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Kudos0

Safty Minder can not connect to server to authenticate.

I get the following message on my Vista Ultimate when Safety Minder tries to contact the norton server:

"Contact with the OnlineFamily.Norton server has failed.  Make sure you are connected to the Internet and try again."

I have norton 360 v.2.0 installed, and am behind a proxy that requires authentication.  The norton 360 does not have a problem getting and installing updates.

I am able to ping the o2comm.norton.com server, but I don't think the telnet command is on my vista ultimate.

What can I do to get Safety Minder working?

jim

Replies

Kudos0

Re: Safty Minder can not connect to server to authenticate.

I activated the telnet command in my Vista ultimate 64-bit then did the telnet command:

>telnet o2comm.norton.com 443
Connecting To o2comm.norton.com...Could not open connection to the host, on port
 443: Connect failed

Since the rest of Norton 360 does not have difficulty getting through my proxy, is there a way to adjust the settings on Safety Minder so that it can function smoothly like the rest of 360?

jim

Kudos0

Re: Safty Minder can not connect to server to authenticate.

Hi Jim,  

Please see if adding following entries as exceptions under your proxy settings helps:

onlinefamily.norton.com

o2comm.norton.com

And if you are using any Firewall or Access Protection product, please check the issue again after adding following process in its exception list:

C:\Program Files (x86)\Norton Online\Engine\1.0.3.22\ccSvcHst.exe

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