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Kudos0

Safety minder turned off

I am having the same problem as some other folks.  When my son turns on the computer, he sees that safety minder is on and then the pawprint disappears.  I get an email saying that Safety Minder has been disabled, but then when I log onto the site I see his activity.  Actually one time I got an email saying it was disabled and the next minute got an email that a blocked site was visited.  Can you please tell me how to straighten this out.  I haven't seen any answers.  It seems people have uninstalled and reinstalled without any luck. 

Also, the time limit is not working at all.  I know he has been on for longer than allowed and the computer does not turn off at curfew time like it is suppose to.

Thanks,

Mary

Replies

Kudos0

Re: Safety minder turned off

I am having the same problem as some other folks.  When my son turns on the computer, he sees that safety minder is on and then the pawprint disappears.  I get an email saying that Safety Minder has been disabled, but then when I log onto the site I see his activity.  Actually one time I got an email saying it was disabled and the next minute got an email that a blocked site was visited.  Can you please tell me how to straighten this out.  I haven't seen any answers.  It seems people have uninstalled and reinstalled without any luck. 

Also, the time limit is not working at all.  I know he has been on for longer than allowed and the computer does not turn off at curfew time like it is suppose to.

Thanks,

Mary

Kudos0

Re: Safety minder turned off

Which Norton or any other security product and version do you run on that machine?

And which Windows/Mac OS (with Service Pack)?

Windows 10 Hungarian, Norton Internet Security v22.9.0.71
Kudos0

Re: Safety minder turned off

It has Norton Internet Security 2010 and Windows 7.  I'm not sure if there are any service packs installed.

Kudos0

Re: Safety minder turned off

Thanks.

Which version of Norton Safety Minder do you have on that machine?

You can check the version number when you right click on the NSM icon by the system clock, and click on the About Safety Minder option.

The latest version available is: 2.0.0.48

If you do not have that version, you can download it from here: https://onlinefamily.norton.com/downloads/client/windows/SafetyMinder.exe

Let us know the results.

Windows 10 Hungarian, Norton Internet Security v22.9.0.71
Kudos0

Re: Safety minder turned off

I do have the latest version of Safety Minder installed.  It apparently does monitor what he's doing, but the iconm is not in the tray, and I get the message that it is turned off.  What else can I do?

Kudos0

Re: Safety minder turned off

You can try to uninstall and then reinstall it again.

Windows 10 Hungarian, Norton Internet Security v22.9.0.71

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