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Restricted sites acessible through any app on Android

Good day

I ran across a major glitch with Norton Family. My kids and I all have android phones version 9 with Norton Family version installed and parental restrictions set on each. There is a helpful feature that I used to copy and paste things to do other searches. If you highlight any item in any app, another window pops up to copy, share, select all or three dots. The three dots provide more options like doing a web search on your default web browser, which is Norton for all of us. From these options, though, one can do a Bing search. Here is where the problem gets serious. When it does a Bing search, it stays in whatever app you have open but does a Bing search for whatever was highlighted. Yet, if one decides to do a different search once Bing populates, for inappropriate inquiries, they can access it without Norton Family monitoring it at all! By changing the safe parameters within Bing, one can do anything without Norton Family monitoring it.

I have tried blocking Bing and any search engines to no avail. Is there a solution to this, or is this a workaround from Norton Family?! Any help would be greatly appreciated.

Thank you

Jose Hernandez



Re: Restricted sites acessible through any app on Android


Thanks for reaching out to the Norton Family forum.

We need some more details about the issue. We have sent you a private email, kindly provide the information requested in the email for further investigation.


Norton Family Team

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