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Kudos0

Safe Web Verification Failed

Our website is www.colquittemc.com
I've added the meta tag as well as the keyword tag. Both are visible if you inspect the HTML of our site, however verification fails.

Here is the meta tag:

<meta name="norton-safeweb-site-verification" content="jg86b42fcjx-32cwoczxzecy9l2cu8iicfhiufimf3l4j5o6vfuez7q1rdli1xu0p-ul9hhjuusvi4q3zvs7m8lqr0dymzkdu4396dfquz-4v-i4hte43ipgdzpyx8ai" />

Replies

Kudos0

Re: Safe Web Verification Failed

Hello jtill11

Welcome to the Norton Community Forum.

Thanks for posting your Meta Tag in your thread. I will notify the Safe Web Team to manually verify and manually evaluate your website.

Please stay tuned to this thread for a response from the Safe Web Team on Sunday night after midnight EDT

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.1.50 Core Firmware 282 I E 11 Chrome latest version.
Accepted Solution
Kudos0

Re: Safe Web Verification Failed

Hi jtill11

We have manually verified ownership of your website 'colquittemc.com' and it is currently rated green in safeweb.norton.com.

https://safeweb.norton.com/report/show?url=colquittemc.com

Cops

Kudos0

Re: Safe Web Verification Failed

Thank you so so much!


I had the worst experience on the phone with Norton technical support last week trying to get this resolved - no one had a clue about this. After speaking with a couple of supervisors (verifying they were familiar with Safe Web) and even showing them, via LogMeIn, the meta tag was on our site, I was told "I don't know anything about website coding" and that it normally takes two-weeks to have the account verified. It was about an hour long phone call leading to nowhere.

Kudos0

Re: Safe Web Verification Failed

Unfortunately, in your case, the Norton Support people are there to help with Norton products. Although the Safe Web feature is in the Norton products, the actual work of registering and monitoring web sites that are done by separate teams. Not actually related to the Norton product development. So they would have little if any information on registering web sites.

Any help would have to come from the Site Owners web site on Norton where you register your site. 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Safe Web Verification Failed

Hello

The best place to get help about Safe Web if you come across a case of failure getting a website verified is to come to this section of the Forum and creating a thread. I can usually help out or try to and get the help needed to get it accomplished. If your website gets verified automatically as it's supposed to, it can take up to 2 weeks to get the website evaluated automatically. If it doesn't get evaluated after or just before 2 weeks, then post here and I can try to speed it up. If a site doesn't get verified automatically, then it won't get evaluated automatically. Sorry you had such a run around on the Phone Support about Safe Web..

Safe Web is one thing which the Support People don't know about, but they should recommend for people to come to the Forum to get those issues resolved.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.1.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Safe Web Verification Failed

Hello jtill11

Could you please give the Forum some Feedback about the Forums? There is a little black and orange rectangle on the upper right side of the Forum.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.1.50 Core Firmware 282 I E 11 Chrome latest version.

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