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Kudos1 Stats

Scan will not run in Norton 360

I have the same problem as everyone else with the firewall being disabled and now Quick Scan and Full System Scan will not work. As soon as I run either one an error message pops up saying Error During Scan. I tried to uninstall Norton 360 and it will not uninstall. I am on Windows 10 Home and all is up to date.

Replies

Kudos0

Re: Scan will not run in Norton 360

Hello Philip Did you use the official uninstall tool to remove your product? Here is the link. https://support.norton.com/sp/en/us/home/current/solutions/v60392881_EndUserProfile_en_us

There are advanced option you can select where you can REMOVE ONLY and not have it reinstall your product. I would suggest doing that first. After your reboot check windows to ensure you are logging into Windows 10 with an administrator account. Also, disable 'fast boot' in your system power settings. Here is how to do that in case you are not familiar with it. https://community.norton.com/en/forums/windows-881-or-10-and-fast-start-feature-0

Once you have these two things done, log into your Norton account and download your product there. DO NOT run live updates. Recheck your issue to see if it persists.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.278 on Android 1.93
Kudos0

Re: Scan will not run in Norton 360

Thank you for the prompt response. I did this and it solved the problem.

Accepted Solution
Kudos0

Re: Scan will not run in Norton 360

Good news Philip. I'd you'd be so kind please mark the thread as solved by selecting the appropriate post that is the solution. Others may then be able to see the solution.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.278 on Android 1.93

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