• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

Scanning Problems on HDD.

Hi,

Can I know if any users have this problem......

I did a FULL MANUAL SCAN on my computer and 2 external HDD.

During the Full Scan on one of my External HDD, NIS full scan manual disappared.  It just closes and then nothing happened.  The system did not hang, or prompt any error messages.  NIS just disappared!!! Also, the NIS Icon on the System Tray was gone.  The External HDD is Buffalo and I have scanned it before without issues.

Strange!!! Normally, NIS will scan C drive, then proceed to scan both of my External HDD.  I observed that when NIS scan the Buffalo HDD, at certain point on during the scanning, NIS just disappear.  Nothing happened.

At first I thought it was because of a certain corrupted file but I realized it did not happened on the same file or folder, so I am puzzled what have happened.  The HDD do not have any programs installed and is for storing videos, documents and photos only.

I had to reboot my computer in order for NIS Icon to reappear in the System Tray.

I am using NIS 17.7.0.12. with WIN XPSP3. 

Thank you

Replies

Kudos0

Re: Scanning Problems on HDD.

Hi,

Can I know if any users have this problem......

I did a FULL MANUAL SCAN on my computer and 2 external HDD.

During the Full Scan on one of my External HDD, NIS full scan manual disappared.  It just closes and then nothing happened.  The system did not hang, or prompt any error messages.  NIS just disappared!!! Also, the NIS Icon on the System Tray was gone.  The External HDD is Buffalo and I have scanned it before without issues.

Strange!!! Normally, NIS will scan C drive, then proceed to scan both of my External HDD.  I observed that when NIS scan the Buffalo HDD, at certain point on during the scanning, NIS just disappear.  Nothing happened.

At first I thought it was because of a certain corrupted file but I realized it did not happened on the same file or folder, so I am puzzled what have happened.  The HDD do not have any programs installed and is for storing videos, documents and photos only.

I had to reboot my computer in order for NIS Icon to reappear in the System Tray.

I am using NIS 17.7.0.12. with WIN XPSP3. 

Thank you

Kudos0

Re: Scanning Problems on HDD.

HI Sea_Monster,

Welcome to the Norton Community.

How long ago did you start experiencing this problem? Does the problem happen when scanning "only" that one drive? If it is locking up on one particular drive then there might be some hard drive errors causing it.

I would recommend running a chkdsk /r on the drive with the problem. Then see if there is any change when trying to scan the drive.

Did you notice anything else strange with your computer around the time this started?

Hope this helps and please let us know how it goes.

Thanks

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: Scanning Problems on HDD.


AllenM wrote:

HI Sea_Monster,

Welcome to the Norton Community.

How long ago did you start experiencing this problem? Does the problem happen when scanning "only" that one drive? If it is locking up on one particular drive then there might be some hard drive errors causing it.

I would recommend running a chkdsk /r on the drive with the problem. Then see if there is any change when trying to scan the drive.

Did you notice anything else strange with your computer around the time this started?

Hope this helps and please let us know how it goes.

Thanks

Allen


Dear Allen,

Thank you for your help......

Every month I will physically execute the FULL SCAN,  I let NIS scan ALL the HDDs attached to my Computer.  I rarely choose a particular drive to scan.  Actually, when I choose the particular HDD for NIS to scan, (ie:- from Windows Explorer) there was no issues; the scan complete without any issues.

The problem is when i choose FULL SCAN....where by NIS will scan C: E: F: (ie:- all my HDD attached to my computer)...then the problems happened.  I don't remember  when I start having problems, but definitely when I started scanning this month.

The funny thing...is that I am not too sure if the automatic  Feature of NIS Full Scan mode is causing the problem?  When my Computer is in idle stage, NIS automatically perform FULL scanning...there was no problem whatsoever.... however, I am not too sure if NIS will make a complete scan of ALL my HDD in automatic mode.  Or did NIS "skip" that particular drive....I am not sure.

Thank you for recommending to use Chkdsk.  I will try it to see if it helps.

As for any problems before or after FULL SCAN.....nope (excpet for the disappearance of the NIS Icon on System Tray). 

Thank you

Kudos0

Re: Scanning Problems on HDD.

Hi Sea_Monster,

Thanks for the update.

Two things I find interesting are:

1. Idle full scans not having the problem - this should indeed do a full scan.

2. You indicated that scanning only the one drive does not result in the problem but yet doing full system scan results in this problem when the scan gets to this particular drive.

We definitely need to see how chkdsk runs and then go from there.

From your description it looks like you have 3 drives. What type of drives are each of these? Particularly interesting about the drive which results in this problem when scanned. Is this one a network drive, USB, etc?

A couple of other things to check. Please check History from the main NIS screen and then select Scan Results from the drop down list. Check the last couple of Idle FULL scan results and ensure they show the action is completed. This is just to confirm it ran until completion. Also check the Scan Time in the details on the right hand side. For a full system scan and multple drives this should take a while.

Also check the Windows Application and System events and search around the time of the problem. Let's see if anything gets posted there when this happens.

Finally, try scheduling a full system scan. You could even schedule for say 5 minutes later so you will be there to see it run. This should determine if the problem only happens on a dynamic user initiated scan.

I'll look forward to results.

Thanks much

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32

This thread is closed from further comment. Please visit the forum to start a new thread.