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Kudos0

Scan never stops

Once a scheduled scan of my HD starts it never stops unless I hit cancel. It will still be counting up from 7 million files scanned of 1 million files etc.

Imac i7

10.6.7

Scan of internal startup disk

Replies

Kudos0

Re: Scan never stops

Once a scheduled scan of my HD starts it never stops unless I hit cancel. It will still be counting up from 7 million files scanned of 1 million files etc.

Imac i7

10.6.7

Scan of internal startup disk

Kudos0

Re: Scan never stops

It's hard to say what might be happening.

If you can follow the instructions at this link:

http://www.symantec.com/business/support/index?page=content&id=TECH134761



and attach the SymantecInfo.txt file here, it may shed some light.

Kudos0

Re: Scan never stops

Lee,

I'm having the same problem.  I ran program you suggested.  To where should I send the info file?

Kudos0

Re: Scan never stops

If you can, attach the txt file here, or if it's too large I can send you an email address via private message.

Kudos0

Re: Scan never stops

Lee,

The file is too large.  Can you please send me an e-mail address?

GBP

Kudos0

Re: Scan never stops

This is happening to me too ... the reason I use a Mac is not to deal with code so t he suggestion is not good for me.

Has anyone worked out what is happening and how to stop it?

Kudos0

Re: Scan never stops

Me too ... but the technical response is not my cup of tea: any ideas from the first question?

Kudos0

Re: Scan never stops

A couple users who have seen this were scanning volumes containing TimeMachine volumes.  We will try to address that as soon as we can, but as you may have guessed, the imminent release of 10.7 has most of our attention in the short run.  If you are scanning a TM volume, the workaround for now is to not do that, but know that if any infected file were to be restored from there, it would be detected by Automatic Protection.

FWIW, the main reason we ask people to run the GatherSymantecInfo tool is to look for things like crashes or unusual configurations that may indicate a conflict.  If you'd rather not run it, that's no problem.  But it is pretty simple to use, you don't need to understand what it does.  Just download and run it, and send the file it creates.  If you didn't want to post the file here, I can give you an email address.

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