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Kudos1 Stats

Scam Insight: Personal Information Risk

I submitted my site "AbVideo1.com" for rating. Ownership has been verified and I added the text to my master ASP file in the head. I wasn't sure if it is supposed to be there or in my default.asp file. If this is the correct place for it, then I was wondering if I am missing something else or it just takes awhile for it to be rated so I can get rid of the "Scam Insight: Personal Information Risk" warning? Thanks.

File Attachment: 

Replies

Kudos0

Re: Scam Insight: Personal Information Risk

Scam Insight mostly works on heuristic based detection [on the fly detection with no database], it is implemented on Norton toolbar.

It make use of inputs like
1. Does it ask for personal information like credit card, SSN, login information,
2. How new this site is,
3. How many users visited it till now,
4. Suspicious whois info
5. Does it have any suspicious scam keywords

Since Scam Insight works in client side and it is on the fly detection, on fairly new sites, it may happen that site is rated as Untested in SafeWeb.  Some users see it and others don't.
This issues might be because some users/system/browser might have disable Norton toolbar or Scam Insight might have difficulty in collecting above mentioned details.

Note: Usually, as websites get more users...then Scam Insight starts trusting the site and reclassifies it as safe.

Kudos0

Re: Scam Insight: Personal Information Risk

Hello AbVideo1

Welcome to the Norton Community Forum

I just checked out your site. I didn't get any scam insight warning. The site does show it's untested now. I will submit it to Safe Web Team. The Meta Tag is placed fine.

Please stay tuned to this Thread for a response from the Safe Web Team on Tuesday night after midnight EST.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Scam Insight: Personal Information Risk

Thanks for the quick response. For the most part everything does work without getting the scam insight warning, but it is when you make a selection from the home page for a free estimate that the warning comes up. I am sure it is because, I ask for some personal information so I can get in touch with the person asking for an estimate, but it is an https site with an ssl certificate. The other thing that happens, is when you get the scam insight warning and click on continue to the site, it just comes up with a blank screen. How can I fix that, so if someone gets that and does want an estimate for my drone services to sell their house and they click on "continue to the site", it will actually give them the form to submit? Thanks again for your help.

Kudos0

Re: Scam Insight: Personal Information Risk

Hello AbVideo1

I will notify the Safe Web Team about your questions. I will remind them about your thread since I see that they haven't come yet to this thread. Please stay tuned to this thread for a response from the Safe Web Team on Thursday night after midnight EST.

Have a Good Night  and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Scam Insight: Personal Information Risk

Hi AbVideo1

Your site 'abvideo1.com' has been submitted for analysis and it is currently rated green in safeweb.norton.com.

https://safeweb.norton.com/report/show?url=abvideo1.com

Cops

Kudos0

Re: Scam Insight: Personal Information Risk

Hi, I just saw another forum where manic_drone had the same problems that I am having with Scam Insight. It said his website was white listed in Scam Insight to fix it. How do I go about getting my site "https://www.AbVideo1.com" white listed in Scam Insight? Thanks.

Kudos0

Re: Scam Insight: Personal Information Risk

Hello AbVideo1

I do have a link for white-listing.

Please use this link for whitelisting.

https://submit.symantec.com/whitelist/isv/

Having your site getting the Safe Web listing hasn't helped? You should be getting a green listing now in Safe Web. Scam Insight is part of Safe Web.

https://support.norton.com/sp/en/us/norton-security-with-backup/22.11.2.7/solutions/v76931890_ns_retail_en_us         

Please see the above KB.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Scam Insight: Personal Information Risk

floplot:

Hello AbVideo1
I do have a link for white-listing.
Please use this link for whitelisting.
https://submit.symantec.com/whitelist/isv/

Symantec no longer offers software vendors a proactive whitelisting partnership.
If your software is currently detected by Symantec and you wish to report a false positive, please use below option.
https://submit.symantec.com/false_positive/

Kudos0

Re: Scam Insight: Personal Information Risk

Hello bjm

It looks like my first post to you has disappeared. Thanks for the info about the White-listing link. I have removed that from my Macros. I don't get the up to date information any more.. I can't find out about changes until I post something which is incorrect now. Limiting of PM's makes me unable to keep up that way because I need to save them for my Safe Webs

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Scam Insight: Personal Information Risk

Is anyone looking into this? It has been over a week now and I still get the scam insight when selecting the form for a free estimate. Also, when selecting to "Continue" to the site from the Scam Insight screen, all I get is a blank page. If the Scam Insight can not be removed till enough people visit, can you please at least fix it so they can continue to the form to submit information for a free estimate if they choose to. Please see attachment. Thank you.

File Attachment: 
Kudos0

Re: Scam Insight: Personal Information Risk

Hello

I will bring this up to the Safe Web Team. I just tried your site. I got the scam warning where you said. I then tried Continue and I got your request Form for the estimate.

Please stay tuned to this thread for a response from the Safe Web Team on Monday night after midnight EST.

Have a Nice Day and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Accepted Solution
Kudos0

Re: Scam Insight: Personal Information Risk

Hi AbVideo1

We have whitelisted your site 'abvideo1.com' in Scam Insight.

Cops

Kudos0

Re: Scam Insight: Personal Information Risk

Thank you very much. It is working now.

Kudos0

Re: Scam Insight: Personal Information Risk

Hello AbVideo1

I'm glad that every thing is working ok now. It looks like whitelisting can only happen when an Employee does it directly. We can't suggest the link any more. Good Luck with your company.

Have a Nice Day and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.

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