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Scan stalls, then won't stop even with Task Manager
I have Norton Security, subscription active, Live Update says I have the latest protection.
I'm running Windows 10, Version 1903.
Earlier today I opened Norton and it says my computer is at risk, I need to run a scan. So I did tried a quick scan. It quickly scanned 333 files and then didn't go any higher, even after 10 minutes of waiting. First I paused the scan, and then I pressed stop. The scan window didn't change. I tried clicking in the 'X' in the top right corner, but the window stayed put. Then I went into Task Manager and ended the App there, the other Norton windows closed but the scan window stayed open. Finally I shut down the computer.
Then I started back up and tried running a full scan. The scan almost instantly reached 340-some files and then again went no further. Again I tried waiting, pausing, pressing stop, clicking the 'X', and ending the App in Task Manager, but again I got the same result: the scan window stayed open and didn't move until I shut down the computer.
How do I go about troubleshooting this? How do I get the scan finished? Help please!