Request for refund of automatic renewal
Posted: 24-Apr-2022 | 7:37AM · Edited: 25-Apr-2022 | 4:04AM · 1 Reply · Permalink
I cancelled my automatic renewal of my Norton subscription but my Visa Credit Card is being charged AUD104.95 through PayPal.
I want a refund of AUD104.95 credited back to my Visa Credit Card through PayPal. Below please find the details of the transaction:
You authorised a payment of $104.99 AUD to NortonLifeLock Singapore Pte. Ltd.(https://support.norton.com)
Your money will be transferred when the seller processes your payment.
Thanks for using PayPal. To see the full transaction details, log in to your PayPal account.
24/04/2022 13:32:26 GMT+10:00
NortonLifeLock Singapore Pte. Ltd.
Instructions to seller
You haven't entered any instructions.
Item No 1000000000600999037
Collect credit card rewards? You'll earn applicable points with this transaction.
This transaction will appear on your bill as "PAYPAL *NORTON"
Payment sent to https://support.norton.com
Issues with this transaction?
You have 180 days from the date of the transaction to open a dispute in the Resolution Centre.Learn about Buyer Protection
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Re: Request for refund of automatic renewal
Posted: 24-Apr-2022 | 7:54AM · Permalink
Norton Community does not have access to your Norton account, subscription nor payment information.
Please Contact Norton Support regarding your subscription/refund.
Please see your Norton account to manage licenses / subscriptions.
Please check your Norton account to confirm ... Automatic Renewal Off ... and no billing information.
MY SUBSCRIPTIONS reports: Activate Subscription Renewal ... with Automatic Renewal Off.
BILLING INFORMATION reports: There is no billing profile saved in your account ... with no billing information.
Stop your Norton subscription from automatically renewing
Online Refund Request
Refunds for Norton annual subscriptions
Learn more about your automatically renewing subscription
When you stop your subscription from automatically renewing:
Your subscription will continue through the end of your already paid subscription term, after which it will end and not automatically renew.
It typically takes a few hours from your request for the change to take effect.
Any benefits associated with automatically renewing subscriptions may end when you stop your subscription from automatically renewing.
After cancelling your recurring subscription, your subscription will not automatically renew. Your protection will continue through the end of your current paid term.
After cancelling your recurring subscription, your subscription will not have the Norton Virus Protection Promise. Your protection will continue through the end of your current paid term.
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