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Kudos0

Scan will not start

Greetings,

I am using Norton 360 on my laptop. This morning I noticed that the 360 program is telling to me run a quick scan of my system. However, when i click on the "fix" button it tells me quick scan has failed to complete. I tried to start a quick scan manually but nothing happens. It is the same when i try to run a full system scan.

I dont know if i got a virus or my Norton is just corrupt.

Can i please get some help?

I am running windows 8 on my laptop.

Thanks

Tony

Replies

Kudos0

Re: Scan will not start

Have you restarted your computer? An issue with Windows 8/8.1 is the Fast Start feature. With this enabled, you never actually get a full shutdown, which is needed by Norton, and other programs, every once in a while to fully update itself. See this information from Windows Eight Forums on how to turn off this feature. http://www.eightforums.com/tutorials/6320-fast-startup-turn-off-windows-...

With Win 8.1, you can right click on the Start button on the Windows desktop and select Shut Down to force a complete shut down.

If that does not help, you may have an issue with your hard drive. To check your hard disk, click on the Windows Start button. In the search box type CMD. Right click on cmd.exe and click on run as administrator. In the command prompt type "chkdsk c: /r"  without the quotes. A message will come up asking if you want to check the disk on the next restart. Answer 'Y'. Reboot and the check disk will run before Windows starts up. This check will check the file system as well as the physical disk surface. This scan can take a long time, depending on the size of your hard drive.
 

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Scan will not start

I just now had that problem. I had to download the Norton removal tool. After Norton was removed I went to my Norton account online, went to my devices and removed this device, Then, I re-downloaded Norton 360. All is working fine now.

Kudos1 Stats

Re: Scan will not start

I had the same problem. But some pretty smart people here helped me solve it. I was totally impressed with them because I thought they were just, like - way out in left field - like an Indian tech rep. But, what they suggested sure fixed me up. I've not had this problem since I took their advice.

Here is the link to read the solution: https://community.norton.com/node/855443

Try it, you'll like it!  

Kudos0

Re: Scan will not start

Thanks for the kind words about the volunteers who helped you -- I checked out the thread you referred to .... and all the help came from other users like you. Any Norton Staff are identified, normally, although occasionally one slips in on their own time.

Perhaps it's time to change your ID to "Ex-disappointed" ..... then your log in problem might disappear! Although seriously I suspect that's more likely to be due to browser settings and not keeping log-in cookies but deleting all cookies.

Check that out and if it's still a problem please raise it again.

Hugh
Kudos0

Re: Scan will not start

Sorry for the delayed reply and thanks for all the helpful advises !

I fixed the problem by restarting my computer.... It was continuously on for 2 weeks .... 

Kudos0

Re: Scan will not start

I found this site because I was having the same issue with Norton from Comcast.  When attempting to " Fix Now", there was no response from Norton. Tried scanning manually, did not work either. This happened about 2 months ago soon after I bought my Dell Inspiron with Win 8.1.

After trying several things, I went to my control panel and downloaded and installed ALL updates. This then allowed the scan to run !  Today, same issue, scan was not complete and would not run.  I again went to my control panel and downloaded ALL updates.  After restarting from the update install, Norton had fixed the problem and the scan ran and my Norton Icon had the little green check mark ! Hope this helps. But be sure to download and install pending updates, not just the " important" ones. 

Kudos0

Re: Scan will not start

I believe that this is a further proof that W8/8.1 need to perform a complete shutdown to update software like Norton and others.
When you run the Windows Update, MS has done so that the complete shutdown happens to have all the downloaded WU to be applied, and consequently, also Norton still goes to work as it should.

Sandro
Kudos0

Re: Scan will not start

I think you're right. It's probably the real shutdown in Win 8.1 (as opposed to the shutdown that is really just sleep) that cleans out the garbage and resets the scan function. Wayne seems to have found a fix that works for him but it's not for me. I NEVER update all those dumb apps. I hate most of them anyway. All they do is use up all my Internet gigabytes downloading new versions which are mostly new advertisements. Like, do I really wanna use up all my hot spot gigs on ads? Windows Store itself is the very worst and may consume over 100 megabytes a day. I only get 3 gigs a month so Windows Store alone can use up ALL my gigs. Not gonna happen! So I shut it off with a registry tweak. When it's shut off, none of the other apps are able to update either. The only way to update anything is to click on Windows Store which then opens it and the software reverses the registry tweak. If there is an app that might be of use then it can be updated at this time. Then I apply the registry tweak again to turn it off until next time.

Here is the registry tweak to turn off Windows Store and app updates.

                                   *************************

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsStore]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsStore\WindowsUpdate]
"AutoDownload"=dword:00000002

                               ***************************

Just copy and paste the above(without the asterics) into Notepad and save it as: window_store_stop.reg

Then double click on it and let it merge by choosing that option.

Then, if ever you wish to restore the registry to its original state, copy and paste the following into Notepad and save it as: windows_store_start.reg

                             ***************************

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsStore]
@="(1)"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsStore\WindowsUpdate]
"AutoDownload"=dword:00000002

                            **************************

Now you have the means to turn off Windows store and all app automatic updates at will. 

Gee, I'm such a geek!  

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