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Kudos0

Scam Insight page gives blank page when [continue to site] button clicked

Norton Security flagged a site I need to go on to sign into one of my suppliers.  The flag is for "new" and "few users"  yep, I knew that! 

No known threats were found on this site, but...

"It asks for personal information and is not well established with the Norton Community. Use caution about entering any of your information on this site."

Yep, I already knew that, too....    But I need to sign on to access product information.   So I click on [Continue to site]   and get redirected to a blank page.    No indication that need to allow popups or cookies on the page and the indication is that the page is fully loaded.   Using desktop, Win 10 Pro with Chrome browser.  Any ideas of settings that I may need to adjust for this?

Replies

Accepted Solution
Kudos0

Re: Scam Insight page gives blank page when [continue to site] button clicked

Try with a different browser. 

If that works OK, try clearing your Chrome browser cache.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Scam Insight page gives blank page when [continue to site] button clicked

Thanks for marking a solution.

Can you elaborate which suggestion helped?

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Scam Insight page gives blank page when [continue to site] button clicked

Pretty sure clearing the cache is what did it. I had already tried it in Edge on the same computer and in Chrome on another computer, page loaded OK there, but neither of those browsers has NIS activated. I had gone so far as to reinstall Chrome for another issue before seeing your solution. Checked the page again and it still wasn't working before I cleared the cache.

Kudos0

Re: Scam Insight page gives blank page when [continue to site] button clicked

Thanks for the added info.

Things happen. Export/Backup your Identity Safe data.

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