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Kudos0

Restoring my backed up (online) files is impossibly slow

I'm trying to restore approx 5GB of files from Online Backup (photos lost on a stolen laptop in June).  Regardless of whether I ask Norton to restore a single file or several hundred the process initializes and then shows progress at 0.0%, which eventually creeps to 0.1% for single files. I've looked at the status of my connection and can see the data recieved barely increasing. It's not a connection issue - signal is good and everything else downloads normally.

I'm running Norton 360 Premier in Windows 7 on a new Dell Inspiron.

Help please!

James.

Replies

Kudos0

Re: Restoring my backed up (online) files is impossibly slow

Hi ,

In order to restore files that is having 5 GB of size, it will take time. If the connection is really good it will almost take 2 hours.

While restoring files, at first it will create an Index of files that need to be restored. Then it will decrypt the files. Then only it will restore files to your computer.


RegardsSym_KeN
Kudos0

Re: Restoring my backed up (online) files is impossibly slow

I have been having the same problem.  EVEN WHEN I TRY TO RESTORE 1 (ONE) SMALL FILE AT A TIME, it gets stuck at 0.0% or 0.1%, and then an hour later, I get an error message.  I have over 6 failures and have been able to restore only one small Word document in the past 20 hours.

Kudos0

Re: Restoring my backed up (online) files is impossibly slow

As Housey (James) says "I've looked at the status of my connection and can see the data recieved barely increasing. It's not a connection issue - signal is good and everything else downloads normally."

I, too, am running Norton 360 Premiere on Windows 7, but my laptop is a Toshiba Satellite.

Help.  I've already lost 2 days productivity to the theft of my original laptop.  How much more do I have to lose trying to get my most important, few, files back?

Kudos0

Re: Restoring my backed up (online) files is impossibly slow

The time it takes to restore is directly proportional to the amount of data backed up online rather than the size of the file being restored. With a 5 GB backup set it can take the servers a little while to scan your account and collect the information to send back your way.

I notice that you say you are using N360 - are you attempting to restore through the N360 UI or are you trying to restore via Norton Online Backup (https://nobu.backup.com)?

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