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Kudos0

Safety Minder Stopped Displaying Any Activities Under the Social and Search Categories

Hello,

Starting 1st week of March, I've noticed that Norton Safety Minder stopped displaying any activities under the SOCIAL and the SEARCH categories, while the WEB and IM are still OK and the activities  under these are still being logged by Safety Minder.

I've already tried uninstalling/reinstalling the NSF, and even tried registering in another email account, but unfortunately, the problem wasn't resolved. The supervision option on both the SEARCH & WEB categories were also ON.

System is running on Windows Vista, Norton Internet Security 2011, Norton Safety Minder Version 2.1.0.51, Norton Online Framework Version 2.1.0.23, Norton Online Datastore Version 2.1.0.23.

Was able to try on Internet Explorer 8 and IE9.

Appreciate your help on this.

Thanks & More Power!

Replies

Kudos0

Re: Safety Minder Stopped Displaying Any Activities Under the Social and Search Categories

Hello,

Starting 1st week of March, I've noticed that Norton Safety Minder stopped displaying any activities under the SOCIAL and the SEARCH categories, while the WEB and IM are still OK and the activities  under these are still being logged by Safety Minder.

I've already tried uninstalling/reinstalling the NSF, and even tried registering in another email account, but unfortunately, the problem wasn't resolved. The supervision option on both the SEARCH & WEB categories were also ON.

System is running on Windows Vista, Norton Internet Security 2011, Norton Safety Minder Version 2.1.0.51, Norton Online Framework Version 2.1.0.23, Norton Online Datastore Version 2.1.0.23.

Was able to try on Internet Explorer 8 and IE9.

Appreciate your help on this.

Thanks & More Power!

Kudos0

Re: Safety Minder Stopped Displaying Any Activities Under the Social and Search Categories

Hi AkoSiTruman,

Do you know what Search Engines and Social websites have been used since the first week of March?

You mentioned "SEARCH & WEB categories were also ON."  Please make sure Supervision is On for Social and Search

Please check the browser(s) that your child uses to see if the Norton Safety Minder add-ons is enabled.  You can find it by clicking Tools -> Manage Add-ons in the IE browser if the child uses IE.

Thanks,

Katie

Thanks Katie
Kudos0

Re: Safety Minder Stopped Displaying Any Activities Under the Social and Search Categories

Hi Katie,

Thanks for your prompt reply.

Supervision is ON for Social and Search(sorry for the confusion, it should've been SEARCH & SOCIAL instead of SEARCH & WEB on my previous message).

Search Engines include Google, Yahoo and even those that were being searched in YouTube. It's Facebook for social website. Pls. note that these are all working ok previously, and there were no major software/hardware updates that I can remember doing recently.

I've already checked this and all the Norton related add-ons are enabled. May I know if there is a specific add-on that needs to be installed/enabled for Norton Safety Minder?  I will also be sending you the list of the Norton add-ons that I have in my browser later today, I might be missing something.

Thank you very much Katie & the rest of the Norton team.

Kind Regards,

Kudos0

Re: Safety Minder Stopped Displaying Any Activities Under the Social and Search Categories

AkoSiTruman,

You asked: "May I know if there is a specific add-on that needs to be installed/enabled for Norton Safety Minder?"

The Add-ons is Norton Safety Minder.

Thanks,

Katie

Thanks Katie
Kudos0

Re: Safety Minder Stopped Displaying Any Activities Under the Social and Search Categories

Hi Katie,

Norton Safety Minder add-on is enabled in my web browser.

Is there anything that I might have missed or need to look at ?

Thanks & Regards.

Kudos0

Re: Safety Minder Stopped Displaying Any Activities Under the Social and Search Categories

AkoSiTruman,

Do you have any other security product(s) other than Norton Internet Security or parental control product(s) installed on the PC?

Thanks,

Katie

Thanks Katie
Kudos0

Re: Safety Minder Stopped Displaying Any Activities Under the Social and Search Categories

Hi Katie,

No other security products(aside from Norton Internet Security) and no other parental control products is installed in my computer.

Thanks & Regards,

Kudos0

Re: Safety Minder Stopped Displaying Any Activities Under the Social and Search Categories

After Updating to Mozilla 4 my system no longer is tracking Web activity, any idea on when this will be corrected? Also I noticed for IE 8 and Mozilla 4 you can go to sites that should be blocked. 

Kudos0

Re: Safety Minder Stopped Displaying Any Activities Under the Social and Search Categories

We will be releasing an update that addresses some issues in firefox 4, however the current release of safety minder does support IE 8.

Andrew D. Software Quality Assurance Engineer Symantec Corp.
Kudos0

Re: Safety Minder Stopped Displaying Any Activities Under the Social and Search Categories

Can you be more specific?

What type of site are you going to that you expect to be blocked?

FF 4 failure is only for social networking tracking, IE8 should not have any problem.

Matt

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