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Kudos0

Says booting into safe mode

I keep getting emails saying my son has booted into safe mode and that OnlineFamily is not protecting. However, he is not booting into safemode at all, and OnlineFamily seems to be working ok on his computer otherwise. We even just did an upgrade today to Norton 360 4.0 and uninstalled and reinstalled the parental controls - same problem still exists.

Any suggestions?

His laptop runs Windows XP Media Center

Replies

Kudos0

Re: Says booting into safe mode

I keep getting emails saying my son has booted into safe mode and that OnlineFamily is not protecting. However, he is not booting into safemode at all, and OnlineFamily seems to be working ok on his computer otherwise. We even just did an upgrade today to Norton 360 4.0 and uninstalled and reinstalled the parental controls - same problem still exists.

Any suggestions?

His laptop runs Windows XP Media Center

Kudos0

Re: Says booting into safe mode

Hi RobynsWorld,

1. What security product(s) and versions did you have on the PC before upgrading to Norton 360?

2. I assume you have the latest Norton Safety Minder installed (The latest version is 1.2.1.7 and you can determine this by right clicking on the Norton Safety Minder icon in the System tray and selecting About Norton Safety Minder)

3. Could you send us a screen shot of the System Properties by going to Start/My Computer (Right click on it)/Properties

Thanks,

Katie

Thanks Katie
Kudos0

Re: Says booting into safe mode

1. Norton 360 3.6 (I believe) when this started a few days ago. We did our free upgrade to Norton 360 4.0 yesterday and the problem continued. There are no other active security programs always running.


2. Version 1.2.1.7

3. Image is below


My son also told me today that the icon with the paw is not always there these days. The regular Norton 360 always is. However, even when the icon is not there, it is still blocking things.

Kudos0

Re: Says booting into safe mode

Hi RobynsWorld,

I would be more than happy to setup a remote desktop access and work together with you on this.  You're welcome to send me a private message or an email for details.  You can find my email address at http://community.norton.com/norton/profile?user.id=15038

 

Thanks,

Katie

 

Thanks Katie

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