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Not at all sure this is the correct place to ask this question. I recently received an email from what was supposed to be Symantec Renewals offering what I deemed were very good deals for renewal. I tried to access but received a message that their chat was not available. This made me a little uneasy so I tried to contact Support. Support told me after copying and pasting the message that it was not from Norton. They were supposed to send me an email where I could forward the original message but I haven't received. Is this a bogus offer for renewal? It was supposed to be added months for various renewals. Would appreciate an answer.