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Kudos0

Safety Minder Has Been Disabled - Not Solved

Since the other identical thread has now been marked solved, I am starting a new thread as I and, I believe, others, are still having this issue where we get notices that "Norton Safety Minder Has Been Disabled on your child xxxxxx's laptop".
I have three  instances running on  PCs, a desktop with Vista Home Premium 32, a laptop with Vista basic 32 and a desktop with XP SP2. All are running Norton 360 v3.0.
 I only get the alerts from the laptop. All are using the 802.11B/G/N networks in the house, but only the laptop roams around at all obviously. No sign that the NSM has ever actually been disabled. In fact I will some times get further alerts that the child on the laptop tried to visit a site marked social or pronography or whatever not too long after NSM has supposedly been disabled.
 
I'd like to see this get resolved (for more than one user who marks a thread SOLVED.) When we as parents take care to put protection in place it's scary and frustrating to get messages (even when suspected to be erroneous) that the protection for the child has been totally disabled.
 
Thanks.
 

pwscott61 wrote:
Why does this thread now have a title of "Solved! Norton Safety Minder had been disabled"  ???? This doesn't seem top be solved for me. Does everyone else somehow think this is solved? If notm why is it titled like that?
It is marked solved because the person who started the thread believes that their issue has been resolved and has maked one of the posts as a solution to their problem..

Replies

Kudos0

Re: Safety Minder Has Been Disabled - Not Solved

Since the other identical thread has now been marked solved, I am starting a new thread as I and, I believe, others, are still having this issue where we get notices that "Norton Safety Minder Has Been Disabled on your child xxxxxx's laptop".
I have three  instances running on  PCs, a desktop with Vista Home Premium 32, a laptop with Vista basic 32 and a desktop with XP SP2. All are running Norton 360 v3.0.
 I only get the alerts from the laptop. All are using the 802.11B/G/N networks in the house, but only the laptop roams around at all obviously. No sign that the NSM has ever actually been disabled. In fact I will some times get further alerts that the child on the laptop tried to visit a site marked social or pronography or whatever not too long after NSM has supposedly been disabled.
 
I'd like to see this get resolved (for more than one user who marks a thread SOLVED.) When we as parents take care to put protection in place it's scary and frustrating to get messages (even when suspected to be erroneous) that the protection for the child has been totally disabled.
 
Thanks.
 

pwscott61 wrote:
Why does this thread now have a title of "Solved! Norton Safety Minder had been disabled"  ???? This doesn't seem top be solved for me. Does everyone else somehow think this is solved? If notm why is it titled like that?
It is marked solved because the person who started the thread believes that their issue has been resolved and has maked one of the posts as a solution to their problem..
Kudos0

Re: Safety Minder Has Been Disabled - Not Solved

pwscott61 is right. There is no solution to this issue I know of, especially in the thread he is mentioning.

I noticed that some people believe that this issue is related to interruptions of wireless internet connection, however in my case it happens on a computer that has a hardwired connection. I have two computers: a laptop and a desktop, both running Vista Premuim 32. The desktop is using a wired connection. I am receiving the emails about the disabling NSM from both of them and from all monitored accounts almost every time an account is used, frequently multiple times per session. I eliminated the possibility of tampering by children. The monitored accounts do not have administrative privileges and there is no chance that my children know the password. Besides after getting those messages I can see that accounts keep being monitored. It seems that NSM is shutting down and restarting periodically. Sometimes I can see multiple "paw" icons, while there should be only one visible. This happens even in the accounts that are not monitored.  

Kudos0

Re: Safety Minder Has Been Disabled - Not Solved

There is another possibility occurring to me as an explanation.  Of my two children's computers, the one from which I am getting the "disabled" reports is the significantly older and slower machine.  Perhaps it is experiencing time-outs simply due to the extra burden that Safety Minder puts on the system.  I do know that it is significant because of the measureable slowdown in launching time for the applications for that user.

I also know that my daughter is in no away attempting to thwart the process.  Her attempt to deal with Safety Minder interventions is to call me over and ask for my help.  Moreover, I am constantly passing by her computer and always note the SM icon in the notification area.

mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
Kudos0

Re: Safety Minder Has Been Disabled - Not Solved

No reply at all for more than a week huh? I guess marking the other thread "SOLVED" because one person's problem is solved should make all of us feel better? I'd like to see this solved.
Kudos0

Re: Safety Minder Has Been Disabled - Not Solved

Hi pwscott61,

Thanks for your post.  Our QA and development team are currently working on this issue. 

Thanks,

Katie

Thanks Katie
Kudos0

Re: Safety Minder Has Been Disabled - Not Solved

I am also receiving the same message.  However, in my case, I have four children all using the same (wireless) desktop and I'm only receiving the message for one of them.  The message doesn't happen every time my son logs in, but when it is reported it is the first message reported on that day, but activity logging then continues as normal - it's not actually disabled.

The only difference I'm aware of between the son who gets the message and the other children is that I once disabled logging (until next login/restart) for the affected son - so that he could continue using the computer after the allowed time limit.  I'm wondering if there is some flag stored to indicate that logging has been disabled, that this flag is not removed properly when logging restarts and this causes the spurious "disabled" messages.

Regarding the question of intermittent wireless connections - I have tried several times without success to replicate the problem by breaking the wireless connection (pulling out the USB adaptor).

Kudos0

Re: Safety Minder Has Been Disabled - Not Solved

I too have the same problem. Of the 2 desktops I am running, it's my newer computer that gets the 'disabled' message.  I am using the Norton Internet Security 2010.

Kudos0

Re: Safety Minder Has Been Disabled - Not Solved

Interesting. In one of the posts above it is noted "....The only difference I'm aware of between the son who gets the message and the other children is that I once disabled logging (until next login/restart) for the affected son - so that he could continue using the computer after the allowed time limit.  I'm wondering if there is some flag stored to indicate that logging has been disabled, that this flag is not removed properly when logging restarts and this causes the spurious "disabled" messages...."

I too have often had to "Extend Time" for our child to finish homewaork after 10PM for example. I can't really correlate that to meesages yet, but I imagine it is worth the QA people exploring that aspect.

Kudos0

Re: Safety Minder Has Been Disabled - Not Solved

I continue to play with NSM and it seems that the only thing that was disabled was one of my kids' timer.  He has unlimited access to the internet.  Everything else continues to work - the activity listing, the blocking...etc.

Kudos0

Re: Safety Minder Has Been Disabled - Not Solved

When you say above "He has unlimited access to the internet.".....you mean TIME-UNLIMITED hopefully- NSM still restricts where he goes and to what yes?
Kudos0

Re: Safety Minder Has Been Disabled - Not Solved

Yeah, I do mean time wise.  I also just find out that each of my kids' account has been disabled twice & now they both aren't restricted by the NSM timer.
Kudos0

Re: Safety Minder Has Been Disabled - Not Solved

I also get messages once in a while that NSM has been disabled but when I check the logs I find monitoring has continued.

David

Kudos0

Re: Safety Minder Has Been Disabled - Not Solved


dgardner wrote:

I also get messages once in a while that NSM has been disabled but when I check the logs I find monitoring has continued.

David


As per the other thread I get these msg's regularly each day & the kids have disabled NSM as i do not get any monitoring after that point. I had also thought it was down to me or a s/ware conflict but then i witnessed my son disabling the s/ware (NSM) so easily. I wonder if there should be a thread on "how to disable NSM easily"? I REALLY DO like the NSM interface & the way it was working before the kids figured out the trick to disabling the s/ware. I just hope that someone at Symantec or Norton help me with my situation.

Kudos0

Re: Safety Minder Has Been Disabled - Not Solved

@thetazman

Could you tell us how your son managed to disable NSM?

In my case the monitoring continues after the message that NSM was disabled is sent. Also, I am sure my kids are not trying to disable it. 

Kudos0

Re: Safety Minder Has Been Disabled - Not Solved

As I mentioned in my post a few messages before, I get the message and then monitoring continues.

But since reading @thetaxman's message I have followed his method on a non-administrator account and completely disabled NSM.

AND as @thetaxman said, it is blindingly simple, his 5 year old did it. I am sure it took me a little longer but I also managed it. I can't believe none of us ever thought of this before.

Here's how:

1. While in a monitored account, disconnect from the internet (I did it by flicking the switch on the laptop that shuts off the wireless signal and I also did it through the "connect to" menu item).

2. Click NSM (dog's paw).

3. Click disable NSM

4. When asked for the "parent email" and "parent password" type anything (but you must put something in both fields)

5. Click OK

6. You will get a message

7. Ignore it and click OK

8. NSM is now disabled. reconnect to the internet and there will be no monitoring of activity.

This method also works for extending time.

I was astonished that such a simple loophole has not been discovered before. I can't help wondering whether any of the seemingly harmless times I have seen the disabled message were really times in which my kids were wandering the internet unmonitored.

David

Kudos0

Re: Safety Minder Has Been Disabled - Not Solved

[The following additional point was in my previous post but it seems to have got lost on its way to the forum]

The next time you log in to Online Family you will see the message:

Norton Safety Minder was disabled on a computer

 

but we see that so often as a false alarm we would probably ignore it.

Kudos0

Re: Safety Minder Has Been Disabled - Not Solved

That is a serious flaw. And this adds urgency to solving the problem of the false alarms.

Kudos0

Re: Safety Minder Has Been Disabled - Not Solved

I have not tested that method for disabling NSM, but if it works broadly then I think there has to be a very rapid response from Norton/Symantec here. Bad enough that we have beat the drum on the "NSM has been disabled" false messages and had little response and no resolution. To find that the program is potentially shut down by a five year old is stunning- this isn't some covenient browser plug-in that might need a patch, this is software we're prptecting our kids with. I recognize that we're not paying for it just yet, but we've spent lots of other money with Symantec over the years and now annually with Norton 360 here on 5 PCs in my house alone. The decision to make this free while they beta test it is theirs, but does not lessen the urgency with which an abject failure of the software should be addressed (if not acknowledged with more than a closed <other> thread that got casually ,arked SOLVED.

OK, taking deep breath, let's see if a few of us really can shut down NSM as easily as posted above and report back with the OS version we're running etc. Once we confirm that this needs to be addressed fast because I have witnessed my own kids searching for "how to disxxxle Norton Safety Minder" to find a thread like this one. If this gaping vulnerability is correct, and let's see if it is, then it needs A) its own thread and B) an official Software QA acknowledgement and patch from Symantec immediately.

I'll be testing the method above on various PCs and a Mac here as I am able. More to follow.

Kudos0

Re: Safety Minder Has Been Disabled - Not Solved

OK, that didn't take long. I followed the instructions and shut it down in our child's account in less than 30 seconds.

I switched user on a Windows Vista laptop to my stepson's account which is a Standard User and not an Administrator.

I couldn't get the wireless switch on this Dell laptop to shut off the 802.11 wireless so i just clicked on the network icon and chose 'Dicsonnect from Network XXXXXXX'.

When I could see I was disconnected I clicked on NSM in the System Tray and chose 'Disable Norton Safety Minder'. I was prompted for a parent email and password and I typed in random characters.

I wasn't sure that took since it told me that wasn't correct so I did it again and I got prompted with "NSM is not sure about your credentials, do you want to continue and an email will be sent to your parent"?

I chose OK and BOOM...NSM was disabled- greyed out icon in Systra!

I immediately opened Firefox and proceeded to the playboy.com website which should have been blocked.

A minute later my Blackberry buzzed with one of so many NSM has been disabled warnings that I might easily have disregarded due to the original topic of this thread.

This is unfortunate and unacceptable. I guess we should start a separate thread for this that is properly titled.

Kudos0

Re: Safety Minder Has Been Disabled - Not Solved

Hi,

Let me clarify a few things here about Norton Safety Minder and how it works.

In an effort to ensure that the parents were notified when the Safety Minder was disabled, we enabled the ability for parents to be notified by email when it happens. 

The problem that is presenting itself here, is that the program does not distinguish between when the Safety Minder is disabled and when it crashes. 

What most of you are seeing is the result of an unexpected crash by the client. This can be caused by a variety of issues, including 3rd party software, malformed websites, and other unexpected conditions. 

The good news is that Norton Safety Minder was designed with a layered architecture such that if the program crashes, it's designed to restart itself.  

The bad news is that when it restarts, it recognizes that it was shut off and sends a notification to the server. 

ZX81's observation of two tray icons is an indicator that the program crashed and successfully restarted itself. If you were to click on one of those two icons, it would disappear because it is no longer functional. 

Mijacar's point that it may be related to older or slower machines is not accurate. Norton Safety minder places a very low load on system resources as it's working, this goal was a principle design element.  I do recommend, however, to make sure that older machines are completely updated, and have the most recent browser upgrades available. 

Tazman's issue with disabling the safety minder without an internet connection is discussed in depth in this thread, and a fix for that issue will be in the next release of Norton Safety Minder, which you can expect soon. 

Currently, there's not enough evidence to suggest that the type of internet connection (wired or wireless) has anything to do with Norton Safety Minder. Most of it's operations take place above that network layer.

A more plausible indicator would be the browser type or OS type, in connection with a 3rd party piece of software, or website, which is proving to be difficult for the Safety Minder to handle. 

A variety of crashes have been fixed, so hopefully you can expect a better performing program to be released in the near future. Any additional information about what the children were doing, or what types of behaviors that may be unique to those machines which are experiencing crashes would be helpful. 

so to sum up:

1 - Norton Safety Minder does not distinguish between a crash and when it is disabled (we will take a look at perhaps trying to differentiate).

2 - When the safety minder crashes, it will restart itself, so in the case where there was no tampering, protection can be restored to the

child's machine. 

3 - Norton Safety Minder is small and lightweight, and is compatible with older machines. It's designed to be a low load on system resources.

4 - The bug of disabling the client without an internet connection has been identified and is fixed in the latest version to be released very soon. 

Thanks all for your input.

Andrew D. Software Quality Assurance Engineer Symantec Corp.
Kudos0

Re: Safety Minder Has Been Disabled - Not Solved

Andrew,

Thanks for this comprehensive and very clear review of the associated problems and the list of issues you have fixed or are working on.

Your message is the kind of response many of us had been expecting and found lacking over the last couple of weeks. I am glad we seem to be back on track with this beta testing partnership (I hope I won't be eating my words in a week or two). I will certainly be continuing to offer additional relevant information if I find any.

I look forward to the fix for the disabling problem as soon as possible because at the moment my only defence against that is blocking my kids from accessing this forum and not talking about the problem anywhere they can hear me.

David

Kudos0

Re: Safety Minder Has Been Disabled - Not Solved

I also get this on occaision.  In my case it appears to happen just after curfew (both in Safety Minder and actual bedtime)  when I know my son has signed off for the night.  Since I've tested it and know you need the password to disable the service I've been ignoring it
Kudos0

Re: Safety Minder Has Been Disabled - Not Solved

Andrew,

That was the type of response we were looking (now let's make it not crash as much  :-]   ).

I suspect this is what's happening. As I am sitting here my 11 year old is in study hall at school. In his few free moments he's tryiong to go to gaming sites and getting redirected to pornography sites which are being blowcked along with gaming. This is good.

A few minutes after the last alert I got an "NSM has been disabled" on that pc/user. Bummer. But, lo and behold, 3 minutes later I am getting "Your child tried to go to..." messages again. Would seem it did restart.

Kudos0

Re: Safety Minder Has Been Disabled - Not Solved

As a result of discussion on another thread I was contacted by Matt Boucher from Symantec (on Nov. 4th). He retrieved NSM logs from my computer. When we looked at those logs we found out that NSM client had problems downloading updates from internet (it is not clear to me if those updates were configuration updates or client software updates). NSM was attempting several times and then was quitting altogether. As a result the software was functioning with incomplete configuration files. Matt suggested that I should reinstall the client, what I did. Unfortunately the problem persists despite the reinstalling. It looks like it is less frequent but I still get the erroneous "safety minder disabled" messages. There was no news on this topic for the last two weeks, so I was wondering what is going on since together with another flaw that allows for easy disabling of NSM (that apparently has not been fixed yet) this is a problem that renders the software almost useless.
Kudos0

Re: Safety Minder Has Been Disabled - Not Solved

It seems that all the threads dealing with this subject get "closed" and no more replies are being taken.  I finally found that this thread will still allow me to reply.  I have been "testing" this product now even before it was out in 'public beta' and was invited to test it starting early on this year.  This problem of the disabling the monitor came up way back in like March or April, and I was having issues with it then.   It always was related to dropped internet connections.  Now 6-7 months later it's still even a bigger issue now as the ability to disable it is to easy to do.

I first was interested in this product to help me protect my children when they are online. I didn't intend it to be a babysitter, or a replacement to me being the parent.  That said, I wanted the ability to have  more control over what my children were able to do when they were on the computer.  All my four children were told about the monitor, and the rules and the reason for those rules.  Early on, it was also suggested that this product would be able to log chats and IM's - which even now 7-8 months later, it still can't do!

I have since found another product that does what I wished NSM does - and it can't be disabled by the child!  It totally logs chats in Facebook, only the #1 social networking site and NSM has no update of when they will be able to do that.  

If you want to look for another product, take a look at Sentry Parental Controls (http://www.sentryparentalcontrols.com/) - yes it does cost - $36 per year for the Basic Edition, but it's a relatively inexpensive price for something that I know is working.  

No, I don't work there, or have anything to gain, but I have been looking for something that can log chats and other things for a while, and just wanted to spread the news.

Kudos0

Re: Safety Minder Has Been Disabled - Not Solved

I took a look at what gwilliamhouse recommended and it does have an impressive list of capabilities. However two things struck me:

1. I couldn’t find a user forum equivalent to this one which allows users to really discuss the product and its strengths and weaknesses. For all the faults of NSM at least we have a chance to talk about them.

2. I was worried by the issue raised across the net around September 2009 of what that software company does with the data it collects through its parental control software. There are a number of articles about this issue, some from reputable writers and broadcasters, which suggest that the software collects and shares data on what kids talk about. Although the company says it does not divulge individuals’ personal information it has been pointed out by commentators that the data it shares (which is effectively the content of our kids’ chats, messages and social networking content) might include personal information.  For the story see, for example:

  Friday, September 04, 2009 Sentry "Parental Control" software is collecting and sharing kids information

http://parryaftab.blogspot.com/2009/09/bismarck-tribune-online-world-and.html

 

OR:

 September 5, 2009 9:34 AM PDT Parental control company sells data on what kids say

http://news.cnet.com/8301-19518_3-10345848-238.html

 

I also noted that on 25th September 2009 a complaint was taken out with the US Federal Trade Commission against Echometrix, Inc. (the new name of SearchHelp the mother company of Sentry Parental Control Software). The complaint relates specifically to the issue of selling on for marketing purposes the data collected through software it advertises as being for internet safety and parental control.

 

To see the complaint look here:

http://epic.org/privacy/ftc/Echometrix FTC Complaint final.pdf

  

To see the story explained look here:

http://www.research-live.com/news/government/privacy-group-logs-ftc-complaint-over-echometrix/4001056.article

  

None of the above excuses NSM’s current problems and let’s hope they are fixed soon. But I think the above does indicate that we should look before we leap.

Kudos0

Re: Safety Minder Has Been Disabled - Not Solved

Yes, I too wish there was a forum for the above mentioned product.  And you can opt out of the privacy stuff too.

Now I guess to keep using Norton, I have to figure out a way to prevent the kids from turning off the internet access. Then they can't turn off Norton.

Kudos0

Re: Safety Minder Has Been Disabled - Not Solved

Yes, I saw the thing about opting out but also noted that the commentators described it as complicated. And the people filing the complaint described the  EULA as being contradictory in places concerning what would be done with the data.

I felt nervous about trusting a company where I need to opt out of what could essentially be an infringment of privacy and potentially might release the kind of private information about minors I would be trusting them to protect.

I am strongly hoping for Norton to fix the NSM disabling issue quickly to make this a robust solution.

Of course, the other big advantage if they can get it to work properly, is that NSM is unlikely to clash with NIS or Norton 360. The potential problem I see with other parental monitoring software is that internet security/antivirus software might see it is a spy ware or some other form of malware.

Kudos0

Re: Safety Minder Has Been Disabled - Not Solved

I run it just fine with NIS and NSM. No conflicts at all. It compliments NSM
Kudos0

Re: Safety Minder Has Been Disabled - Not Solved

That's good to know. Thanks

Kudos0

Re: Safety Minder Has Been Disabled - Not Solved

As I believe I posted already in the other thread, we were able to reproduce the issue of disabling the internet, then disabling safety minder.  We have reproduced the issue in house and have a resolution for it, we should be releasing the fix soon.

Matt

Kudos0

Re: Safety Minder Has Been Disabled - Not Solved

Is there a way to be notified that updates are available with the notification system?

Rather than having the updates automatically install while the software is monitoring a session.  Like Windows has the option to download the updates but allows the operator/admin to install the updates.

-Lee

Message Edited by lmurawski on 11-19-2009 07:02 AM
Kudos0

Re: Safety Minder Has Been Disabled - Not Solved

Since Norton Safety Minder is on the child's machine we chose to make the updates automatic.

We felt that children should not be involved in the process of getting updates or deciding when to get them if at all.

Is there a particular reason you wouldn't want the latest update? What are you concerns? Size? Performance?

Matt

Kudos0

Re: Safety Minder Has Been Disabled - Not Solved

> We felt that children should not be involved in the process of getting updates or deciding when to get them if at all.

I agree with this and I'm taking it a bit further.  I am approaching from the point of view that admin/parent would need to log onto the monitored PC to apply the updates rather than have the updates applied while a monitored session is active.  This way the current session integrity is maintained.

Of course, this could be a configuration option like with Windows update where you can choose: notify, download & notify or automatic.

Message Edited by lmurawski on 11-19-2009 09:13 AM
Kudos0

Re: Safety Minder Has Been Disabled - Not Solved

Understood, however the current session integrity would not be compromised in many of our updates. Only the major updates for which we have done very few.

We will put it on the list of enhancements. Thanks for your input.

Matt

Kudos0

Re: Safety Minder Has Been Disabled - Not Solved

What version/release incorporates this enhancement Matt? How can I tell if I have received it on my kids machines yet or not?

Thanks.

Phil

Kudos0

Re: Safety Minder Has Been Disabled - Not Solved

I am facing the same problem and find it quite frustrating. Hopefully someone will find a soulution for this soon. I also get 'Tamper' messages when no tampering has actually taken place.

Kudos0

Re: Safety Minder Has Been Disabled - Not Solved


Matt_Boucher wrote:

As I believe I posted already in the other thread, we were able to reproduce the issue of disabling the internet, then disabling safety minder.  We have reproduced the issue in house and have a resolution for it, we should be releasing the fix soon.

Matt


Because so far I have had no reason not to trust my kids' usage of the internet, I can live for a time with the false tamper message.  What has been important is knowing that Symantec is taking this seriously.  That's enough for me.  Take your time and do it right, and I will be happy when you do get the update to me.

Thanks

mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
Kudos0

Re: Safety Minder Has Been Disabled - Not Solved

I agree entirely with the sentiment expressed by mijcar

As long as I know the problem is being addressed I can wait for a while for a good fix.

David

Kudos0

Re: Safety Minder Has Been Disabled - Not Solved

However, it would be nice to get some kind of update (perhaps once every 3 weeks ) how the work on the fix is progressing.
Kudos0

Re: Safety Minder Has Been Disabled - Not Solved

Here is an update.

We are working on releasing something this month. We are doing our final testing and preparation to certify the fixes and updates to the product.

Thanks again for your patience.

Matt

Kudos0

Re: Safety Minder Has Been Disabled - Not Solved

Thanks for the update Matt.
WIll it be an automatic update to the NSM or will it be something we need to download and install?
David
Kudos0

Re: Safety Minder Has Been Disabled - Not Solved

It will be an automatic update, as all the other updates have been.

There will however be a reboot required during the process, but other than that there should be no user interaction involved.

Matt

Kudos0

Re: Safety Minder Has Been Disabled - Not Solved

Matt,

I think that this level of feedback makes all of us happy.

Thanks for your hard work.

Zx81

Kudos0

Re: Safety Minder Has Been Disabled - Not Solved

OK.  These kids are smart. Smarter than Norton I think. I am running 4 instances of online family and kept getting these messages as well.

Somehow one of them figured out that by interrupting the power to the internet either by the unplugging your cable modem or unplugging the internet cat 5 cable from the back of the computer or any number of ways that you can interrupt the internet, online family can be disabled. Then they plug the internet back in and voila! The gates are wide open!!!  When they get done, either reboot the computer or simply reactivate it. Let me know if anyone  else is experiencing the same clandestine activity.

Kudos0

Re: Safety Minder Has Been Disabled - Not Solved

Truckdriver747,

What you are describing is the problem that has been under discussion in this forum and will be addressed by the fix referred to in an earlier message by Matt. Quite a few of us have been complaining about this problem and it has taken a while to address but hopefully the fix which is on its way will solve it. Until that happens the only (small) consolation is that Online Family will report when the kids have done it (but not what they do after that).

Kudos0

Re: Safety Minder Has Been Disabled - Not Solved


dgardner wrote:

Truckdriver747,

What you are describing is the problem that has been under discussion in this forum and will be addressed by the fix referred to in an earlier message by Matt. Quite a few of us have been complaining about this problem and it has taken a while to address but hopefully the fix which is on its way will solve it. Until that happens the only (small) consolation is that Online Family will report when the kids have done it (but not what they do after that).


This is actually ambiguous.

For some of us it seems that soon after the internet connection is re-established, Online Family auto-reenables and provides useful data.  That is how it seemed with my own kids' activities.  Since the disconnect has not happened since, I haven't been able to test it.

mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
Kudos0

Re: Safety Minder Has Been Disabled - Not Solved

Thanks Matt....could you note how we can tell the automatic update is in place? Is there a way to see the version and what version are you expecting to push out as a fix?

Thanks!

Phil

Kudos0

Re: Safety Minder Has Been Disabled - Not Solved

When you log into the website you will certainly see some changes.

As for Norton Safety Minder, you can always just click on the tray icon (the yellow paw in the area next to your clock). Select "About Norton Safety Minder".

Right now it should show 1.1.5.15, when it has been updated it should read something like 1.2.0.x, where x is not known yet.

Also note that automatic updates do not go out all at the same time, it is staggered so that we are not inundated with update requests, however we will notify the forum when the update is ready and you can manually uninstall / reinstall Norton Safety Minder immediately.

Matt

Kudos0

Re: Safety Minder Has Been Disabled - Not Solved


mijcar wrote:

For some of us it seems that soon after the internet connection is re-established, Online Family auto-reenables and provides useful data.  That is how it seemed with my own kids' activities.  Since the disconnect has not happened since, I haven't been able to test it.


Sorry, you are right, it was much more complicated than I represented. I just wanted to let Truckdriver747 know that what he saw had been reported and discussed and was in the process of being fixed.

In my own case, whenever a tampering message was accompanied by continued monitoring it was always a false report of tampering. That is, a time when my kids had definitely not tampered. On the other hand, when I did a trial tampering by disconnecting the internet myself on a monitored account, NSM never auto-reenabled.

I suppose it is quite likely that reenabling might vary depending on configuration and possibly other variables.

Regards

David

Message Edited by dgardner on 12-05-2009 12:19 AM

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