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Is this a scam or a way to backdoor / keylog my device ?
Hello, I have a complicated situation going on regarding my purchase of a norton product from a well known website that sells CD keys for video games and softwares , explaining the whole situation is a bit compliated but please bare with me. Also the screenshots I included in this thread are redacted but I will provide the non redacted ones if necessary )
I purchased Norton security / Norton Internet security ( I dont know the difference , this is one of my questions ) 1 year cd key ( that is for 5 devices ) from the said website .
First of all when I used the cd key on my " Norton internet secrity " , the program that I've been using for a few years now , the key got activated but norton's login page came up ; here is the weird part , there was someone elses email in the email slot and not the email I've been using ( there was no password ) ; view this screenshot : http://prnt.sc/cj25b1 possibly the reseller's email ? or ... ?
Can the seller of the cd key backdoor or keylog my device through norton ?
There are no unknown devices with active seats on my account
Since this product was for 5 devices I clicked on " show me how " on the add a device page on the program view this screenshot : http://prnt.sc/cj25wo but this page popped up : http://prnt.sc/cj25k0 .
I claimed my problem with the website's staff and I had to explain my problem to the seller . he told me that I purchased " Norton Security" , and not "Norton™ Internet Security" , ( the CD key is already active on my main PC that has "norton internet security" installed )
He provided me this link to download the trial version of " Norton security " and then activate the software :
I downloaded the trial version of " Norton Security " , logged in my main norton account but it was still on a 30 day trial version , so I reused the cd key I purchased and the status is now active also on my second device.
On the services web page page on my account I have :
My second device has an active used seat under " norton security deluxe " but under it it says trial ? I don't understand since on my second device I have " norton security " installed and the subscription status is "active" , it doesn't say trial ( like before I used the CD key ) but it doesn't show the days remaining like it used to ( same case for my main device , I can only see " active " next to subscription status.
Next to " Norton security deluxe " there is " Norton internet security " , my main PC has a seat used there but the subcrition status is EXPIRED ?! ( meanwhile on my main pc norton works fine )
And finally next to " Norton internet security " there is " norton security " that is also expired but there is an active seat ( green ) with my main pc's name next to it.
I'm very confused by this whole situation , could someone please answer my questions and clarify things ? most importantly are my 2 devices currently in danger of getting back doored or keylogged ?
Thank you in advance . I apologise if I made any spelling errors . I will provide any addtional information if necessary.