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Kudos0

Report Norton Technician's Abuse of Remote Access

How does one report blatant abuse of the Norton technician abusing a remote control session and keeps moving the mouse so that I cannot terminate the remote session, when he's doing things I don't want him to do. In particular, Donnie Ray II Regidor.

Replies

Kudos1 Stats

Re: Report Norton Technician's Abuse of Remote Access

Symantec Admin has been notified. Please watch this space !

Windows 10 Home X 64
Kudos0

Re: Report Norton Technician's Abuse of Remote Access

I have not needed to have a Norton Tech remote into my system. But if I did, I would be glad that they were going to do some backup, or create a restore point before they started changing anything. That way, if what they did messed things up, you have the restore point to go back to.

Even if you had trouble controlling the mouse to disconnect, you also had the option to press the Pause/Break key on your keyboard.   From your transcript    "To revoke, click the red X on the toolbar or press Pause/Break on the keyboard."

While you are here, is there something we can help with?

Things happen. Export/Backup your Norton Password Manager data.
Kudos2 Stats

Re: Report Norton Technician's Abuse of Remote Access

Hello @MR.L.JONES

We've looking into this report and brought it to the attention of the agent. Please Private Mail me if you would like to discuss this event further.

Thanks,

Matt

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