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Kudos0

Request for refund of automatic renewal

I cancelled my automatic renewal of my Norton subscription but my Visa Credit Card is being charged AUD104.95 through PayPal. 

I want a refund of AUD104.95 credited back to my Visa Credit Card through PayPal.  Below please find the details of the transaction:

You authorised a payment of $104.99 AUD to NortonLifeLock Singapore Pte. Ltd.(https://support.norton.com)

Your money will be transferred when the seller processes your payment.
Thanks for using PayPal. To see the full transaction details, log in to your PayPal account.

Transaction ID
[Removed]

Transaction date
24/04/2022 13:32:26 GMT+10:00

Seller
NortonLifeLock Singapore Pte. Ltd.
https://support.norton.com

Instructions to seller
You haven't entered any instructions.

Invoice ID
[Removed]

Description

Unit price

Qty

Amount

NN-N360PE_V1.0_12MO_MP4
Item No 1000000000600999037

$95.45 AUD

1

$95.45 AUD

Subtotal

$95.45 AUD

Tax

$9.54 AUD

Total

$104.99 AUD

Payment

$104.99 AUD

Collect credit card rewards? You'll earn applicable points with this transaction.
This transaction will appear on your bill as "PAYPAL *NORTON"

Payment sent to https://support.norton.com

Issues with this transaction?

You have 180 days from the date of the transaction to open a dispute in the Resolution Centre.Learn about Buyer Protection

Help & Contact | Security | Apps

[Edit: Removed personally identifiable information to conform with the Participation Guidelines and Terms of Service]

Replies

Kudos0

Re: Request for refund of automatic renewal

Norton Community does not have access to your Norton account, subscription nor payment information. 
Please Contact Norton Support regarding your subscription/refund. 


  • Norton sends (for annually recurring subscriptions) email notice (with price, term, and related details) usually about 30-45 days before current term expiry. 
  • Users report Norton pulls recurring subscription payment usually about 30-45 days before current term expiry. 
  • Users report approx 30-45 days before current term expire...not being able to change Automatic Renewal Service setting. 

Please see your Norton account to manage licenses / subscriptions.
https://my.norton.com/extspa/account/subscriptions

Please check your Norton account to confirm ... Automatic Renewal Off ... and no billing information. 
MY SUBSCRIPTIONS reports:  Activate Subscription Renewal ... with Automatic Renewal Off.  

BILLING INFORMATION reports:  There is no billing profile saved in your account ... with no billing information.

Stop your Norton subscription from automatically renewing
https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN


Online Refund Request
https://support.norton.com/sp/en/us/home/current/autorenew

Refunds for Norton annual subscriptions
https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507EN

Learn more about your automatically renewing subscription
https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558


When you stop your subscription from automatically renewing:

  • Your subscription will continue through the end of your already paid subscription term, after which it will end and not automatically renew.

  • It typically takes a few hours from your request for the change to take effect.

  • Any benefits associated with automatically renewing subscriptions may end when you stop your subscription from automatically renewing.

After cancelling your recurring subscription, your subscription will not automatically renew.  Your protection will continue through the end of your current paid term. 

After cancelling your recurring subscription, your subscription will not have the Norton Virus Protection Promise.  Your protection will continue through the end of your current paid term.

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