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Posted: 03-Nov-2021 | 3:32PM · 21 Replies · Permalink
I've made multiple attempts to withdraw my Ethereum to Coinbase and it fails each time. Is there a known reason I'm getting these repeated failures? Any assistance would be appreciated.
Posted: 04-Nov-2021 | 6:50AM · Permalink
I have been mining with Norton Crypto on three of my desktops using Nvidia 1660 gpu. Live Update fixed earlier problems, but now my earnings are piling up in the Norton wallet balance and when I try to "withdraw" my earnings to my Coinbase ETH wallet the process fails every time. I was able to withdraw to Coinbase before the last Norton software update.
Posted: 04-Nov-2021 | 6:51AM · Edited: 04-Nov-2021 | 6:54AM · Permalink
super ridiculous mining app/pool , give us access to receive our funds so we can hop out of this mess norton claims is crypto & choose a REAL mining pool
Posted: 04-Nov-2021 | 6:59AM · Permalink
We tried to simplify the display because of the incredibly high gas prices by showing a single value instead of pending vs. what is in your wallet. When trying to move all of your money, some is still in a pending state. We will work out a better solution visually to show what is going on.
One thing to note, is when the money is "pending" it's because it's in our wallet (Norton), and to move to your wallet we have to pay a transaction fee. Imagine you only have $1.50 in pending, and $50 in your wallet, if you try and withdraw all $51.50, it will fail, as moving the $1.50 could potentially cost $15 transaction fee. With gas fees so high lately it's making it more difficult to show a simple solution.
Posted: 04-Nov-2021 | 11:10AM · Edited: 04-Nov-2021 | 11:21AM · Permalink
I'm trying to withdraw $64 of ETH from Norton to Coinbase. The gas was $11, and the attempted withdrawal failed repeatedly. I've been successful in that past. Did something else inadvertantly change in the recent update?
Posted: 04-Nov-2021 | 11:52AM · Edited: 04-Nov-2021 | 11:53AM · Permalink
I was able to withdraw just by lowering the payout amount. For Example if you have 0.02 ETH just change it to 0.019 and try it and see if it works.
Posted: 04-Nov-2021 | 6:10PM · Permalink
to be more accurate in how much to lower the amount you withdraw. i have noticed in my withdraw i had to leave the gas fee amout in the nortons wallet to have the transaction go threw something maybe nortons should simplfy to avoid mass confusion and major frustration and improve customer interface with wallet app
Posted: 04-Nov-2021 | 7:10PM · Permalink
With the new changes introduced, the user does not need to adjust the withdrawal amount, it will be auto adjusted based on the pending balance.
Posted: 05-Nov-2021 | 7:07AM · Permalink
Based on the suggestion to reduce the amount you are trying to withdraw, I wait until the "Mining Payout" statement appears in the Norton Wallet (i.e. "October 23, 2021 1:55:15 AM ..... Mining payout 0.004506019894 ETH" Then only try to withdraw that amount. After many failed transactions, this resulted in a successful withdraw to my Coinbase.com account.
Posted: 21-Nov-2021 | 5:26PM · Permalink
Posted: 21-Nov-2021 | 7:45PM · Permalink
Please can send me a DM with your norton account, and we can take a look at the issue.
Posted: 09-Dec-2021 | 4:29AM · Permalink
Same issue, cannot withdraw no matter what amount I entered
Posted: 09-Dec-2021 | 5:32AM · Permalink
From above:
We tried to simplify the display because of the incredibly high gas prices by showing a single value instead of pending vs. what is in your wallet. When trying to move all of your money, some is still in a pending state. We will work out a better solution visually to show what is going on.
One thing to note, is when the money is "pending" it's because it's in our wallet (Norton), and to move to your wallet we have to pay a transaction fee. Imagine you only have $1.50 in pending, and $50 in your wallet, if you try and withdraw all $51.50, it will fail, as moving the $1.50 could potentially cost $15 transaction fee. With gas fees so high lately it's making it more difficult to show a simple solution.
How much is in your wallet currently, and how much are you trying to move? Also just a clarification, if you try and move $1, $10, $100, $1,000 you will pay the same transaction fee, therefore it is highly advised to leave the money in your Norton Wallet.
Posted: 11-Dec-2021 | 12:24AM · Permalink
Can I check if I need to select a particular currency before attempting to withdraw.
I have around 0.0033 and I tried as low as 0.0023 but still failed.
My only concern would be to test if I could transfer to my coinbase wallet and not waste unnecessary power on this.
Thanks
Posted: 11-Dec-2021 | 6:12AM · Permalink
see responses above, how much are you trying to withdraw?
Posted: 11-Dec-2021 | 8:14AM · Permalink
I have just over $15 in the account. The GAS fee cost this morning was down to something like $5.15. I first attempted to withdraw $9 and move over to coinbase so I could move it over to my BlockFi account (They pay APY of 5% on my deposits). I then attempted to a single $1 just to see what happens. I failed... I don't really care that it was costing me $5.15 to move it I just wanted to test the theory that withdrawing lower amounts would not fail.
Posted: 11-Dec-2021 | 8:34AM · Permalink
Same here and I have not used Norton for mining for over a month so there couldn't be anything pending...I have $13.45 which will be in limbo somewhere lol...gas fee now is $18.49 but was about $6...I tried lots of amounts like $1 or $2 or $3 while gas was $6 but it will not transfer anything out...
Norton needs to have the software do all the calculations of what is actually available to transfer out and stop blaming everything other than Norton.
Posted: 12-Dec-2021 | 1:47PM · Permalink
To be clear, we have put the blame elsewhere. We made the decision to combine the pending and actual amounts in thinking it would make it easier for people to know their total amount. That has clearly created more confusion than we expected. We will be updating with more details to make it easier to understand what can and cannot be withdrawn.
Posted: 13-Dec-2021 | 9:51AM · Permalink
Something must have changed over the weekend. Try it now. I was able to move my entire balance minus the GAS fee of $4 and some change to coinbase this weekend.
Also, I don't know if it makes a difference or not. I only had a coinbase account and not both the Coinbase and coinbase wallet accounts. I did not know they have two different sites or if that even makes a difference. If you don't have both you might make sure you do and then try to move it out.
Posted: 13-Dec-2021 | 1:32PM · Permalink
I just re-read my response, I missed a critical word, "not".
To be clear, we have not put the blame elsewhere.
Re: Repeated Crypto withdrawal failures.
Posted: 04-Nov-2021 | 11:52AM · Edited: 04-Nov-2021 | 11:53AM · Permalink
I was able to withdraw just by lowering the payout amount. For Example if you have 0.02 ETH just change it to 0.019 and try it and see if it works.