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Kudos0

Safe Web icon disappear in FF 57.

New Safe Web extension (2.5.0.3) lose it's icon everytime I restart Firefox (57.0.2) or reinstall this extension.

Replies

Kudos0

Re: Safe Web icon disappear in FF 57.

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00
Kudos0

Re: Safe Web icon disappear in FF 57.

I read this articles many times already. I have this new addon in new Firefox and just reporting an issue with it.
Kudos0

Re: Safe Web icon disappear in FF 57.

Understood that straight away!!  Open this link and enable the extension there: http://identitysafe.norton.com/client?redirectFrom=KB

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00
Kudos0

Re: Safe Web icon disappear in FF 57.

Enabled already.

Kudos0

Re: Safe Web icon disappear in FF 57.

Remove Firefox and extension then reboot. Reinstall and activate the extension again. If you have the same issue your best bet is with support. https://support.norton.com/sp/en/us/home/current/contact-chat?inid=hho_supp_sp-email_contact-chat

Cheers & Happy Holidays!!

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00
Kudos0

Re: Safe Web icon disappear in FF 57.

I found possible solution at Mozilla Support. Deleting extensions.json and compatibility.ini solve this issue, but it happens again after extension update/reinstall. I thing it's some sort of bug with new type of extensions or it's compatibility with new browser.

Kudos0

Re: Safe Web icon disappear in FF 57.

Vitalik93 As has been posted previously Mozilla is the issue. They change their code on a regular cycle and vendors cannot keep up with that frequency. Mozilla chose to disable ALL defaults for older legacy functions therefore that is the issue. It speaks clearly of that in the links that were provided. Have a grand holidays!!

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00
Kudos0

Re: Safe Web icon disappear in FF 57.

Hello

Norton is aware of the customer's desire to have the Safe Web icons show up in Google as they did previously.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Safe Web icon disappear in FF 57.

I don't mean icons in Google. I talked about extension icon.
Kudos0

Re: Safe Web icon disappear in FF 57.

I'm confused - what's the difference between Safe Web and the Safe Search (or whatever they were called) icons that use to appear when doing a Google search? The icons that indicated if a site was safe or not.

I understand the icons stopped working with Firefox 57. But looking at the articles in this thread led me to believe that enabling Safe Web would enable the icons. The article's pictures show green & safe, indicating a website is OK. I enabled Safe Web but do not get any indication if a site is safe or not.

What am I not understanding or doing wrong?

Kudos0

Re: Safe Web icon disappear in FF 57.

The user in this thread is referring to the Norton icon in the Firefox Extensions page. Nothing to do with the Safe Web icons in search results.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Safe Web icon disappear in FF 57.

OK, gotcha.

But what does Safe Web do? It seems the icon in the upper right toolbar indicates the safety of the website I am on. But that means it won't indicate a non-safe site until after I'm already on it. Is that correct or what am I not understanding?

Kudos0

Re: Safe Web icon disappear in FF 57.

stymied:

OK, gotcha.

But what does Safe Web do? It seems the icon in the upper right toolbar indicates the safety of the website I am on. But that means it won't indicate a non-safe site until after I'm already on it. Is that correct or what am I not understanding?

No, icon in Firefox extensions, not in the upper right corner.

Kudos0

Re: Safe Web icon disappear in FF 57.

Not sure what you mean by "No, icon in Firefox extensions, not in the upper right corner."

I have a small green, square icon in the upper right corner of my Firefox screen. It has a white checkmark in it. If I click on it, it opens up into a big green square & displays the URL that I am on and gives a Norton rating of "Safe". I presume if the URL is not safe then the square would be red. But that would not happen until I was on the URL.

Does that make sense?

Kudos0

Re: Safe Web icon disappear in FF 57.

Take a look at Peterweb latest comment.

Kudos1 Stats

Re: Safe Web icon disappear in FF 57.

But that means it won't indicate a non-safe site until after I'm already on it. Is that correct or what am I not understanding?

Close. Safe Web feature will not load the page when you try to go there. It will instead display a page blocked page, that will have a link for Detailed information on what is bad on that page.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Safe Web icon disappear in FF 57.

peterweb -

Thanks, that's good to know. The icon is green most of the time but I have seen it gray with a question mark. I was wondering how it protects me if the link was not safe.

Kudos0

Re: Safe Web icon disappear in FF 57.

A grey icon usually means that Safe Web has not analysed that site, yet. It does not necessarily mean that there is anything  malicious on that page. Just be cautious about clicking any links while on that page.

And remember, if there is something malicious on a web page, the other layers of protection in your Norton product will still protect you.

Things happen. Export/Backup your Norton Password Manager data.

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