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Kudos0

Root Kit : Not What I Thought !

I've been working through a `security fix' with MS.

My first thoughts were, something has sneaked into my PC, and compromised an MS Browser Security Update.

MS are most helpful with `FREE Windows Update' security assistance.

I was emailed a couple of `Fixes' to work through, that involved `MS Clean Boot' mode.

`MS Clean Boot' is used to exclusively enable MS stuff , not Norton products or anybody else's.

Obviously, the word `boot' requires my PC, to power up & down, a few times. The `reboots' were all actioned `OFF-LINE'. I WOULDN'T WORK IN THIS MODE ONLINE.

My Norton 360 never prompted me that, it was being disabled, or that I might be at risk.

A bit surprising, as N360 is all singing & all dancing ?

The culprit turned out to be `Trusteer Rapport' Browser software. The easiest `work around', uninstall. The `Uninstall' worked. The `Windows Update' went straight in.

Rebooted in `Normal Mode'.

Checked everything had come back up. Immediately, `Live Update', OK.

Reinstalled latest `Trusteer Rapport' . Job done !

Still a bit taken aback that my N360 didn't throw a `popup' at me; but then, I did disable N360 myself, and just about everything else !

DO NOT TRY THIS AT HOME, UNLESS YOU REALLY HAVE THE SKILLS.

AK

Replies

Kudos0

Re: Root Kit : Not What I Thought !

I would expect to see conflicts between Trusteer and N360.

Under certain circumstances profanity provides relief denied even to prayer.Mark Twain
Kudos0

Re: Root Kit : Not What I Thought !


delphinium wrote:

I would expect to see conflicts between Trusteer and N360.


Delphinium.

What sort of stuff should I expect to turn up in my `Security History' when Trusteer conflicts with N360 ? Alternately, what should I expect to be viewing in the Trusteer logs, for an apparent conflict ?

Be safe out there. AK


 

Kudos0

Re: Root Kit : Not What I Thought !

Hi photo762,

According to Trusteer, Rapport is compatible with Norton 360.  The product, however is known to be a bit of a resource hog, so you might notice some sluggishness in your browsing and system performance.  If you use Identity Safe to log into web sites, you may have to edit a policy in Trusteer Rapport to prevent it from blocking your automatic logins.

http://consumers.trusteer.com/norton-password-manager

Kudos0

Re: Root Kit : Not What I Thought !


SendOfJive wrote:

Hi photo762,

According to Trusteer, Rapport is compatible with Norton 360.  The product, however is known to be a bit of a resource hog, so you might notice some sluggishness in your browsing and system performance.  If you use Identity Safe to log into web sites, you may have to edit a policy in Trusteer Rapport to prevent it from blocking your automatic logins.

http://consumers.trusteer.com/norton-password-manager


I've a subjective rule of thumb, I apply in situations where my time is more valuable than money. If I get grief more than twice from a product, I ditch the grief and the product, and find something else.

It never fails to amaze me, how many software products, built on a MS/OS platform, are released with more holes than a leaky sieve.

Be safe out there. AK

Accepted Solution
Kudos0

Re: Root Kit : Not What I Thought !

I finally got the root of my current issues.

The `Trusteer Rapport' software has an anti-tamper package. It lives 2-layer down, behind a `password'. You have to have a good look for it.

On the `compatibility' front, the `Trusteer Rapport Help' indicates it's fully compatible with N360.

I've seen a `conflict issue', not with N360; but with `MS Maintenance'.

`Trusteer Rapport' doesn't like MS trying to maintain their `Browser' (msascui).

So, `Windows Updates' potentially conflict with `Trusteer Rapport'. `Trusteer Rapport' potentially conflict with `Windows Updates', and `Windows Defender'. I haven't seen any `conflicts' with N360. I don't feel confused; just `treble-safe' ?

Be safe out there ! AK

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