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Kudos0

Safeweb site rating not complete after 6 months !!

6 months after asking for a safeweb site rating, May 2018, it still has not been completed.

https://platinum-discos.co.uk

I have been extremely patient - surely someone can action this?

Replies

Kudos0

Re: Safeweb site rating not complete after 6 months !!

Ignore the above - it is much worse !!

https://community.norton.com/en/comment/7840791#comment-7840791

The above thread tells me the green approval was awarded in March but it has vanished.

Kudos0

Re: Safeweb site rating not complete after 6 months !!

 The site opens as it should, site certificate shows ok as well. Safe Web has somehow regressed the previous review. Passing this on to the person who has direct contact with Safe Web for action. @floplot

Cheers

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.194 / NSBU 22.16.2.22 / Norton Core v.270 on Android
Kudos0

Re: Safeweb site rating not complete after 6 months !!

Thank you for your reply.

I look forward to a speedy resolution

Kudos0

Re: Safeweb site rating not complete after 6 months !!

Hello scotcrystal

I don't know what happened to the previous Green OK that was  posted in your last post. I will have Safe Web have a look at this thread to see what happened. Is it possible that the site had become malicious and it's in the middle of being re-evaluated? That might be a reason for the Green OK to be gone. I will try to get to the bottom of this.

Please stay tuned to this thread for a response from the Safe Web Team on Thursday night after midnight EST.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.16.2.22 Core Firmware 270 I E 11
Kudos0

Re: Safeweb site rating not complete after 6 months !!

No, the site has NOT become malicious. Safeweb declares it has not been tested and this is damaging to the website reputation and causes potential customers not to visit. 

Kudos0

Re: Safeweb site rating not complete after 6 months !!

Hi scotcrystal

Your site 'platinum-discos.co.uk' has been submitted for analysis and it is currently rated green in safeweb.norton.com.
https://safeweb.norton.com/report/show?url=platinum-discos.co.uk

Cops

Kudos0

Re: Safeweb site rating not complete after 6 months !!

Hello scotcrystal

Your website has been evaluated again and it is now Green OK. Good Luck with it. Sorry for the loss of the original Green OK. I don't know what caused the original Green OK to disappear.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.16.2.22 Core Firmware 270 I E 11
Kudos0

Re: Safeweb site rating not complete after 6 months !!

Hello, I have the same problem. I have been waiting since May. Would like to request safeweb site rating as well, please, for this website: https://www.duranoutdoors.com

Thank you!

Kudos0

Re: Safeweb site rating not complete after 6 months !!

Hello grnberg

Welcome to the Norton Community Forum.

I found your Meta Tag in your website.

Please stay tuned to this thread for a response from the Safe Web Team on Sunday night after midnight EST.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.16.2.22 Core Firmware 270 I E 11
Kudos0

Re: Safeweb site rating not complete after 6 months !!

Hi, thank you for the reply.

Kudos0

Re: Safeweb site rating not complete after 6 months !!

Hi grnberg

Your site 'duranoutdoors.com' has been submitted for analysis and it is currently rated green in safeweb.norton.com.

https://safeweb.norton.com/report/show?url=duranoutdoors.com

Cops

Kudos0

Re: Safeweb site rating not complete after 6 months !!

Hi,

Thank you, but that link is showing our location is "Russian Federation"!!!

We are located in the USA (Colorado Springs, CO). We are using the Shopify platform on the site.

Please change that info to reflect USA, I would really appreciate it.

Kudos0

Re: Safeweb site rating not complete after 6 months !!

Hello

I will ask the Safe Web Team to have the location changed to US.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.16.2.22 Core Firmware 270 I E 11
Kudos0

Re: Safeweb site rating not complete after 6 months !!

Thank you. Looking forward to getting that fixed. :)

Kudos0

Re: Safeweb site rating not complete after 6 months !!

Hi,

Would it be possible to correct the safeweb location ASAP?

Our business is located in the USA (Colorado Springs, CO), ran by American citizens. 

As it stands, I share the sentiment of the original poster regarding the inaccurate information (e.g. the site is located in "Russian Federation") == this is damaging to the website reputation and causes potential customers not to visit.

I've taken the liberty to look up the IP information of the server of our website (duranoutdoors.com) which uses the Shopify platform: IP = 23.227.38.32 (you can look this up using 'tracert duranoutdoors.com' on your command prompt)

Then: https://www.ip-adress.com/ip-address/ipv4/23.227.38.32
ISP/Organization = Shopify
Country = Canada

The duranoutdoors.com safeweb info should be showing USA (our actual location) or Canada (Shopify platform/server location).

Thanks in advance!!!

Kudos0

Re: Safeweb site rating not complete after 6 months !!

Hello

I reminded the Safe Web Team again. I think this might be done by another Team.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.16.2.22 Core Firmware 270 I E 11