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Kudos1 Stats

Safety Minder has disapeared from the computer!

I no longer see the paw in the corner, it no longer monitors my childs acounts, it just disapeared!  I still have a link in my programs to view the website and unistall the program, but that is it.  WHAT IS GOING ON?

Replies

Kudos0

Re: Safety Minder has disapeared from the computer!

Hi jamieann,

 

Please make sure your kid has Limited rights on the PC with Norton Safety Minder installed.  A kid with Administrator rights is able to disable or uninstall the program (I’m not saying that is what the kid did J).

 

Thanks,

Katie  
Thanks Katie
Kudos0

Re: Safety Minder has disapeared from the computer!

I have the same issue. I can still access the online page and an option to remove this from my pc, however there is no option to ensure it is enabled. And the paw has disappeared from the tool bar at the bottom of the page. My childs activities have suddenly stopped being monitored. Could you please advise how to rectify this??
Kudos0

Re: Safety Minder has disapeared from the computer!

I can assure you my child does not have administarative rights.  He has limited.
Kudos0

Re: Safety Minder has disapeared from the computer!

Hi bec & jamieann,

 

I sent you a Private Message.  You may access this message by clicking the  icon in the upper right corner of the page.

 

Thanks,

Katie

Thanks Katie
Kudos0

Re: Safety Minder has disapeared from the computer!

I am experiencing the same problem. Safety minder disappears, looks like the framework falls over. I uninstall and reinstall and it works for a day. I also received notifications that the system time had changed. I have locked out the datetime.cpl to stop this.

System is XP pro. User has admin rights, SEP 11 MR4.

Any ideas what I should try next

Thanks

Kudos0

Re: Safety Minder has disapeared from the computer!

First off you child should not have admin rights, they should be set up as a limited user.

Second, if you have a framework crash that is reproducible, we would like to take a look at your system remotely.

Can you send me an email (in my profile) so we can figure this out as we have been unable to reproduce this issue in our QA labs.

Thanks,

Matt

Kudos0

Re: Safety Minder has disapeared from the computer!

I am having the same problem...the paw has disappeared and the only option I have is open the web page or uninstall teh program.  How do I know if it is working correctly on my computer an that it is still monitoring my children?  Also how do I get the paw back on the bottom corner of the page?
Kudos0

Re: Safety Minder has disapeared from the computer!

Have you tried a reboot?

Once you reboot do you see an error about the Symantec Framework has stopped?

Matt

Kudos0

Re: Safety Minder has disapeared from the computer!

I had this problem twice.  The first time this happened was after one day of installation.  I solved this problem by uninstalling and reinstalling.  During the unistallation process there were some framework error messages.  I submitted those messages to Microsoft.

After several weeks of operation, this happened again.  As I clicked the Safety Minder icon on the system tray, the icon just disappeared.  I visited this support page looking for help.  Since there is no live support for this product, I decided to uninstall and reinstall first before posting my problem.  Again, during the uninstallation process there were three framework error messages.  I submitted those messages to Microsoft.  I hope Microsoft would forward the error messages to Norton.

I am posting this in the hope that Norton would solved this problem or help us avoid this problem.

Kudos0

Re: Safety Minder has disapeared from the computer!

Conditions in previous two posts describe problem exactly. As a matter of interest what non microsoft applications are loading at start up on your machines. IE what icons are in your system tray beside the normal stuff?

 

Message Edited by PaulC on 07-13-2009 09:58 PM
Kudos0

Re: Safety Minder has disapeared from the computer!

Hi Tong,

When you receive the Symantec Service Framework has stopped message next time, please leave the error on the screen and send me a PM.  We need to see the error to work on it. If you have any questions, please send me an email.

Thanks,

Katie [edit: Fixed posting error.]Message Edited by shannons on 07-13-2009 09:32 PM
Thanks Katie
Kudos0

Re: Safety Minder has disapeared from the computer!

Hi Tong,

I have sent you a Private Message.  Please access this message by clicking on the  icon in the upper right hand corner of the page.

 

Thanks,

Katie

Thanks Katie
Kudos0

Re: Safety Minder has disapeared from the computer!

This has disappeared from my son's computer TWICE now.  I uninstalled and reinstalled it AGAIN last night, but no activity is showing!

there have been some framework issues, but I do not have the PC in my possession.

Son does NOT have admin privileges.

I liked the programwhen it worked, but will certainly NOT keep using it if it does this!

Does anyone know of a stable program with similar functionality?

Kudos0

Re: Safety Minder has disapeared from the computer!

Hi tmmmandm,

 

You mentioned in your post there have been some framework issues.  Do you mean you get framework error messages?  Are you able to reproduce the error consistently?

 

Thanks,

Katie

Thanks Katie
Kudos0

Re: Safety Minder has disapeared from the computer!

I've been having this problem intermittently for some time, and just the last few days have noticed that even my time restraints aren't being adhered to.  ie' I have my girls limited to 1 hour each on the PC but it is just not working.  There is no monitoring since the 19th.  We run on Vista Home Premium.

Please advise what we can do.  Really do need this to work, I believe it is a good system, but would like to fix the problem.

Kudos0

Re: Safety Minder has disapeared from the computer!

We have had no framework errors since i reinstalled.  But it logs NOTHING!  I have visited restricted sites oon his PC and receive block messages, but nothing goes into the activity or web logs!

Kudos0

Re: Safety Minder has disapeared from the computer!

PS- to the above message.  He uses Firefox only
Kudos0

Re: Safety Minder has disapeared from the computer!

STILL NO ACTIVITY showing and I was using the PC this morning!  I even went to blocked sites, and they WERE blocked.. but nothing shows on the activity logs!
Kudos0

Re: Safety Minder has disapeared from the computer!

I received an alert that my daughter had tampered with the system the very first day of use. It also documented the time she signed on by noting that the Vista "parental controls have been enabled". I logged on the next day and tested it for myself. Once again it logged in the time when it noted the parental controls being enabled. I accessed the internet and the system froze. I ended the session through the task manager and was notified that Internet Explorer was not responding. When the system came back up, the moitoring symbol in the taskbar had disappeared, but the activity was still being documented on the web access. Reading the other users comments/problems, I am now concerned about the product reliability. Should I uninstall and re-install?

Kudos0

Re: Safety Minder has disapeared from the computer!

SYMANTEC SERVICE FRAMEWORK ERROR:

Temp\WERa326.dir00\ccSvcHst.exe.mdmp

Temp\WERa326.dir00\appcompat.txt

szAppVer : 108.1.0.24

SZ ModName : cclPC.dl

SZModVer 108.1.0.24 offset 00005928

Kudos0

Re: Safety Minder has disapeared from the computer!

tmmmandm

Thanks for the information. We have been able to reproduce this exact issue with one of our other posters on this forum. From that we were able to figure out what the issue is. We are in the process of developing a fix for this issue.

This should be something that is resolved in the next update. Updates happen automatically for the client so there is nothing you will need to do. We expect this to happen within the next couple of weeks.

Matt

Kudos0

Re: Safety Minder has disapeared from the computer!

Hi, I am having the same issues with my daughter's pc as the people mentioned in this feed.  The paw does not show, it does not monitor any activity and it will only allow me to uninstall and go to the website.  Although once I go to the website all of the settings that I have chosen are still there... Please help!
Kudos0

Re: Safety Minder has disapeared from the computer!

Are you able to let me know when this problem is fixed.. thanks
Kudos0

Re: Safety Minder has disapeared from the computer!

Yes we will post a note on this forum as well as this specific thread when the update has happened.

I expect this to happen some time next week, no promises though

Matt

Kudos0

Re: Safety Minder has disapeared from the computer!

I am also having the same problem. My girls can not turn it off but it is gone and I have not gotten any errors. Please help!
Kudos0

Re: Safety Minder has disapeared from the computer!

I’m very pleased to let you know that we released an update for the Windows Client last night and it should correct the issue.  If you have any questions, please let us know.

 

Thanks,

Katie
Thanks Katie
Kudos0

Re: Safety Minder has disapeared from the computer!

Thats great news Katie. Is the update streamed to the client agent automatically or do we need to download and install?
Kudos0

Re: Safety Minder has disapeared from the computer!

The update will be downloaded through Automatic LiveUpdate and you will be asked to reboot your computer once the LiveUpdate is done. 

To make sure you have the latest version, right click on the NSM icon (a dog paw) in the system tray and select About Norton Safety Minder.  The version number of Norton Safety Minder is 1.1.0.21.  

 

If you have any questions, please let us know.

 

Thanks,

Katie

Thanks Katie
Kudos0

Re: Safety Minder has disapeared from the computer!

I have Safety Minder installed on two PC's.  On one (parents') it is working perfectly.  One the other (kids'), the paw icon will not show up, I am getting the framework errors, only some activity is being recorded, and I CANNOT uninstall the program at all.  I have tried to do so using the Uninstall program, and via Add/Remove programs.  I start the uninstall, and it hangs on the "Preparing to Uninstall" screen.

I have received the automatic update on the parents' PC, but the kids' PC doesn't seem to be updating.  Then again, I can't see the paw icon to get the About screen, so I really have no idea whether it updated.

Any help on this would be greatly appreciated.  This system got a great review in one of the PC magazines, and I've been very pleased with what it seems to be able to do.

Kudos0

Re: Safety Minder has disapeared from the computer!

Hi Pgettys,

Please try the following steps to uninstall the program and install NSM with version number 1.1.0.21 later. http://community.norton.com/norton/board/message?board.id=OnlineFamily&message.id=980#M980 

 

Thanks,

Katie

Thanks Katie

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