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Kudos0

Safe Web Notifications

I have verified site ownership and gotten the flag on our website removed.  If we were to be flagged again, would I be notified of this?  Is there any way for me to get advanced notice of this flag to try to mitigate the issue before we start getting blocked?

Replies

Kudos0

Re: Safe Web Notifications

The only time the site would get flagged is after it is infected. It is flagged immediately to protect users who visit your site. There would be no way to give you any advanced notice of your site getting infected.

And there would be no reason to delay the flagging of the site, because that would be defeating the purpose of the feature.

The best defense is to have your site protected by your host.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Safe Web Notifications

Ok, I can understand that.  My concern is that it can severely impact our clicks and revenue if we are falsely blocked like we were yesterday, which is why I was hoping for some sort of advanced notification, since there was no actual threat hosted on our website and your system falsely classified us as malicious.  But you still didn't answer the full question.  If we are listed as malicious again, are we notified at all of this even after the fact?  Or are we dependent on users to notify us they are being blocked by your service when trying to visit our site?

Kudos0

Re: Safe Web Notifications

I do not believe this is part of the service. Safe Web is not a monitoring service for web site owners. 

This might be a good suggestion for the Product Suggestions board https://community.norton.com/forums/product-suggestions

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Safe Web Notifications

Hello

What you can do is like once a week, check your Norton Safe Web report and see if it still has the Green OK on it. If anything had been flagged, it would show up there.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.19.8.65 Core Firmware 282 Chrome latest version.
Kudos0

Re: Safe Web Notifications

Hello sflanaganTA

Your Web Host may have some sort of service which might check up on their sites which you pay rental fees for the site. They usually have a web cleaning service so notification might be part of the service.

Thanks.

@sflanaganTA

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.19.8.65 Core Firmware 282 Chrome latest version.

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