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Kudos0

Samsung J7 Factory Reset Function Renders Norton Family Usless

I have discovered that utilizing the Factory Reset on the Samsung J7 will remove Norton Family and no notification email is sent to my inbox.  

Am I missing something here?  Has anyone else run into this issue or figured out a way to solve it?

Thank you in advance.

Replies

Kudos0

Re: Samsung J7 Factory Reset Function Renders Norton Family Usless

Hi @stop_her,

Welcome to the Norton Community! 

I have discovered that utilizing the Factory Reset on the Samsung J7 will remove Norton Family and no notification email is sent to my inbox.

This is by design. Due to some technical constraints there will be no email notifications sent to the parent when the phone is reset. 

However, An alert ("The device has not reported any activity for last five days") will be raised in the Norton Family web portal after 5 days.

Mohanakrishnan G | Norton Forums Administrator | Symantec Corporation

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