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Kudos0

Safe Banking with Barclays Bank

Posted: 28-Jun-2022 | 3:06AM · 9 Replies ·

Windows 10 Pro + Firefox Browser + Norton 360 + Safe Web + Banking Protection ticked

Recently I've noticed that when I attempt to login to my account at Barclays after all my details have been entered the screen just flashes and eventually returns to me having to re-enter my details. This 2nd attempt frequently allows me into my account and I notice that the Last Login date and time is that of my 1st attempt!!

Turn off Safe Banking via the X at top of Green frame - Login appears successful at first attempt ( BUT UNSAFE BANKING!)

All of the above with messages that my up-to-date Chrome Browser is unsafe (I use Firefox) while I'm logging in!

Madness

Labels: Connection Blocking, Customer Support Feedback, Firefox, Windows 10

Replies

Kudos0

Re: Safe Banking with Barclays Bank

Posted: 28-Jun-2022 | 2:24PM · Edited: 28-Jun-2022 | 2:42PM · Permalink

Chrome is up to date
Version 103.0.5060.66 (Official Build) (64-bit)

as test: Norton Safe Web - Banking Protection enabled

https://home.barclays/

Kudos0

Re: Safe Banking with Barclays Bank

Posted: 28-Jun-2022 | 2:41PM · Edited: 28-Jun-2022 | 2:46PM · Permalink

Chrome is up to date
Version 103.0.5060.66 (Official Build) (64-bit)

as test: Norton Safe Web - Banking Protection disabled

https://home.barclays/


Kudos0

Re: Safe Banking with Barclays Bank

Posted: 29-Jun-2022 | 6:53AM · Permalink

Hi Woodland_User,

Sorry for the issue you are facing.

We are currently reviewing this issue.

Kudos0

Re: Safe Banking with Barclays Bank

Posted: 07-Jul-2022 | 6:00PM · Permalink

@Woodland_User
Please post progress.
Thanks

Kudos0

Re: Safe Banking with Barclays Bank

Posted: 09-Jul-2022 | 7:44AM · Edited: 09-Jul-2022 | 7:45AM · Permalink

@viveksu are you still investigating the problem? For me it still exists! In fact it's worse - even though I have Safe Web enabled, Banking ticked and I'm Signed In - there is no green border to Barclays site / no evidence that Safe Banking is running and (unlike Wells Fargo) no pulldown frame at the top of window. So what is going on??  Perhaps you need to tell me; in detail, how to configure my browser (Firefox) if that is the problem.

@bjm_ "Progress"? What progress?? see above.

(If Vlad P were to stop attacking Ukraine - might return to K*******y )

Kudos0

Re: Safe Banking with Barclays Bank

Posted: 09-Jul-2022 | 7:57AM · Edited: 09-Jul-2022 | 8:09AM · Permalink

Woodland_User:

@viveksu are you still investigating the problem? For me it still exists! In fact it's worse - even though I have Safe Web enabled, Banking ticked and I'm Signed In - there is no green border to Barclays site / no evidence that Safe Banking is running and (unlike Wells Fargo) no pulldown frame at the top of window. So what is going on??  Perhaps you need to tell me; in detail, how to configure my browser (Firefox) if that is the problem.

@bjm_ "Progress"? What progress?? see above.

Yeah, I wondered what happened to Norton Safe Web Banking Protection feature with Barclays site. 
Yeah, I'm not seeing Norton Safe Web Banking Protection feature with Barclays site from Edge, Chrome, Firefox.  Something changed from Permalink.  And I confirmed Norton Safe Web Banking Protection is working with ally.com. 

Thanks

Kudos0

Re: Safe Banking with Barclays Bank

Posted: 17-Jul-2022 | 7:23PM · Permalink

Woodland_User:

@viveksu are you still investigating the problem?

@viveksu

Kudos0

Re: Safe Banking with Barclays Bank

Posted: 19-Jul-2022 | 2:01PM · Permalink

I am disappointed from Norton 360. 20 years ago was Norton the best on the world. And now? After 4 years I have to migrate from K.....y to Norton. It is like from Ferrari to tuc-tuc. K.....y have plenty settings and all is very intuitive. For example Password manager in Norton can read almost nothing data from loging. In K.......y absolutely in all pages working wery well. In Norton Family you cant exclude any program from time control. Two years ago Norton told me thad workinf on it :-D If somebody want antivirus with good bank save zone, Eset is very good. But it is not cheap for more Pc's.

Kudos0

Re: Safe Banking with Barclays Bank

Posted: 21-Jul-2022 | 4:40PM · Edited: 21-Jul-2022 | 4:46PM · Permalink

Websites supporting Online Banking Protection ›

Below are the list of websites that you can use Isolation Mode for Online Banking Protection:

The service is not available for all websites at all times as it relies on bandwidth, CPU availability and the memory usage of the cloud servers to support the feature.
[...]
https://home.barclays/

[...]

DOCID: v131585157
Operating System: Mac;Windows
Last modified: 07/06/2022

https://support.norton.com/sp/en/us/norton-identity-safe/current/solutions/v131585157 

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