• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

Restoring Backup

I am trying to restore files from online backup. When I go to my home page I have a couple of different icons, one for my current activation and a couple from older versions that are expired. I can get into the older versions and find my files but it won't give any options to restore. All I can do is view things i.e. photos, one at a time. All the instructions in the help menu do not give the correct information. I click on "file actions" and I get "download a file" and "email file links". When I go to download a file there are no options for anything.

Replies

Kudos0

Re: Restoring Backup

Correct me where I'm not understanding

You have a current subscription and you have files in your online backup

you can access your online backup

Now are you saying that you cannot restore those files to your system or are you saying that you cannot access the files you have backed up there?

The fact that you backed them up under a previous subscription does not require that you get back to that point to recover the files. They are part of your current subscription and should restore as though you had backed them up yesterday

Hope this helps

Dick Win 10x64 current current NSBU
Kudos0

Re: Restoring Backup

Yes I can access them under the old subscription icons but it won't give me any options. I did try to access through my new subscription but it says I don't have any files in it.

Kudos0

Re: Restoring Backup

This is beginning to sound like a case for the customer service types that you can reach via the chat feature

Dick Win 10x64 current current NSBU

This thread is closed from further comment. Please visit the forum to start a new thread.