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Kudos0

Restore Quanrantined Files

How do I restore quarantined files? I have Windows 7 Ultimate, NIS 22.10.1.10

Replies

Kudos0

Re: Restore Quanrantined Files

Please review:

1) Restore an item from Quarantine
https://support.norton.com/sp/en/us/home/current/solutions/v6200368

2) My Norton product alerts that the file I downloaded is not safe, and deletes it
https://support.norton.com/sp/en/us/home/current/solutions/v80629965

3) My Norton product incorrectly alerts that a file is infected, or a program or website is suspicious
https://support.norton.com/sp/en/us/home/current/solutions/kb20100222230832

4) Add items to the Signature Exclusions
https://support.norton.com/sp/en/us/home/current/solutions/v54298598

5) Turn off or turn on Download Intelligence
https://support.norton.com/sp/en/us/norton-security/current/solutions/v23920640

6) My Norton product detects a file or program as a threat even after I exclude it from scan
https://support.norton.com/sp/en/us/home/current/solutions/v115455517


Restore & exclude this file: is not the same as adding item(s) to Exclude from Auto-Protect nor the same as Exclude from All Detections.

Kudos0

Re: Restore Quanrantined Files

I was transferring photos from my laptop to my desktop. These photos were quarantined by the risk "WS.Reputation.1"

Are there other 'Security Risks' I should add to the exclusion list so that this does not happen again in the future? Or should I add all 'Security Risks' to the exclusion list?

I can't afford to lose these photos, they irreplaceable.

Kudos0

Re: Restore Quanrantined Files

Maybe, create work product folder e.g., Photos and Exclude (folder) from Auto-Protect.

see 'Exclude files or folders from scan' here >
3) My Norton product incorrectly alerts that a file is infected, or a program or website is suspicious
https://support.norton.com/sp/en/us/home/current/solutions/kb20100222230832


Please review: WS.Reputation.1 detection.
https://community.norton.com/en/forums/clarification-wsreputation1-detection
Files reported as WS.Reputation.1 may not necessarily be malicious, and may be a false positive detection. Should you be uncertain whether a file has been reported correctly, you may submit file to https://www.virustotal.com (link is external) for second opinion scan with multiple antivirus engines.
If you believe a file has been mistakenly detected by WS.Reputation.1, you may submit a dispute at https://submit.symantec.com/false_positive/.

Kudos0

Re: Restore Quanrantined Files

Would the work folder have to be created on the Laptop, USB Drive and the Desktop Computer?

Do all folders have to have the same name? Same drive letter, as is the case for the USB Drive?

Once I've moved the files into the work folder, will I be able to move them anywhere on the Desktop Computer? Or will they be quarantined again?

Is there a way to view the files because now I have a folder called 'FOUND.000' with file fragments ending with the extension '.CHK' ?

Kudos0

Re: Restore Quanrantined Files

enot6g:

How do I restore quarantined files? I have Windows 7 Ultimate, NIS 22.10.1.10

Please tell us what Norton is telling you regarding this event.

For information regarding this event > from Norton pop-up > View Details > Copy to Clipboard &or from Norton history > More Options > Copy to Clipboard > paste here.

Kudos0

Re: Restore Quanrantined Files

Sorry, once I restored those files from quarantine that information was gone.

If it happens again, I will grab a screenshot and post it here.

Thank You

Kudos0

Re: Restore Quanrantined Files

enot6g:

Do all folders have to have the same name? Same drive letter, as is the case for the USB Drive?

Folder exclusion is by path.  So, you decide path for Norton to Ignore.


Important: Only exclude files and folders if you're confident they're not infected.
Excluded items will not be seen by Norton and will therefore not be protected by Norton. Anything ignored by the software might end up having viruses later on that Norton won't know about because they're being excluded from scans and real-time protection.

https://www.lifewire.com/exclude-files-from-norton-antivirus-scans-153348


From this distance....maybe, I'm not understanding your opening post / issue.

Lets hear from Community

Kudos0

Re: Restore Quanrantined Files

This is how it went;

1) I transferred some photos from my Laptop to my USB Drive,

2) I inserted the USB Drive into my Desktop computer,

3) I selected all of the files on my USB Drive, cut & pasted them to a folder on my Desktop computer,

4) A Norton window opened up saying something like '...file was found to be malicious by Norton File Insight...by WS.Reputation.1...is now Quarantined...C:\#Folder#\#Folder#\...FOUND.000'

5) Step 4 above happened 3 times. Each time I could do nothing but click OK in order to finish the cut & paste process.

Kudos0

Re: Restore Quanrantined Files

Do you think I should immediately 'exclude Files and Folders from scan' the entire contents of my USB Drive whenever I insert my USB Drive?

Or could I just put in the drive letter of my USB Drive? That way I don't have to perform the above step whenever I insert my USB Drive.

Kudos0

Re: Restore Quanrantined Files

Hmm, Okay.  I thought reputation flag was for executables.   I'm assuming photos are not executable.   Um, are photos in an auto-play album / slide show?

https://www.howtogeek.com/282798/what-are-the-found000-folder-and-file0000chk-file-in-windows/

http://www.thewindowsclub.com/enable-disable-autoplay-windows

Lets hear from Community

Kudos0

Re: Restore Quanrantined Files

No, they are not in an auto-play album/slide show. They are just photos.

Kudos0

Re: Restore Quanrantined Files

This is how it went;

1) I transferred some photos from my Laptop to my USB Drive,

2) I inserted the USB Drive into my Desktop computer,

3) I selected all of the files on my USB Drive, cut & pasted them to a folder on my Desktop computer,

4) A Norton window opened up saying something like '...file was found to be malicious by Norton File Insight...by WS.Reputation.1...is now Quarantined...C:\#Folder#\#Folder#\...FOUND.000'

5) Step 4 above happened 3 times. Each time I could do nothing but click OK in order to finish the cut & paste process.

Um, did you confirm photos were okay on USB drive.  Anything else on USB drive.

Since, photos are not replaceable....from this distance.  I'm shy to offer other than if you're sure photos are clean & safe.  Then exclude their path.   As to 'FOUND.000' ?


On some volumes, you may see a new folder called FOUND.000 with a file in it using the .CHK extension. Here’s where those come from, and what they’re for.
For example, this can occur when a computer suddenly loses power, or when you remove a USB drive from the computer while a file is being written to it. The process won’t finish and any files being written will only be partial, corrupted files. Check Disk will fix the file system and take that partial bit of a file, placing it in a FOUND folder.

https://www.howtogeek.com/282798/what-are-the-found000-folder-and-file0000chk-file-in-windows/


Lets hear from Community

Kudos0

Re: Restore Quanrantined Files

Thank you for the UnCHK.exe recommendation. It fixed all of my photos except 3. THANK YOU

Now can you give some advice on these two questions;

Do you think I should immediately 'exclude Files and Folders from scan' the entire contents of my USB Drive whenever I insert my USB Drive?

Or could I just put in the drive letter of my USB Drive? That way I don't have to perform the above step whenever I insert my USB Drive.

Kudos0

Re: Restore Quanrantined Files

Um, since I do not know for certainty that your USB drive is clean nor do I know for certainty your photos are clean nor why Norton thru reputation flag nor why files corrupted nor familiar w UnCHK.

I'm back to create & exclude work product folder e.g., Photos. 
Only add & exclude known clean, trusted clean items. 

Important: Only exclude files and folders if you're confident they're not infected.
Excluded items will not be seen by Norton and will therefore not be protected by Norton. Anything ignored by the software might end up having viruses later on that Norton won't know about because they're being excluded from scans and real-time protection.

https://www.lifewire.com/exclude-files-from-norton-antivirus-scans-153348 (link is external)

& I'm back to Lets hear from Community

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