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Kudos0

Resetting password needed one a week?

Hello,

when Norton switched to the new forums then my login credentials were not accepted (although they worked before and were filled by Identity Safe).
So I reset my password and changed the password to my old password, that was working before.
This password worked for some days.

Some days ago this these credentials stopped working (remember: they are filled by Identity Safe, so a typing mistake is not the reason).
And again I had to reset my password (and again I changed the password to my old password, that was working before).
Now login works (using the same password that I used before and as before this password is entered by Identity Safe).

I wonder why my login data suddenly get invalid.
What could be the reason for this?
Why is this happening so often?

Greetings

OLLI

Replies

Kudos0

Re: Resetting password needed one a week?

Try deleting the current login creds.
Verify that ID Safe Settings > Browsing > Save my credentials when I log into a website > Ask
and Turn off browser password manager is Yes
Navigate to https://community.norton.com
Manually enter Login information and have ID Safe offer to Save info > Allow Save

Kudos0

Re: Resetting password needed one a week?

Hello,

the problem is NOT Identity Safe!
I also let KeePass enter the credentials for me (via Auto-Type that simulates a Keyboard input).
This is also NOT working.

So It seems like there is a problem with my user data in the forum and not in Identity Safe.

Greetings

OLLI

Kudos0

Re: Resetting password needed one a week?

Hello Olli.

Is KeePass taking you to the page or are you using it on the page?  (Sorry not a user myself.)

I am wondering if the issue might be that it is going to the http:// link and now needs to go to the https:// link

Probably not, but just a thought.

Mike
Kudos0

Re: Resetting password needed one a week?

Hello,

I enter the URL manually in my browser (or search it in Identity Safe).
Then Identity Safe logs me in and I get the error.
I used KeePass just for testing if this is a problem in Identity Safe.

At the moment everything is OK.
I just wonder when i have to reset my password again.

Greeings

OLLI
 

Kudos0

Re: Resetting password needed one a week?

I have the same problem.  It seems as though the login will be lost after a short period or if you visit an old link that is no longer valid.

Very bad experience.  I created a new account and it seems to have fixed the problem.  I hope.

Kudos0

Re: Resetting password needed one a week?

Hello,

creating a new account is not a solution for me, because I would loose all my topic history (my activity so I can see what topics I have created).

Greetings

OLLI