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Kudos0

Scan stalled for hours on "Checking for: SecurityRisk.ProxyDNS"

I have been having this problem for around a month and I really confused how to deal with it...

As the title suggest, whenever I scan my computer using my Norton Internet security, for some reason the scan will be stalled on "Checking for: SecurityRisk.ProxyDNS". The time it will take to finish scanning my computer become longer because of this.

Quick Scan, as far as I see could take from 1 up to 3 and half hour to finish, and most of the time spent on "Checking for: SecurityRisk.ProxyDNS"

Its the same whether I use quick scan or full scan it will stuck on "Checking for: SecurityRisk.ProxyDNS" for 1/2/3 hours before the scan proceed.

Today I decided to try uninstalling and reinstalling my Norton Internet security using Norton remove and reinstall tool to see whether it fixed the problem or not.

well I haven't actually see how long it took to finish my current quick scan, but as I create this thread, my norton already spend  more than 20min on "Checking for: SecurityRisk.ProxyDNS". EDIT: yep the problem still there

Before this I tried to have Norton support fix it and at one time they succeeded by clearing my dns cache among other stuffs, but the problem returned and it doesn't seemed that the method work anymore.

I highly doubt my computer is infected by malware or virus, mainly because in addition to norton I also use Malwarebyte and scan my computer once every two or three weeks and I never detected anything from that.

also because I just finished reinstalling my norton, I also doubt that my norton program is the one that is problematic.

I regularly use VPN that use PPTP method of connecting, so I wonder whether this might has anything to do with the problem?

in any case, I simply wonder whether there is other people who faced similar problem and managed to find a fix to it, as my live chat session with Norton support didn't helped much and I think its quite uncommon problem.

Thank you

Replies

Kudos0

Re: Scan stalled for hours on "Checking for: SecurityRisk.ProxyDNS"

Kudos0

Re: Scan stalled for hours on "Checking for: SecurityRisk.ProxyDNS"

as a test, please turn Off Compressed File Scan (+Apply) under Scans and Risks

Kudos0

Re: Scan stalled for hours on "Checking for: SecurityRisk.ProxyDNS"

hmm, doesn't seemed to change anything...

I really prefer not to do this by trial and error, every time I press quick scan button I will need to wait for hours before it finished,

trying to stop it normally don't seem to work, I am guessing Norton will stop it when its done with "Checking for: SecurityRisk.ProxyDNS" but that's hours away

the only way to stop the scan at that time is by closing norton manually using task manager or restarting the computer, but I am afraid that it will cause damage to my application...

will it?

Accepted Solution
Kudos1 Stats

Re: Scan stalled for hours on "Checking for: SecurityRisk.ProxyDNS"

Hi, Dainsleaf. SecurityRisk.ProxyDns is a detection for suspicious DNS IPs.

I see you are using a VPN. Youu could try using the Norton DNS servers, and see if that fixes the problem.

Here's the link with the numbers.   https://dns.norton.com/configurePC.html

Choose the policy that best suits your needs.

Windows 10 Home X 64
Kudos0

Re: Scan stalled for hours on "Checking for: SecurityRisk.ProxyDNS"

hi, thanks for your reply
I am planning to try this method, but I have some question that I would like to ask since I am not that familiar with dns related stuff
1. will changing dns fix the problem assuming I scanned my computer without internet connection?
2. will changing dns affect my internet speed?
3. will it affect my vpn?
4. do I have to change the dns for my vpn too?, I am not sure its possible and even if it is am afraid that it could mess my vpn
5. is there anything else I need to do after changing my dns? for example clearing dns cache etc?

thank you

Kudos0

Re: Scan stalled for hours on "Checking for: SecurityRisk.ProxyDNS"

Hi, Dainsleaf. All the info you will need is included in the Norton DNS page. As far as speed is concerned, I use it and have not experienced any slowdowns.

You can get Norton to work with the VPN but as I don't use one, I'm not sure whether you need to make any adjustments to your VPN settings. This quote is from an earlier VPN query.

Very common cause for VPN connectivity issues can be traced to software firewall products. These instructions will permit your software firewall to connect to a VPN server. Adding an exception to Norton Anti-Virus with Internet Security can be achieved by following this procedure.

(1) Begin by opening the Norton program window by double clicking on the icon in your system tray
--- (in the lower right of your screen near your clock).
(2) Next, you will need to click on Options and then Norton Internet Security
(3) Click on Personal Firewall and Trust Control and then click on the Trusted tab. Click the Add button.
(4) Add the IP address for the VPN server. Next, Click the Ok button
(5) Lastly, click the OK button to apply the settings.
(6) After closing the Security Center, you should now be able to connect to the VPN.

Othrers may chime in with more advice, re VPN usage.

Windows 10 Home X 64
Kudos0

Re: Scan stalled for hours on "Checking for: SecurityRisk.ProxyDNS"

I will try testing changing dns later as I am currently a bit busy

that said I wonder Is DNS store data in computer in addition to dns cache?

the thing about this problem is that it stalls during "Checking for: SecurityRisk.ProxyDNS" even when I turned my internet and network connection off

If its really a detection for suspicious DNS IPs, I am guessing that there might be some data stored by dns in computer that's norton check during "Checking for: SecurityRisk.ProxyDNS" process...

I didn't get any detection or problem from SecurityRisk.ProxyDNS itself, but the fact that it took hours to finish the process might hint that there is problem with the file that norton check...

please someone, I need info on this I am getting desperate here

Kudos0

Re: Scan stalled for hours on "Checking for: SecurityRisk.ProxyDNS"

Hi @Dainsleaf

I have sent you a PM. Check the Inbox button at the top of the forum pages.

Have you tried doing a full system scan with Norton in Safe Mode with Networking?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Scan stalled for hours on "Checking for: SecurityRisk.ProxyDNS"

@peterweb

Thanks for your PM, I think I understand,

I haven't tried the full scan in safe mode yet but I will try it sometime this week as I am quite busy and my last full scan (not in safe mode) end up taking around 5 hours to finish (around three hours stuck on "Checking for: SecurityRisk.ProxyDNS")

That said, I really hope there is some clear explanation on "Checking for: SecurityRisk.ProxyDNS" process as trying to fix it by trial and error really took time.

Kudos0

Re: Scan stalled for hours on "Checking for: SecurityRisk.ProxyDNS"

Dainsleaf, pardon my comment.

Have you tried scan without VPN connection.  When you break VPN connection you're back to what ever DNS resolver is setup e.g., your ISP.   Are you having an issue otherwise with your VPN client.  
Try Offline scan.   Norton will warn, see what happens. 
If your wireless.  Try scan wired w/wo VPN client. 
 

Kudos0

Re: Scan stalled for hours on "Checking for: SecurityRisk.ProxyDNS"

@bjm

yes, I already tried to scan offline, in fact most of the time, I scanned my computer without internet connection and yes the problem still there, this is why I suspect that changing DNS server won't solve my problem, though I haven't tried it yet

also tried scanning online without VPN connection same problem,

Kudos0

Re: Scan stalled for hours on "Checking for: SecurityRisk.ProxyDNS"

Dainsleaf,
well that's why I asked Permalink
stuck scan suggests (to me) corrupt file structure
and ubiquitous turn Fast Startup Off

Kudos1 Stats

Re: Scan stalled for hours on "Checking for: SecurityRisk.ProxyDNS"

Following up on bjm_'s suggestion of corrupt file system, you might want to check your hard drive and system files.

To check your hard disk, click on the Windows Start button. In the search box type CMD. Right click on cmd.exe and click on run as administrator. In the command prompt type "chkdsk c: /r"  without the quotes. A message will come up asking if you want to check the disk on the next restart. Answer 'Y'. Reboot and the check disk will run before Windows starts up. This check will check the file system as well as the physical disk surface. This scan can take a long time, depending on the size of your hard drive.
 

To check system files, click on Start and type CMD in the search box. Right click on cmd.exe and click on Run as Administrator. Type 'sfc /scannow' without the quotes. This will check your Windows installation and try to correct any errors it finds.
 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Scan stalled for hours on "Checking for: SecurityRisk.ProxyDNS"

I will try to check the disk today or tomorrow, assuming there is indeed error will the command listed above correct them?

I am not good with this stuff and I little bit worried that I might accidentally hurt my system because of that

Kudos0

Re: Scan stalled for hours on "Checking for: SecurityRisk.ProxyDNS"

The above commands are native Windows maintenance commands. They will fix what they find.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Scan stalled for hours on "Checking for: SecurityRisk.ProxyDNS"

I will try to do it as soon as I have time, This week I am quite busy and this kind of process is not something that I can do freely unless I have a lot of time. I will post the result as soon as I got them.

Let's hope this will fix the issue

Kudos0

Re: Scan stalled for hours on "Checking for: SecurityRisk.ProxyDNS"

Hi, Dainsleaf. If time is an issue, I'd suggest trying peterweb's advice to run the sfc /scannow command first, as that is relatively quick and when done as an administrator will give you a result, which will hopefully say that all is well.

Hopefully, it will say this------   Windows Resource Protection did not find any integrity violations.  Here is some info.

https://support.microsoft.com/en-us/kb/929833

Windows 10 Home X 64
Kudos0

Re: Scan stalled for hours on "Checking for: SecurityRisk.ProxyDNS"

I did chkdsk and after restart it immediately gave me message Volume clean or something like that before starting the windows normally
is it even checked my disk???

sfc /scannow showed that it found corrupt file but unable to fix some of them


I copied CBS.log manually from windows folder, using find function on notepad I found that the problematic file seemed to be IMTCCAC.dll, it said something along line of:

Cannot repair member file [l:22{11}]"IMTCCAC.dll" of Microsoft-Windows-IME-Traditional-Chinese-IMEPadApplet, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing

even though the said file is corrupted and cannot be repaired I kind of doubt that "traditional chinese" stuff is somewhat related to this problem.

as I wrote this reply, I already activate quickscan to see whether it already fixed or not, seeing that it still stuck on "Checking for: SecurityRisk.ProxyDNS" after 15 min, I don't think that its fixed yet EDIT: I got annoyed after an hour and tried to stop the scan, when it failed to stop I restarted my computer

Kudos0

Re: Scan stalled for hours on "Checking for: SecurityRisk.ProxyDNS"

Ok, I have two suggestions. Try a scan with an online provider such as Trend Micro Housecall, and see if they complete without issue. http://housecall.trendmicro.com/au/

If so, then it might be worth trying a Norton Reinstall, to see if that helps by giving you a fresh copy. http://www.norton.com/nrnr

Run the tool and read the Before you begin note, and then after the reinstall run Live Update manually until no more are found, then reboot. Let us know how you go.  We can address the corrupt file issue if required later.

Windows 10 Home X 64
Kudos0

Re: Scan stalled for hours on "Checking for: SecurityRisk.ProxyDNS"

as I said in my first post I already remove and reinstalled my norton prior to this, as for Trend Micro Housecall I will try it when nothing else work but as I said before I already scanned my computer with malwarebyte and norton and found nothing so I really doubt the problem is malware/virus related

Kudos0

Re: Scan stalled for hours on "Checking for: SecurityRisk.ProxyDNS"

Well, if the NRRT didn't help you could also try the Norton Removal Tool which gives a more thorough removal, and then go to your Norton Account and download a fresh preactivated copy from there.  https://www.norton.com/nrt

https://manage.norton.com/  We need to confirm it IS Norton causing this problem.

Windows 10 Home X 64
Kudos0

Re: Scan stalled for hours on "Checking for: SecurityRisk.ProxyDNS"

I will do it sometime this week assuming no other solution available,

in addition to the fact that it took time, I really feel uncomfortable completely removing antivirus from my computer....

and I already did remove and reinstall before this so I will see whether there is better choice before redoing it again with removal tool

Kudos0

Re: Scan stalled for hours on "Checking for: SecurityRisk.ProxyDNS"

My guess is that it is extremely likely related to the corrupt file.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Scan stalled for hours on "Checking for: SecurityRisk.ProxyDNS"

Krusty13:

My guess is that it is extremely likely related to the corrupt file.

Me too !

Windows 10 Home X 64
Kudos0

Re: Scan stalled for hours on "Checking for: SecurityRisk.ProxyDNS"

can anyone help me on that?

https://support.microsoft.com/en-us/kb/929833

that link gave hint how to fix corrupted file, but I am currently living in china and most of my acquaintance uses mac so I can't ask their help

worse currently my dvd reader is broken and unusable so even with win7 cd I can't get copy of said file

Kudos0

Re: Scan stalled for hours on "Checking for: SecurityRisk.ProxyDNS"

This might be worth a try before even considering a Windows repair or reset. I provide the link with no guarantees, but it has worked for others.    http://www.ghacks.net/2015/11/06/sfcfix-comes-to-the-rescue-when-sfc-sca...

Windows 10 Home X 64
Kudos0

Re: Scan stalled for hours on "Checking for: SecurityRisk.ProxyDNS"

I am not sure whether windows repair or reset is needed, based on my quick search as long as I have the .dll file I should be able to replace the corrupted file.

as for the sfcfix, I'll consider it but I will prefer not to use it as I feel its quite risky

in worst case that there is no better solution, I will go to some computer repair shop to see whether they can help me with this problem

Kudos0

Re: Scan stalled for hours on "Checking for: SecurityRisk.ProxyDNS"

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Scan stalled for hours on "Checking for: SecurityRisk.ProxyDNS"

I tried chkdsk and I don't think I have problem with my hardware, I think the result is its 0kb in bad sectors or something

also, I really think we are getting off topic here,
as far as I concerned, the corrupted file "IMTCCAC.dll" supposedly unrelated to dns or internet related stuff
quick googling will reveal that .dll file is related to chinese language related stuff, so assuming that "Checking for: SecurityRisk.ProxyDNS" process also involves checking file for language system I really doubt its that relevant.

I felt that the problem might be related to my vpn configuration so I will post screen shot of my vpn below, also whenever the vpn connect, my computer will treat it as new network location.

I mentioned that at one time the problem was solved by doing several steps including clearing my dns cache, so I was wondering can anyone give me list of some command prompt related to dns?

as of now I tried

ipconfig /flushdns

netsh winsock reset catalog

netsh int ip reset reset.log hit

but none of them succeeded in solving this problem

I really need some info on what kind of data "Checking for: SecurityRisk.ProxyDNS" process checked.

this started to get frustating

Kudos0

Re: Scan stalled for hours on "Checking for: SecurityRisk.ProxyDNS"

tried power eraser, while it succeeded in removing some file it considered dangerous (one of them which is my video encoder app which has been in my computer for years, I don't know why it was detected as dangerous) and detected many unknown files (which I ignore as I feared removing them will cause some problem) it does not help me fix the problem...

"Checking for: SecurityRisk.ProxyDNS" still taking long time to finish.

I will try changing my dns setting to Norton DNS later, let's hope it will somewhat fix the problem...

Kudos0

Re: Scan stalled for hours on "Checking for: SecurityRisk.ProxyDNS"

Hello

The Norton Power Eraser is a powerful tool. It has been known to find false positives. You really need an expert to interpret the results before you let it delete a file. It has been known to delete a file and then you can't restart your computer. Since you said you are not very good at these things, I would recommend that you not use the NPE even though it says you can reverse what you have done.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Scan stalled for hours on "Checking for: SecurityRisk.ProxyDNS"

I already use it but only remove ones marked as risky but didn't touched one marked as unknown, sadly enough it didn't make the problem go away, I'll try something in the line of changing my DNS to Norton DNS, or scanning my laptop in safe mode when I have time to see whether there is any change, that said any new suggestion is welcomed...

Kudos0

Re: Scan stalled for hours on "Checking for: SecurityRisk.ProxyDNS"

I already use it but only remove ones marked as risky but didn't touched one marked as unknown,

 The point that floplot and others make here about NPE is that even though it marks a file as risky, if you do not know what legitimate Windows files are, this 'risky' file may be a necessary Windows system file. If you allow NPE to remove it, your system may not boot.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Scan stalled for hours on "Checking for: SecurityRisk.ProxyDNS"

well, as for now it seemed that nothing major happening even after I removed files NPE marked as risky,

I still got stalled during scan though...

Kudos0

Re: Scan stalled for hours on "Checking for: SecurityRisk.ProxyDNS"

ok, I think I somewhat solved the problem...

today I decided to try to uninstall some program that I suspect might somewhat disturb norton's scanning process,

checking on list of my installed program uninstall two alipay program that's I installed last year, I am guessing since their icon similar to shield it might have something to do with security which might get in the way of norton scan..

while on that I decided to uninstall my vpn program as well for a test, after that I flush dns, reset winsock etc then restart my computer,

the next quick scan after the restart finished after 8 minute.

I've reinstalled my VPN program as I can't work without it and try quick scan again, it seemed that the problem is gone as the next quick scan finished after 7 minute.

I have two theory as for origins of the problem

1. one of the latest Norton Update somewhat didn't agree with the alipay program I installed last year and it cause conflict when during scan. I am not sure this is the correct answer as last night I tried to check all working process from task manager and didn't see any unknown ones

2. My vpn program somewhat stored some sort of data each time it connect to the server, the data progressively increased each time I reconnect to the VPN network and Norton took more time to check the said data. This might explain the reason why the problem somewhat disappear when I uninstall my VPN and why the problem still gone even after I reinstall it again as I only connected to said vpn once after I reinstalled it... it will also explain why the time the scan got stalled progressively increased each days which is the reason why I panicked and decided to make this thread in the first place...

If the second theory is correct, in near future, the said problem might return, and I will most likely got stalled again during "Checking for: SecurityRisk.ProxyDNS". Worst comes to worst I'll just uninstall my vpn before scan and reinstall it again afterward... that said I really hope Norton take a look at this issue as it might be important...

now... let's hope this also fix the problem of my malwarebyte progressively taking longer on custom scan...

Kudos0

Re: Scan stalled for hours on "Checking for: SecurityRisk.ProxyDNS"

a bit of correction, it seemed the reason why I managed to fix the problem is not because I uninstall my vpn.

A talk with my friend revealed that since my VPN uses .pbk file to connect to the VPN server it shouldn't have any effect on the system as it supposedly a very simple method.

Today I realized that the time it took to finish scanning my computer has increased again, from several minute into around 20minute (again it spend most of time on "Checking for: SecurityRisk.ProxyDNS"). so I tried uninstalling my VPN, cleaning my dns cache to see whether it worked or not, it didn't seemed to work.

I realized that prior to uninstalling my vpn the first time, I did tried to use Norton Connect safe for my dns setting before reverting it back to default, so I tried to use it again before cleaning my dns cache.

This time the problem seemed to be gone again

I am guessing that I won't have any problem with this again as long as I use Norton Connectsafe. but only time will tell whether that's the case....

for sake of safety I will also change DNS setting of my VPN to that of Norton Connectsafe, let's hope it won't have any problem again

Kudos0

Re: Scan stalled for hours on "Checking for: SecurityRisk.ProxyDNS"

Hi, Dainsleaf. I hope the problem stays away ! Thanks for the feedback. Good luck.

Windows 10 Home X 64
Kudos0

Re: Scan stalled for hours on "Checking for: SecurityRisk.ProxyDNS"

I really don't understand how "Checking for: SecurityRisk.ProxyDNS" process work...

if its really related to dns and internet, why is is that before I use safeconnect the problem persisted even after I flushed the dns cache and turned my connection off? what kind of data that the process checked to the point flushing dns while offline not worked...

well, after I used Norton safe connect I don't think there is any more problem with this one...

I also tried quick scan without internet connection, it took around 5 minute so its pretty much fixed...

in fact now its almost skipped "Checking for: SecurityRisk.ProxyDNS" process...

let's hope it stayed this way

Kudos0

Re: Scan stalled for hours on "Checking for: SecurityRisk.ProxyDNS"

Hello

I think there might have been a recent Windows Update that had something to do with the file you were having difficulties with.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Scan stalled for hours on "Checking for: SecurityRisk.ProxyDNS"

Any idea which update?  A lot would depend on which version of Windows Dainsleaf is running.

Kudos0

Re: Scan stalled for hours on "Checking for: SecurityRisk.ProxyDNS"

I never updated my windows though...

Kudos0

Re: Scan stalled for hours on "Checking for: SecurityRisk.ProxyDNS"

Hello

That could be the problem if you haven't updated your windows. What operating system are you using? Have you stopped over at one of the free malware removal sites? They can thoroughly have you check your system. They don't access your computer. They tell you what scans to do and based on results, they can help you to clean up your computer if any malware or anything that shouldn't be there. They can also check out your system files and help out with windows problems.

Please see this link for an up to date description of these sites plus the addition of a newly listed site formed by one of our successful malware remover users who unfortunately has passed away. That site is still being run by a good expert who happens to be one of the other Gurus.  The new site is listed first in this link.

https://community.norton.com/en/forums/malware-removal-forum-recommendations

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Scan stalled for hours on "Checking for: SecurityRisk.ProxyDNS"

I am using Windows 7 Home premium 64bit

well, the problem is gone, and I did thorough scan with malwarebyte and power eraser in process of finding way to fix it so I doubt I am having malware infection...

I just wondering how Norton work on "Checking for: SecurityRisk.ProxyDNS" process...

in first place, the problem is most likely happened because I used a new method to connect to my vpn around a month ago after the old method no longer applicable.

Might have something with the vpn dns setting or the fact that PPTP pbk file stored in windows folder, afterward I changed my dns setting to norton connectsafe and create a copy of PPTP file outside window folder so I can modify its setting. and I haven't get any problem after that...

at least for the entire day yesterday all my quick scan took only around 5 minute and pretty much skipped "Checking for: SecurityRisk.ProxyDNS" process.

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