• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

safe web verify meta & file upload fail to verify ownership

I claimed my site and attempted the verification of ownership process.

Verifiying site http://www.flavorsofbedford.org/

I uploaded the file then

3. Confirm successful upload by visiting http://www.flavorsofbedford.org/nortonsw_c4220f20-a3e2-0.html in your browser.

4. Click "Verify Now" to verify site ownership.

After selecting the "Verify Now"  I get the following failure message - the same with a meta tag.

Both the meta displays in the header and the file was downloaded and uploaded to my site without change.  This process failed on several sites I manage.

Failure maessage:

We are not able to verify your site ownership.

If you are not able to verify your site, click "Submit Feedback" and one of our support agents will assist you.

I submitted the feed back but these no one replying.

Replies

Kudos0

Re: safe web verify meta & file upload fail to verify ownership

I claimed my site and attempted the verification of ownership process.

Verifiying site http://www.flavorsofbedford.org/

I uploaded the file then

3. Confirm successful upload by visiting http://www.flavorsofbedford.org/nortonsw_c4220f20-a3e2-0.html in your browser.

4. Click "Verify Now" to verify site ownership.

After selecting the "Verify Now"  I get the following failure message - the same with a meta tag.

Both the meta displays in the header and the file was downloaded and uploaded to my site without change.  This process failed on several sites I manage.

Failure maessage:

We are not able to verify your site ownership.

If you are not able to verify your site, click "Submit Feedback" and one of our support agents will assist you.

I submitted the feed back but these no one replying.

Kudos0

Re: safe web verify meta & file upload fail to verify ownership

Welcome,

Have you tried here

site_owner_help_en@symantec.com

to contact the team?

Thanks

Dick Win 10x64 current current NSBU
Accepted Solution
Kudos0

Re: safe web verify meta & file upload fail to verify ownership

I did not - I used the automated form to request help.

What I did was to redownload the same file and upload it - I ran the verification process again and it worked.  This occured on 2 of 32 sites that I registered.  I retested the second failed site before replacing the file to see if something was changed by Norton support.  Failed again and then I reloaded the verification file and it worked.  File corruption> Maybe ... 

Thank for your advice. 

This thread is closed from further comment. Please visit the forum to start a new thread.