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Kudos0

Scanning blocked on Mac 10.5.7 using Norton AntiVirus 11.0.2

Windows open when new objects are searched but cannot be cancelled or closed. A new window is opened for each object. Searching system and specific files opens window "start" byt search is not performed. Search can although in this operation be cancelled and window closed. Uninstall and reinstall have been performed several times – does not help. Support in Sweden on phone cannot help recommended this forum. Help. - Explain??

KakeW

Replies

Kudos0

Re: Scanning blocked on Mac 10.5.7 using Norton AntiVirus 11.0.2

Windows open when new objects are searched but cannot be cancelled or closed. A new window is opened for each object. Searching system and specific files opens window "start" byt search is not performed. Search can although in this operation be cancelled and window closed. Uninstall and reinstall have been performed several times – does not help. Support in Sweden on phone cannot help recommended this forum. Help. - Explain??

KakeW

Kudos0

Re: Scanning blocked on Mac 10.5.7 using Norton AntiVirus 11.0.2

Hi KakeW,

I'm afraid I don't completely understand your issue. 

Can you please list out the steps you are doing where you see the problem?

Thanks!

Nick UchidaManager, SQA EngineeringMacintosh Products
Kudos0

Re: Scanning blocked on Mac 10.5.7 using Norton AntiVirus 11.0.2

Autoprotect is on. Vulnable protect is on. New discs etc will therefore be scanned directly at insertion. Window opens. Says – scanning in progress – but window do never close. My guess is that actual scanning is never started nor finished. Scanning cannot be cancelled and the window closed – no reaction when clicking on "Cancel". Inserting new discs or CD:s opens new windows.   All these windows accumulates. None of the windows can be closed. All remain visible until the computer is restarted.

Manual scanning of files and discs opens window - "scanning starts" – but the scanning will obviously never be performed nor finished even if the file is very small. I have even tried to have scanning on for 24 hours for a file at 24 K.

In these latter cases the window closes when clicking on "Cancel".

Thank You very much for your interest, help and support. I am eagerly wating for Your answer.

Bengt-Åke

Kudos0

Re: Scanning blocked on Mac 10.5.7 using Norton AntiVirus 11.0.2

It would be nice to get som tip on this problem. Is there a virus which blocks scanning? If so – how can that be detected and what to do. I have uninstalled an reinstplled several times which does not help.

Bengt-Åke 

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