• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

Safe search icons no longer displayed

From one day to another the safe search icons stopped appearing when looking for a website via Norton Safe Search.  How can I get the icons to display again when doing a Norton Safe Search?  I use Windows 10.

Replies

Kudos0

Re: Safe search icons no longer displayed

What browser are you using? Do you see the same with another browser?

Have you restarted your computer to ensure all updates have been fully installed.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Safe search icons no longer displayed

the icons have been glitchy for quite some time. they come on and off quite a bit. Im using chrome

Kudos0

Re: Safe search icons no longer displayed

Hello

No issues with Annotations for me with Win 7 and IE 11. I use Google.  Try using Google and see if they show up?

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.9.1.12 I E 11
Kudos0

Re: Safe search icons no longer displayed

floplot:

Hello

No issues with Annotations for me with Win 7 and IE 11. I use Google.  Try using Google and see if they show up?

Thanks.

IE11 = no issues, but you use Google?

Kudos0

Re: Safe search icons no longer displayed

Hello yank

Yes, that's why in the next sentence I said to try and use Google to see if the Annotations show up with his Chrome.. If they show up, then it's an issue with Safe Search which uses Ask.com.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.9.1.12 I E 11
Kudos0

Re: Safe search icons no longer displayed

I looked at my extensions and noticed i had duplicates.what i did was was remove the older versions.I had like 2 or 3 safe searches and 2 norton identity safes then just restarted chrome

Kudos0

Re: Safe search icons no longer displayed

I tried the restarting without any luck.  Then changed my browser from Google to Internet Explorer and the icons were back!  Thanks!

Kudos0

Re: Safe search icons no longer displayed

The coming on and off happened to me too until the icons decided to stay off all together.  Recently I had also checked suspicious websites on scamadviser.com.  I wonder if Norton Safe Search was just plain jealous and decided not to cooperate anymore.....  Changing the browser from Google to IP did work though......

Kudos0

Re: Safe search icons no longer displayed

Hello

I would say if it worked ok in IE, then the issue has something to do with Chrome  Make sure that Safe Search is turned on. Perhaps with the version update, some settings might have been changed.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.9.1.12 I E 11