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Kudos0

At Risk?

After inserting a hard drive into my computer, i received the 'blue screen of death', aka the screen with the":(" emoticon on it. My computer then restarted and said that apparently the hard drive had malfunctioned. However i had suspicions that a virus from the hard drive was responsible for this, since i was trying to transfer files from a previously infected computer. I then went to check Norton Internet Security and found that the status was "At Risk". I could not click Run Scans. I restarted my computer and then the status returned to "You Are Protected" and i could finally run scans. Nothing malicious came up. I also ran a scan with MBAM. No results. Should i be worried? What could have caused the status to change to "At Risk"? Thanks in advanced.

Replies

Kudos1 Stats

Re: At Risk?

 .... don't know what you may have observed. 
Here's a kb doc re At Risk.... also see Related Solutions at bottom. 
https://support.norton.com/sp/en/us/home/current/solutions/v80973375

Kudos0

Re: At Risk?

Thank you for the quick reply.

So from what i read, could it have been because of the 'fast startup' interfering with Norton? would just like an opinion, thanks.

Kudos0

Re: At Risk?

Well, since you ask about Fast Startup. 
Community has a sticky > Windows 8/8.1 or 10 and Fast Start feature

Again, no idea what you observed. 
Lets hear from the Community

Kudos0

Re: At Risk?

As you were accessing an infected drive, anything is possible. Did the BSOD happen while you were transferring the files or after a restart?

If you did transfer something that was infected, Norton may have detected it which caused the 'At Risk' message. Once infections are detected, Norton often blocks access to settings and scans until a system restart is done to finish the malware removal.

If you want to diagnose the BSOD, you can view the BSOD dumps using Nirsoft's Bluescreen View from here.  http://www.nirsoft.net/utils/blue_screen_view.html (link is external) Then you can post screenshots here for help in diagnosing them. Instructions to post screenshots can be found here
https://community.norton.com/forums/how-post-image-forums-0

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: At Risk?

I was not transferring anything from the hard drive onto my computer when the BSOD happened, however I did attempt to open the hard drive (my mouse cursor was stuck on the loading animation). BSOD happened after about 30 seconds of inserting the hard drive.

The BSOD caused my computer to restart, after which I found Norton displaying the "At Risk" message. Also windows 10 said that the hard drive had 'malfunctioned'.

Seeing this, I restarted the computer myself, which returned Norton back to "You Are Protected".

I later reinserted the hard drive and scanned it with Norton. It came out clean. However my computer did detect that the hard drive had 'errors' and asked if I wanted to attempt a repair.

Everything i've observed so far seems to point towards a genuine hard drive malfunction that caused a 'fast startup'. I've also ran threat scans with MBAM and results were clean. Do you still think that an infection was likely? Thanks.

Kudos0

Re: At Risk?

Also i'd like to add that the infection on the computer from which the hard drive came from had already been resolved.

Kudos0

Re: At Risk?

If you have scanned the old hard drive and it has been cleaned, I would suggest it might have been the hard drive giving errors that cause the BSOD. 

Did you look into the BSOD viewer to find out what caused the BSOD?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: At Risk?

Okay i've looked into the BSOD viewer. Here is a screen shot.

Kudos1 Stats

Re: At Risk?

Others may have more insight into the BSOD, but from what I see, there is  no mention of any Norton files being involved.

Your screen shot shows error 0x00000001. Here is some information from Microsoft Answers.com  Note in the second post, the second possible cause is 'new hardware or software'. In your case, adding the old hard drive may have caused this.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: At Risk?

Ye, I think you're right, the 2nd suggestion seems pretty spot on.

Thanks a lot for helping me find the source of the issue.

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