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Kudos0

Scheduling, Update Problems, Scanning Problems, Outlook Problems & IE8

It began this morning when I noticed my clock showed the wrong time and my calendar tickler was giving me wrong appointment times.  I resynchronized my clock and the problems cleared up.

By the time I got to my wife's computer, her clock was correct and I had no way to tell for sure it the problem was netwide or merely on my computer.  End of issue, I thought.

Then, late this afternoon, my wife notices she hasn't gotten any mail through Microsoft Outlook for four days.

What happened four days ago?  All four of our computers got updated to IE8.

So then I remembered other date-related issues I have been reading about on these boards:  Scheduled scans that didn't take place, etc.  So I open NIS and -- sure enough! -- it said my updates were four days old.  But when I ran Live Update I got the right updates (a small package of virus sigs) and it still said the virus defs were four days old.  A little bit of tinkering did not improve the situation.

So I did two things.  (I should only have done one, but my wife was irritated and in a hurry.)

What was unnecessary was my telling MS Office to detect and repair itself, keeping shortcuts, etc. I thought that maybe my Outlook problem was a distinct issue.

What I did do was the most common and simplest fix of all.  After making sure her time synch was now correct, I rebooted.

And within minutes (seconds, probably) her Outlook was collecting four days worth of mail and the NIS console was showing her computer as being up-to-date.


What happened?

I have no clue.

But my guess is that something in the IE8 installation caused a problem in the synchronization of the computer with the windows time site.   That this impact was internal and affected any software that was performing schedule-based activity or recording the results of that activity.  Changing the clock did not fix the issue, but rebooting did.  Hopefully, it was a one-time problem.

A few of the many remaining questions:  Was this computer based, or network based?  Was something directly wrong on my computer or was it being fed mistranslated information through the browser connection or through something affected by the browser installation?

And (as an edited insertion) was this or was this not an IE8 problem at all?

Maybe this will help explain some of the issues other posters have had over this weekend.

Message Edited by mijcar on 05-18-2009 05:15 PM
mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware

Replies

Kudos0

Re: Scheduling, Update Problems, Scanning Problems, Outlook Problems & IE8

This sounds a lot like something I posted in the norton forums about 3 days ago. Overall IE8 had and has not been giving me any real problems and it is much faster than IE7. If you have the chance mij the last reply I added to my posting described the symptoms I was having occasionally. At first I thought this may be something connected to IE8's inprivate browsing feature, however one time this happened to me when I was just browsing the internet normally.

 

Also, in case your computers have been running slow since the IE8 install it may be due to a problem with the aweful windows search 4.0 I also mentioned in my posting. My original explanation is a little lengthy so to sum it up if windows search 4.0 is constantly indexing your browsing history and is using up all of your computer resources (as it was doing to me) go to internet options - content - auto complete settings - and finally uncheck the box that says "use windows search for better results." If the box is already unchecked and shaded in that means search 4.0 is not installed, the time you took reading my tip was just a waist (sorry if it was), and trust me, you do not want to install search 4.0 until microsoft works out the many bugs in it.

Kudos0

Re: Scheduling, Update Problems, Scanning Problems, Outlook Problems & IE8

I had been having w32time issues for some time, although my clock time remained accurate.  I had continual errors in event log.  I changed time servers, downloaded a Microsoft hotfix, and finally downloaded a separate time synchronization utility.  That was the only thing that solved the time errors permanently.

I think a lot more errors than we know about are caused by server time synchronization than we know about.  So far we ask users if their clock is correct, but that is not sufficient. The computer time has to be synchronized, the Norton servers synchronized to Kereberos.

Part of the problem is the Kereberos authentication protocols.


For communication between two entities, the KDC generates a session key which they can use to secure their interactions. The security of the protocol relies heavily on participants maintaining loosely synchronized time and on short-lived assertions of authenticity called Kerberos tickets.

The following is an intuitive description. The client authenticates itself to the Authentication Server and receives a ticket. It then contacts the Ticket Granting Server, and using the ticket it demonstrates its identity and asks for a service. If the client is eligible for the service, then the Ticket Granting Server sends another ticket to client. The client then contacts the Service Server, and using this ticket it proves that it has been approved to receive the service.

Kerberos requires the clocks of the involved hosts to be synchronized. The tickets have a time availability period and if the host clock is not synchronized with the Kerberos server clock, the authentication will fail. The default configuration requires that clock times are no more than 10 minutes apart.
Under certain circumstances profanity provides relief denied even to prayer.Mark Twain
Kudos0

Re: Scheduling, Update Problems, Scanning Problems, Outlook Problems & IE8

Delphinium, do you know if norton is currently working on a fix for this issue or at least looking into what causes it?
Kudos0

Re: Scheduling, Update Problems, Scanning Problems, Outlook Problems & IE8

I'm not sure.  I would assume they are aware of the issues.  Microsoft has been using Kereberos for some time  but I believe there has been a version change in it recently that may be playing up with some servers.  I don't know if Symantec has changed servers, still use the same servers, who switched protocols, or what.  I wouldn't have found it myself if I hadn't been trying to find out why I had time synch errors on a Windows system that was tied into the Windows time server.

I'm certain that it will be brought to the attention of the Symantec reps in case it has any bearing.

I've requested some info for us on this.

edit: for update

Message Edited by delphinium on 05-18-2009 05:04 PM
Under certain circumstances profanity provides relief denied even to prayer.Mark Twain
Kudos0

Re: Scheduling, Update Problems, Scanning Problems, Outlook Problems & IE8

I've just mentioned in another thread on this that in the past there was a Windows bug that could lead to loss of correct time if the Update time automatically was set to ON  !!

So I set it to OFF and from time to time run the separate NISTime applet you can download from their website. You can in fact set it to run automatically but I leave mine on manual and check every now and again.

The only time I've found it out by minutes rather than by seconds has been if I've been spending a lot of time rebooting or doing other special things rather than just running Windows.

Hugh
Kudos0

Re: Scheduling, Update Problems, Scanning Problems, Outlook Problems & IE8

Now that I experienced this and am hearing all that you guys are saying, I wonder how many over issues over the past months have been related to internal time differentials, that is, where the displayed clock says one thing and where some internal mechanism has something entirely different.

Edited additions to post:

Because I have written my own software this way, I know that there are a lot of programs that use their own virtual timers to launch and close events.  I also know that it is necessary to synch those clocks every so often.  My interest at the moment is how those this time of programming and its intersection with a not always accurate system internal clock impact the functioning of an application.

I think it is pretty clear we are not going to solve any of the Symantec engineer's problems; but maybe what we're saying we'll give them some direction to finding their own solutions, if all this thread gets passed on.

Message Edited by mijcar on 05-18-2009 07:28 PM
mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
Kudos0

Re: Scheduling, Update Problems, Scanning Problems, Outlook Problems & IE8

mijcar wrote:

<< I think it is pretty clear we are not going to solve any of the Symantec engineer's problems; but maybe what we're saying we'll give them some direction to finding their own solutions, if all this thread gets passed on.    >>

I don't think you need to worry about that. The joy of these forums is that the programmers are in here watching and participating along with QC management and all the way up the line. Just take a look at some of the tags of the Redcoats here.

Hugh
Kudos1 Stats

Re: Scheduling, Update Problems, Scanning Problems, Outlook Problems & IE8

it sutre looks like this is not a Norton issue at all. I can reproduce the same problem on a machine which doesn't run Norton at all. This sure looks like a Windows bug
&quot;All that we are is the result of what we have thought&quot;
Kudos0

Re: Scheduling, Update Problems, Scanning Problems, Outlook Problems & IE8

stu,

It is but can be compounded by other actions / software.

Win10 x64; Proud graduate of GeeksToGo
Kudos0

Re: Scheduling, Update Problems, Scanning Problems, Outlook Problems & IE8


dbrisendine wrote:

stu,

It is but can be compounded by other actions / software.


True. But now it sounds like if this is a Norton issue. Which it isn't

&quot;All that we are is the result of what we have thought&quot;

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