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Kudos0

Request a refund

I’ve been trying for days now to request a refund. The renew price is far too expensive, I didn’t agree to be charged a month earlier than my subscription was due to be then charged on my credit card. When you request a refund you spend hours going round in circles getting nowhere. Absolutely terrible customer support. Can anyone help with how you get a refund or speak to a real person????

Labels: Refund

Replies

Kudos0

Re: Request a refund

Refunds for Norton annual subscriptions
https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507EN - 07/25/2021

Request a refund for an annual renewal fee
https://support.norton.com/sp/en/us/home/current/solutions/v58152553 - 07/24/2021

Stop your subscription from automatically renewing
https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN - 07/25/2021

Kudos0

Re: Request a refund

Thank you for the reply. It seems none of the above are useful. The chat can’t help, the number they give you is restricted, the support is non contactable.
Kudos0

Re: Request a refund

Thank you for the links, I’ve now cancelled the subscription but I’m not entirely sure if I will get a refund. I suppose I just wait and see if it’s refunded in a few days??? Absolutely awful website to navigate and certainly won’t be using Norton again nor recommending them any time soon. Many thanks for your comments and assistance.
Kudos0

Re: Request a refund

     @cathyburrows78

cathyburrows78:
Thank you for the reply. It seems none of the above are useful. The chat can’t help, the number they give you is restricted, the support is non contactable.
I’ve now cancelled the subscription but I’m not entirely sure if I will get a refund. I suppose I just wait and see if it’s refunded in a few days.

Cancelling Norton recurring subscription does not invoke a refund.  
Cancelling Norton recurring subscription does not stop subscription term. 

If you want a refund and are eligible for a refund. 
You need to request refund thru Norton Support. 
Please explain...."chat can't help"?   
Were you able to reach Norton Support - Chat or Norton Support - Phone?
What is your geo-location.  Are you US?  Do you need US phone number?

All matters regarding subscriptions are handled thru Norton Support. 
We users do not have access to your Norton account nor payment information.
Sorry

How do I cancel my automatically renewing subscription?

To cancel, sign in to your account and visit the My Subscriptions tab, or we'd be happy to chat about it.

After cancelling, your subscription will not automatically renew and your protection will expire on the last day of your current paid term.

If you have been renewed, you may be entitled to a refund of your annual renewal fee if requested within 60 days of your renewal billing date. See our Refund Policy for terms & conditions.

https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558EN - 08/26/2021

Effects of stopping your subscription from automatically renewing:

  • Your subscription will continue through the end of your already paid subscription term, after which it will end and not automatically renew.

https://support.norton.com/sp/en/us/home/current/solutions/kb20100113164023EN - 08/26/2021

Kudos0

Re: Request a refund

Hi, chat says it can’t help and refers me to the Norton.com which then gives me a phone number that says it’s restricted so won’t accept calls. The auto renew has charged my credit card 01/09, the subscription was due on the 30/09. I’m in Australia. I don’t know why I can’t just get a straight answer from Norton direct. This is ridiculous but thank you for the assistance, I’ve certainly have more success with this.
Kudos0

Re: Request a refund

 cathyburrows78:
I’m in Australia.

Norton Support - Australia 

click > My issue isn't listed above
Please fill out this form to Chat or to Get Phone Number 



Kudos0

Re: Request a refund

Thank you for all the links all send me to the same chat assistant which says it can’t help and then gives me a number I can’t call. It’s just ridiculous
Kudos0

Re: Request a refund

cathyburrows78:
Thank you for all the links all send me to the same chat assistant which says it can’t help and then gives me a number I can’t call. It’s just ridiculous

Please share phone number that you cannot call.
Please share Norton product. 
Are you reaching live Norton Support agent by Chat or by Phone or are you just reaching automated Norton Support Chat Bot?

cathyburrows78:
I’ve been trying for days now to request a refund. The renew price is far too expensive, I didn’t agree to be charged a month earlier than my subscription was due to be then charged on my credit card.

The auto renew has charged my credit card 01/09, the subscription was due on the 30/09.

30-45 days before term expire is normal.   

Kudos0

Re: Request a refund

Hi, 1800 680 026 this is the number it’s given me, I’ve given Oz as my location and also left numerous messages on the feedback and the chat.
Kudos0

Re: Request a refund

cathyburrows78:
Hi, 1800 680 026 this is the number it’s given me, I’ve given Oz as my location and also left numerous messages on the feedback and the chat.

Yes, same number.   Please explain what happens when you call?  Please explain "the number is restricted"?

cathyburrows78:
the number they give you is restricted, the support is non contactable

 We'll try to raise attention to your issue/s. 

Kudos0

Re: Request a refund

Yes it says this is a restricted number that’s it
Kudos0

Re: Request a refund

cathyburrows78:
Yes it says this is a restricted number that’s it

We'll try to raise attention.   

Kudos0

Re: Request a refund

cathyburrows78:
Yes it says this is a restricted number that’s it

Any chance you are not allowing the caller ID to be shown when you make a call.