• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

Rootkit that Norton cannot Scan.

Hi im having a problem where Norton 360 will not scan it just gets stuck on Starting or it says in progress with nothing happeneing.

This same message keeps popping up whenever something opens up or processes and the only way to get through is to keep clicking the "OK" button.

It seems like the only way of running the computer is on Safe Mode but the message still keeps popping up. If it runs regularly, the computer would freeze regularly fast.

Someone else had the same problem but Im not sure what to do with ComboFix.

Thanks so much. 

Replies

Kudos0

Re: Rootkit that Norton cannot Scan.

Hi im having a problem where Norton 360 will not scan it just gets stuck on Starting or it says in progress with nothing happeneing.

This same message keeps popping up whenever something opens up or processes and the only way to get through is to keep clicking the "OK" button.

It seems like the only way of running the computer is on Safe Mode but the message still keeps popping up. If it runs regularly, the computer would freeze regularly fast.

Someone else had the same problem but Im not sure what to do with ComboFix.

Thanks so much. 

Kudos1 Stats

Re: Rootkit that Norton cannot Scan.

Hi behrudy:

We need to find a few more of the rootkit files.

Please run a SysProt log for us so we can check your system for rootkit activity. You will need to disable Norton auto-protect while you run the scan.

Once it is downloaded to your desktop, right click on the SysProt icon, go to properties, and click unblock and apply.

Choose log, check all the boxes except show hidden objects only and scan.

You will be able to post the log here using the "add attachments" link just below the orange post button.

http://homepages.slingshot.co.nz/~crutches/SysProt

Under certain circumstances profanity provides relief denied even to prayer.Mark Twain
Kudos0

Re: Rootkit that Norton cannot Scan.

Thanks so much delphinium,

I actually just did a full system report with Root Repeal, would that be fine or should I use your program instead?


Here is the Report from RootRepeal:

 *all the boxes were checked incase you were wondering.

Kudos1 Stats

Re: Rootkit that Norton cannot Scan.

That could work Behrudy:

Quads will advise if he needs something else.  He is working on a few, so there may be a delay.  Please don't try to remove it yourself.

Under certain circumstances profanity provides relief denied even to prayer.Mark Twain
Kudos0

Re: Rootkit that Norton cannot Scan.

Alrighty!

Thanks so much again! I'll be waiting to hear from Quads and see what is up.

Kudos0

Re: Rootkit that Norton cannot Scan.

Bump
Kudos0

Re: Rootkit that Norton cannot Scan.

Hi

Please don't bump as I know you are there and you are on the list, you have the harder group of Rootkits.

Quads 

Kudos0

Re: Rootkit that Norton cannot Scan.

Hi

1.  Download Combofix  to your Desktop, http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Don't use yet.

2. I have Personal Messaged you the script between the lines, look for the yellow envelope at the upper right hand side.   Copy the Script.

3.  Open Notepad and paste it in to notepad with the first line being killall::

4. Save the script as "CFScript.txt"       CFScript.txt is what you see on your desktop after saving.

5. Disable Nortons Auto-Protect and Firewall.

6.  Drag and drop CFScript.txt on top of Combofix.exe, like when you drop files into the recycle bin.

7. Combofix will start,  When it is scanning don't move the mouse cursor inside the box, can cause freezing.

Combofix will create a log at the finish

Quads 

This thread is closed from further comment. Please visit the forum to start a new thread.