Solved.
Kudos0

Scam billing?

I received an unsolicited email from "billing" (exposed email address is "officialnortonteam@cogeco.ca") telling me that they provide service through a link with Norton and that they billed my credit card for $299.  Has anyone gotten anything like this.  My guess is that this alleged vendor doesn't have my credit card number.  Nothing in Norton support seems to address this issue.  Even though I can dispute a charge like this (if it does show up on a credit card bill), I'd like to keep from getting such emails.

Labels: Email Scan
Accepted Solution
Kudos0

Re: Scam billing?

Verify that an email you receive from Norton is legitimate
https://support.norton.com/sp/en/us/home/current/solutions/v71088498

Scams Involving Fraudulent Use of NortonLifeLock Branding
https://www.nortonlifelock.com/blogs/feature-stories/fraudulent-use-nortonlifelock-brand(link is external)

Learn more about technical support scams and steps to avoid them
https://support.norton.com/sp/en/us/home/current/solutions/v105274822

What Is a Tech Support Scam?
https://www.nortonlifelock.com/about/legal/anti-piracy/tech-support-scams(link is external)

How to recognize and avoid tech support scams
https://us.norton.com/internetsecurity-online-scams-how-to-recognize-and-avoid-tech-support-scams.html

Remove Fake pop-up or tech support scam messages that warn the computer is infected
https://support.norton.com/sp/en/us/threat-removal-solutions/current/solutions/v122764455


  • Never click on links or download attachments from unknown sources.  
  • Hover your mouse over the links contained in emails to check if they are legitimate– don’t click unless you are sure they are safe.  
  • Question the validity of any email that asks you to submit personal or financial information.  

Norton LifeLock Phishing Scam Installs Remote Access Trojan
https://www.bleepingcomputer.com/news/security/norton-lifelock-phishing-scam-installs-remote-access-trojan/(link is external) 

What to do if you fall for an email scam
https://us.norton.com/internetsecurity-online-scams-what-to-do-when-you-fall-for-an-email-scam.html


Avoiding and Reporting Scams
https://www.consumer.ftc.gov/features/scam-alerts

Replies

Kudos0

Re: Scam billing?

How to Report Phishing
If you got a phishing email or text message, report it. The information you give can help fight the scammers.

Step 1. If you got a phishing email, forward it to the Anti-Phishing Working Group at reportphishing(@)apwg.org. If you got a phishing text message, forward it to SPAM (7726).

Step 2. Report the phishing attack to the FTC at ftc.gov/complaint.

How to Recognize and Avoid Phishing Scams
https://www.consumer.ftc.gov/articles/how-recognize-and-avoid-phishing-scams(link is external) 

Kudos0

Re: Scam billing?

And Norton is aware of these types of emails, but there is nothing they can do to stop them.

Kudos0

Re: Scam billing?

My brother-in-law got this email too.  Only his was for $499.  After calming him down, I told him that it was a scam.  

Accepted Solution
Kudos0

Re: Scam billing?

Verify that an email you receive from Norton is legitimate
https://support.norton.com/sp/en/us/home/current/solutions/v71088498

Scams Involving Fraudulent Use of NortonLifeLock Branding
https://www.nortonlifelock.com/blogs/feature-stories/fraudulent-use-nortonlifelock-brand(link is external)

Learn more about technical support scams and steps to avoid them
https://support.norton.com/sp/en/us/home/current/solutions/v105274822

What Is a Tech Support Scam?
https://www.nortonlifelock.com/about/legal/anti-piracy/tech-support-scams(link is external)

How to recognize and avoid tech support scams
https://us.norton.com/internetsecurity-online-scams-how-to-recognize-and-avoid-tech-support-scams.html

Remove Fake pop-up or tech support scam messages that warn the computer is infected
https://support.norton.com/sp/en/us/threat-removal-solutions/current/solutions/v122764455


  • Never click on links or download attachments from unknown sources.  
  • Hover your mouse over the links contained in emails to check if they are legitimate– don’t click unless you are sure they are safe.  
  • Question the validity of any email that asks you to submit personal or financial information.  

Norton LifeLock Phishing Scam Installs Remote Access Trojan
https://www.bleepingcomputer.com/news/security/norton-lifelock-phishing-scam-installs-remote-access-trojan/(link is external) 

What to do if you fall for an email scam
https://us.norton.com/internetsecurity-online-scams-what-to-do-when-you-fall-for-an-email-scam.html


Avoiding and Reporting Scams
https://www.consumer.ftc.gov/features/scam-alerts

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