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Kudos0

Scammed

I bought Norton Security Deluxe (5 devices)and installed it on my main computer with no problem.  When I went to save to my kindle etc it said error and to call the norton # listed on page.  I called the number and was told they would call me back in 2 minutes.  He (Shawn) called from 385-269-0873.  I told him my problem and he said let him take over my computer and he can fix.  He promptly told me and showed me that there were 35 foreign IP addresses all from Iraq!  also a Porno site and it looked like they started in July.   I kept asking how much is this gonna cost to fix...he said just listen and gave me a whole speal of bs  He also said they were 791 no ports, which I am not sure what that means. The company name was SUPREMO with a bill of $499!!! I told him no way was I paying them ( he had said a few hundred $'s)  I was able to print a copy of the "invoice"  for proof.  What do I do now???I still can't download to my other kindles, gigaset etc.    PLEASE PLEASE HELP!!

Replies

Kudos2 Stats

Re: Scammed

The Kindle is limited to where you can download apps to the Kindle App Store, so check there for Norton, if no go then check out 1mobile market, it has all the apps from Google’s App Store & you can download Norton from there. I used the site on my Kindle. www.mobile.1mobile.com
Virginia/Twilight Princess. Windows 10 Pro 64bit, iPhone X, iPad Pro 9.7".
Kudos0

Re: Scammed

Hello. That is a definite scam and the company is a scam setup in California. I have a customer who fell for this same scenario several months ago which became a nightmare for her to correct. Might I ask. Where did you purchase your Norton product? Download from an internet site? If so please tell us what the site was so we can check it for validity. If you believe you purchased from an untrusted source please do the following.  Remove and reinstall your product using this tool. https://support.norton.com/sp/en/us/home/current/solutions/v60392881_EndUserProfile_en_us

You can download your version of Norton using this link: https://us.norton.com/norton-security-downloads-trial 

If your product key doesn't activate you more than likely have an illegitimate product. Please contact support : http://norton.com/chat

Cheers

 

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00
Kudos0

Re: Scammed

You didn't supply them with a credit card number did you?  The problem is that when they had access to your computer, there is no way to know what they may have done.  They could have installed malware.

https://askleo.com/i_got_a_call_from_microsoft_and_allowed_them_access_t...

Kudos0

Re: Scammed

No I didn't.  I still can't make use of securing 4 of 5 devices.  Does Norton stop Malware?

Kudos0

Re: Scammed

It was ordered from Target.

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