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Kudos0

Restart Computer After Update: Inconsistency

I have NIS 2011 (version 18.7.2.3) installed on 3 Windows XP-SP3 computers.  On 2 of the pc's I am sometimes asked to restart the pc after a Norton has performed an update, but on the 3rd computer I am never asked to do so.  I thought perhaps NIS had been configured a bit differently on the "odd man out" computer, but I walked through all the settings and they are identical across the 3 computers

Any idea why I might be seeing this discrepancy?  Could it indicate a problem (and potential vulnerabilities) with the NIS installation on the computer that never requests a restart?  Thanks.

Replies

Kudos0

Re: Restart Computer After Update: Inconsistency

Hi Ardmore,

IMHO, I would thnk that the install on the nonrestart system is in fact questionable.

Please go to Support > Get Support and see if it can auto-fix your installation.

Other things to try - check the date and time of your system clock.

Look in History > Select LiveUpdate from the dropdown andensure that has been running on a regular basis.

If no joy, any other info you can provide would be helpful.

Also please tell us why you are still using NIS 2011 rather than doing the free upgrade to NIS 2012?

Kudos0

Re: Restart Computer After Update: Inconsistency

Thanks for the ideas, Yank.

--Auto-Fix detected no common problems.

--System clock date and time are OK (once in the past that was a cause of update problems for me)

--Live Updates running regularly per history

Re providing other info, what would be helpful?

Also, when a restart is requested (on the other two computers), what is the reason(s)?

Still using 2011 because I tend to lose custom settings when I go to a new version, especially custom program settings in the firewall, and they are a pain to make note of and re-do.  Also, NIS is the likely cause of an issue I have in MS-Outlook (I posted about this once with no reply), and I'm afraid of making it even worse.  All that said, I'll probably make the leap to 2012 at some point.

Kudos1 Stats

Re: Restart Computer After Update: Inconsistency

Ardmore (Name of my DIL's house in Ilkley <g>)

<< especially custom program settings in the firewall, >>

As you can see from a very long thread here, some people are having problems with this on NIS 2012 I gather if they have more than a certain number so I'd hang on with NIS 2011 until 2013 comes out this fall (or maybe sooner with Windows 8 coming this month).

Very definitely monitor the forums before moving on since there maybe other aspects to consider. But no-one can tell until NIS goes RTM  .....

Hugh
Kudos1 Stats

Re: Restart Computer After Update: Inconsistency


Ardmore wrote:

Thanks for the ideas, Yank.

--Auto-Fix detected no common problems.

--System clock date and time are OK (once in the past that was a cause of update problems for me)

--Live Updates running regularly per history

Thanks for the feedback. 

Re providing other info, what would be helpful?

You stated LiveUpdates are running regularly - I will assume they are completing, rather than some being incomplete and needing to rerun. 

Are there any other scheduled tasks that are not functioning?  Perhaps a Quick Scan after virus definitions updates?

Or any other oddities you may have spotted or have questions about.

Also, when a restart is requested (on the other two computers), what is the reason(s)?

This is why I questioned the LiveUpdate history -normally when a reboot is required as a result of LiveUpdate ti is due to one update needing to be installed, the system rebooted and then "another update" can be installed.  In other words the second update is dependent on the first update being installed and rebooted so the system is ready for the second one.  Hope that makes sense. 

Still using 2011 because I tend to lose custom settings when I go to a new version, especially custom program settings in the firewall, and they are a pain to make note of and re-do.  Also, NIS is the likely cause of an issue I have in MS-Outlook (I posted about this once with no reply), and I'm afraid of making it even worse.  All that said, I'll probably make the leap to 2012 at some point.


I totally understand your reason for NIS 2011 in regards to saving settings (especailly the firewall ones).  In regards to the Outlook issue - perhaps a repost may be called for.

I am not really sure where to go from here.  I could suggest a clean install of NIS 2011, but am not sure it may be the answser.  I know I have 3 systems also, and there are times my main system does not respond "needing a reboot" as I use it everyday (all day) and my other two systems (one desktop which I use maybe  every other day and a laptop that is used once a week on average) that may display the reboot requirment.  I shut down all my systems when ever used overnight - so my systems are rebooted frequently and the only time I really see a reboot requirement is when an update/upgrade requiring a reboot comes down while I am using the system.  Perhaps you have a situation similar - maybe thinking about your rebooting may solve this situation.

Let us know what you think!

Kudos0

Re: Restart Computer After Update: Inconsistency

Yes, on all 3 computers the LU's are completing successfully and the Quick Scans are running.  Can't think of anything else that's not functioning properly.

"Also, when a restart is requested (on the other two computers), what is the reason(s)?

This is why I questioned the LiveUpdate history -normally when a reboot is required as a result of LiveUpdate ti is due to one update needing to be installed, the system rebooted and then "another update" can be installed.  In other words the second update is dependent on the first update being installed and rebooted so the system is ready for the second one.  Hope that makes sense."

 

Not only does it make sense, but it was one of my initial thoughts, given that the two computers that sometimes request restarts (call them pc 2 and pc 3) are only used occasionally.  Thus they tend to download multiple updates at once, unlike pc 1.  However, a couple months ago we started using pc 2 almost daily, yet it still has requested several Norton restarts at the same time that pc 1 still hasn't requested any -- even after it was left off for a week while I was on vacation.

 

Before I revisit the Outlook issue or try any reinstall, I'd be interested in hearing if there's anyone else out there who is virtually never asked to reboot (other than after an update to a new version of the program)?

Kudos0

Re: Restart Computer After Update: Inconsistency

Thanks for the advice huwyngr.

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