After doing a full system scan, it says I did a quick scan
Is it possible a quick scan automatically ran while you were doing the Full System Scan?
If you open Norton and on the Security tab > click History > then at the top it says Recent History. Click that and change the drop-down to show Scan Results. Does it show the Full System Scan.
Which Norton product?
Which version? Help > About.
Which Operating System?
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