• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

Safeweb Site Rating for Shopify Store- Please Help!

Hi-

We recently opened a shopify store and our customers have been getting alerts from safeweb saying that our site is "not dangerous but they shouldn't enter their financial information there because its new/not verified." Now, while our store is new we do use shopify to process payments which is, I presume, verified (we would get kicked off for any bad behavior). This notice has cost us business, at least one customer decided to purchase somewhere else because this message made her so uncomfortable. I didn't even know this was a thing until they brought it up. 

I just got my site ownership verified by Norton (had some trouble figuring this out initially) and now it needs to be rated but it says it will take 2 weeks. Is there any way to expedite this?? We are a small business and have already taken a hit from having this message come up. Our website is: https://shopbnscience.com and the meta tag is:

<meta name="norton-safeweb-site-verification" content="g3pzic4b8p7xcn0z2-pnnnx8va73pow375pkwb39opgoikp6i3gjo64b1wfflx20dnrbwb7sf0mtqsavmqfqqcjct3hp2dl7g3ttacclovucmeshlo3srtibkfhm3rcj" />

Thank you!!!

Replies

Kudos0

Re: Safeweb Site Rating for Shopify Store- Please Help!


Norton Community is primarily peer support.
We'll need response from Norton Safe Web team.

Safe Web team usually check forum requests/posts daily M-F.

Kudos0

Re: Safeweb Site Rating for Shopify Store- Please Help!

Hello Emma

I will ask the Safe Web Team to re-evaluate your site and to put it on the ScamInsight White List.

Please stay tuned to this thread for a response from the Safe Web Team on Tuesday night after midnight EST

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit 1903 Norton Core Security Plus 22.19.9.63 Core Firmware 288 Android App 2.22 Chrome latest version.
Accepted Solution
Kudos2 Stats

Re: Safeweb Site Rating for Shopify Store- Please Help!

Hi Emma B.

Your site 'shopbnscience.com' had been submitted for analysis and is currently rated green in safeweb.norton.com.

https://safeweb.norton.com/report/show?url=shopbnscience.com

Cops

Kudos1 Stats

Re: Safeweb Site Rating for Shopify Store- Please Help!

Hello Enna

Good Luck with your website. Could you please mark your thread as being solved?. You can do that by picking out the post that solved the issue. Then click on Mark As Solution located on the bottom of the thread.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit 1903 Norton Core Security Plus 22.19.9.63 Core Firmware 288 Android App 2.22 Chrome latest version.
Kudos0

Re: Safeweb Site Rating for Shopify Store- Please Help!

Thank you so much! Sorry I didn't get notified for some reason! I really appreciate all your help! 

Kudos0

Re: Safeweb Site Rating for Shopify Store- Please Help!

Hello Emma

You are very welcome.

Have a Good Night and Happy Holidays and

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit 1903 Norton Core Security Plus 22.19.9.63 Core Firmware 288 Android App 2.22 Chrome latest version.