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Safeweb site rating not complete after 6 months !!
Posted: 22-Nov-2018 | 7:58AM •
18 Replies •
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6 months after asking for a safeweb site rating, May 2018, it still has not been completed.
I have been extremely patient - surely someone can action this?
Replies
Re: Safeweb site rating not complete after 6 months !!
Ignore the above - it is much worse !!
https://community.norton.com/en/comment/7840791#comment-7840791
The above thread tells me the green approval was awarded in March but it has vanished.
Re: Safeweb site rating not complete after 6 months !!
The site opens as it should, site certificate shows ok as well. Safe Web has somehow regressed the previous review. Passing this on to the person who has direct contact with Safe Web for action. @floplot
Cheers
Re: Safeweb site rating not complete after 6 months !!
Thank you for your reply.
I look forward to a speedy resolution
Re: Safeweb site rating not complete after 6 months !!
Hello scotcrystal
I don't know what happened to the previous Green OK that was posted in your last post. I will have Safe Web have a look at this thread to see what happened. Is it possible that the site had become malicious and it's in the middle of being re-evaluated? That might be a reason for the Green OK to be gone. I will try to get to the bottom of this.
Please stay tuned to this thread for a response from the Safe Web Team on Thursday night after midnight EST.
Have a Good Night and
Thanks.
Re: Safeweb site rating not complete after 6 months !!
No, the site has NOT become malicious. Safeweb declares it has not been tested and this is damaging to the website reputation and causes potential customers not to visit.
Re: Safeweb site rating not complete after 6 months !!
Hi scotcrystal
Your site 'platinum-discos.co.uk' has been submitted for analysis and it is currently rated green in safeweb.norton.com.
https://safeweb.norton.com/report/show?url=platinum-discos.co.uk
Cops
Re: Safeweb site rating not complete after 6 months !!
Hello scotcrystal
Your website has been evaluated again and it is now Green OK. Good Luck with it. Sorry for the loss of the original Green OK. I don't know what caused the original Green OK to disappear.
Have a Good Night and
Thanks.
Re: Safeweb site rating not complete after 6 months !!
Hello, I have the same problem. I have been waiting since May. Would like to request safeweb site rating as well, please, for this website: https://www.duranoutdoors.com
Thank you!
Re: Safeweb site rating not complete after 6 months !!
Hello grnberg
Welcome to the Norton Community Forum.
I found your Meta Tag in your website.
Please stay tuned to this thread for a response from the Safe Web Team on Sunday night after midnight EST.
Have a Good Night and
Thanks.
Re: Safeweb site rating not complete after 6 months !!
Hi, thank you for the reply.
Re: Safeweb site rating not complete after 6 months !!
Hi grnberg
Your site 'duranoutdoors.com' has been submitted for analysis and it is currently rated green in safeweb.norton.com.
https://safeweb.norton.com/report/show?url=duranoutdoors.com
Cops
Re: Safeweb site rating not complete after 6 months !!
Hi,
Thank you, but that link is showing our location is "Russian Federation"!!!
We are located in the USA (Colorado Springs, CO). We are using the Shopify platform on the site.
Please change that info to reflect USA, I would really appreciate it.
Re: Safeweb site rating not complete after 6 months !!
Hello
I will ask the Safe Web Team to have the location changed to US.
Have a Good Night and
Thanks.
Re: Safeweb site rating not complete after 6 months !!
Thank you. Looking forward to getting that fixed. :)
Re: Safeweb site rating not complete after 6 months !!
Hi,
Would it be possible to correct the safeweb location ASAP?
Our business is located in the USA (Colorado Springs, CO), ran by American citizens.
As it stands, I share the sentiment of the original poster regarding the inaccurate information (e.g. the site is located in "Russian Federation") == this is damaging to the website reputation and causes potential customers not to visit.
I've taken the liberty to look up the IP information of the server of our website (duranoutdoors.com) which uses the Shopify platform: IP = 23.227.38.32 (you can look this up using 'tracert duranoutdoors.com' on your command prompt)
Then: https://www.ip-adress.com/ip-address/ipv4/23.227.38.32
ISP/Organization = Shopify
Country = Canada
The duranoutdoors.com safeweb info should be showing USA (our actual location) or Canada (Shopify platform/server location).
Thanks in advance!!!
Re: Safeweb site rating not complete after 6 months !!
Hello
I reminded the Safe Web Team again. I think this might be done by another Team.
Have a Good Night and
Thanks.
Re: Safeweb site rating not complete after 6 months !!
Hello
Here is the response I received from the Safe Web Team. Must be a new person since he sent me the information by PM instead of posting in the threads.
"Hi Flo,
Location modified to US
https://safeweb.norton.com/report/show?url=duranoutdoors.com
Regards
Cops"
Have a Good Night and
Thanks.
Re: Safeweb site rating not complete after 6 months !!
Awesome. Thanks for letting me know. I appreciate your help.
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