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Kudos0

Schemes from Customers within the Nortons Corporation

1/18/16 I got on the norton's website to renewal my norton's 360 acct. where an Agent seemingly was egared to transfer me to another Agent no matter what my conatct ext call were about. I waited almost close to 5 minutes for the transfer over something that should've been simple. Shortly after the 2nd recommended Agent were dispatched on the same Chat Box I was speaking with on the same 1st. Agent. The 2nd Agent referred a 101 phone talk where he had more discounted offerings he would have as an Manager to a customer deal.

   The 2nd Agent called me with an foriegn accent offering me different packages for more money when I kept telling him I didn't have the extra funds etc., Plus I had to add the money to a card after I got the exact price for the 1 year s0an package of $79.99! He clearly told me he could sale me that package for $49.99 & for a 2 year deal I could get it for $93. I still didn't have the money & I could only afford $49.99 1 yr. plan. He said he could call me within 30 min.-hour after I added money to my card. This agent called me within 15-20 on the exact same phone number of Nortons 'where he abstracted my card information & told me my confirmation # & key numbers would be on my personal email address within 24 hours. I told him it was strange about the whole ordeal where I'm getting an confirmation number etc., not instantly as I paid. Nomatter what he could've said to me after that I still wanted to believe the Nortons company based on past experiences with the services. ALthough he said my information would be transferred within minutes to 24 hours where it normally won't take that long. I calls within 15 hours since nothing showed up in my email address & come to find out that there's no trace of the call or text message has never taken place. Although I gave the same exact number they called me from is the same number they advised me to contact for an attempt for a refund. Norton's has became an scam from within the party I suggest is nolonger worth the support of other Customers when they're employing crooks to take sensitive information to protect our devices etc., Do anyone have any other suggested anti-virus company's that are good or better as what were once Norton's stood for??? 

Replies

Kudos0

Re: Schemes from Customers within the Nortons Corporation

What link or URL did you use to go to the Norton website?

Kudos0

Re: Schemes from Customers within the Nortons Corporation

Joseph

What you describe sounds more like one of the classic scams that users are reporting than the way that Norton behaves.

As requested please tell us the URL address you used to contact "Norton" or if you don't know that anymore then how you found the address/phone number to go to? If it was by Googling on Norton Support for example the first few listed are advertisements not from Norton ....

Even the one Official Norton Support is not actually Norton/Symantec ....

Hugh
Kudos0

Re: Schemes from Customers within the Nortons Corporation

From my recent experience & your statement of it being an Classic scam by user's. I only have to believe the real scammers are of those within your Organization who knows the loop holes to get around by knowing what it takes to pull these acts off without some necessary proof to show it. That's obviously why I was taking advantage of because although your services is to be built around keeping hackers at bay from invading our devices. Y'all are employing hackers to attack us from within. 1 thing I do have is the Proof of your employ that stole my info of my debit card by them calling me twice within 20 minutes apart, on my phone bill from your company phone number between 11 & 12a.m est. time. I called your service approm. 12 hours later in questioning the strange business transaction from that agent to Authorities or Agents of Norton's for the correct Answer. But y'all gave me the same phone number to complaint for a refund from one of your Dept. that was from the same exact number the thief/ agent has called me from 'that you guys 1st. tried to deny being affiliated Norton's services. 

         I can confirm my allegations by incoming phone calls that were coming from your services at 1-877-665-4712 & why was it necessary for the phone calls late night within 15-20 minutes apart was being made 'if there was nothing to have taken place? They allowed me to rush to the store to add money to a card to get a deal for $49.99 that was posted as $79.99 I didn't hestitate to believe in to get. From my allegations & your statement only proves Norton's has became a cesspool of thugs & Hackers based on an common affair that people are making the same complaint that your employs are luring people into phone calls to make transactions & your not taking the customers complaint real but treating us as some form of criminals/ suspects of guiltiness for being ripped off. This isn't no common act of scams by user's this is a scam of many being pulled off by Norton's & I'm a make sure we're going to keep up with such complaints of scammers at Norton's because your simply wrong to be in business if your organized with such ways to steal money & info from buyers/ user's/ potential customers! You don't take money from people as an professional corporation & turn around & blame the people, you know what's going on within the Company & you will definately be held responsible for your devious acts.

Kudos1 Stats

Re: Schemes from Customers within the Nortons Corporation

Errrr, you do realize it is very easy to spoof a phone number and you very well could have been on a url that wasn't an actual Symantec site but as said already, an ad site.

Kudos2 Stats

Re: Schemes from Customers within the Nortons Corporation

Mr McGhee

Thank you for giving the phone number that called you:

 I can confirm my allegations by incoming phone calls that were coming from your services at 1-877-665-4712

There are a number of reputable websites that give background information/user experience of phone numbers from which people have received calls. I and many others use 800Notes (link is external) but you can look for yourself if you do not trust that one.

I looked up the number you give -- 877-665-4712 -- and this is what one recipient of calls from that number has reported:

Internet tech support scam

Caller: Devine Technologies

Call Type: Telemarketer

Definitely not Norton .....

As I said earlier what you reported earlier is typical of the well known scams that alas are all to rampant on the internet.

This isn't no common act of scams by user's this is a scam of many being pulled off by Norton's

Not scams by users but scams OF users by disreputable companies and NOT BY NORTON.

Sure you are upset but you cannot blame Norton for misleading actions by companies they have no connection with. From the evidence you give you have not been scammed by them. 

Note that I am not employed by Norton; I am a user like many others here who share their experience.

Hugh
Kudos0

Re: Schemes from Customers within the Nortons Corporation

Caveat Emptor. Only ever contact Norton directly.    http://norton.com/chat

Windows 10 Home X 64 Norton Security Premium Current
Kudos2 Stats

Re: Schemes from Customers within the Nortons Corporation

Clearly you were scammed by an outfit that misleads users into thinking that they are working with the official Norton Support channel.  This sort of deception is becoming all too common.  Please see the following article for more information on this type of scam:

How to get Official Norton Support and avoid software support scams

Kudos0

Re: Schemes from Customers within the Nortons Corporation

I was clearly mislead by your service who transferred me to another person who acted as some superior authority with an great deal & if I was being mislead by someone other than your services 'then why was it so necessary for the agent to quickly persuade me to abandon the Computer conversation for the phone with the same number listed under your services???? If I was dealing with an impostor acting as if they weren't Norton's then couldn't the Conversation remained on the Computer in the same box I authorize for help?? & yes it would be obvious for your services to cover up such crimes that would effect your name brand of reputation. You company has taken my money plain & simple & there's no excuse around it!  

Kudos0

Re: Schemes from Customers within the Nortons Corporation

I contact Norton directly through my acct. on the website I been with for years. It's the same people & no other I spoke with. That's why they transferred me to someone who waited as much as 5 minutes to get online to request my phone number to call me for further consulting an issue of me asking about the taxes I'd be asked to pay before making an selective renewal transaction & they taken advantage of me for.

Kudos0

Re: Schemes from Customers within the Nortons Corporation

Your clearly telling me that I was scammed through my acct. of the website of the Official Norton's corporation. I usually speak through texting so I will not mistaken or mishear conversations. But I was advised to transfer to phone conversation for the best of the Agents discretion. I didn't expect anything out of the ordinary besides him asking me to buy other packages. I know where I went to to resolve this manner that seemingly wasn't big & was scammed by Norton's itself & it was nothing less or more than what taken place to rip me off. Your dealing with people that's taken advantage of the loop holes in your services like mice & they're chewing it up 'calling customers from illegitimate calls to cover their tracks so your not brilliant enough to catch on to where it's simply coming from. On my phone bill it will only simplify that I only got incoming calls from that number to back up my story that I never called no scam number from the start.

Kudos0

Re: Schemes from Customers within the Nortons Corporation

I went to my 3-5 year old Norton's acct. that's where I were introduced to the scammer & didn't to attempt nowhere else because like I said before "I was just renewing my acct. That's it. I was just redirected to a scammer from within the services of this Official site!

Kudos0

Re: Schemes from Customers within the Nortons Corporation

I contact Norton directly through my acct. on the website I been with for years. 

 And what is the address of that web site?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Schemes from Customers within the Nortons Corporation

The website I used is the exact same website I'm speaking to you from. So if this site is a scam this obviously I understand all of your defense against my allegation. But I logged onto my Norton's safe acct. that been reminding of the renewal for weeks. & because I wanted the exact amount (including tax) of $79.99. is where I went wrong through an Operator through this website itself. He told me he could give me a deal of 1 yr. for $49.99 & $95 for 2 yrs. where he was aggressively trying to get me to pay for that 2 yr. deal. The 2 Operators worked together in scheming me behind this Website I'm nolonger sure if it's Official or not now. I know for a fact who I went through & I'm being treated as the suspect since the same very day of my questioning in belief of me being scammed through this services when my hard earned money was taken. The Agents were aware of what steps to take to avoid being tracked from within & that's what has accord with no remorse. Therefore in return I paid for a Free 30 day trial as an result of being schemed by a once trusted Corporation & there's nothing else you can convince me otherwise. If I wasn't trying my best to be careful with cards & the internet 'then I would've never needed to add the funds to a debit card 1st. before making an transaction. But I let my guards down on the least & this is the price I pay to a people whose operating in the know how in covering their tracks when committing a felonious crime while trying to protect the rep of the company.

Kudos0

Re: Schemes from Customers within the Nortons Corporation

You still do not seem to want to provide the web URL of the site you accessed to make your purchase. Without that, we cannot give you any positive information on who you were contacting.

If you can retrace your steps to the first web page you accessed for the purchase, and copy and paste the link from your browser, we can start investigating further.

We want to help, but you have to help us to help you.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Schemes from Customers within the Nortons Corporation

this may sound stupid but I must 1st. find out what URL means. allow me to get that answer through Google

Kudos0

Re: Schemes from Customers within the Nortons Corporation

An example, site forum's URL is http://community.norton.com/en/forums.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Schemes from Customers within the Nortons Corporation

Joseph McGhee101:

this may sound stupid but I must 1st. find out what URL means. allow me to get that answer through Google

Nothing stupid at all. It's a technical abbreviation for the actual address of the internet site you go to so as said by Krusty the URL for the Norton Forums is

http://community.norton.com/en/forums

although for security it takes you when you are logged in, to

https://community.norton.com/en/forums

where that "s" shows it's a secure site (although I don't want to go into what "secure" means in this context.

What leads to people being scammed is over reliance on search sites like Google or any of the others, partly because they take advertisements and put them at the top of the pile and partly because it can lead you to believing that you are going to Norton/Symantec itself when you are going to a third party offering support for Norton products .... which may be officially appointed by Norton or may not.

So if you Google on Norton Support you get a listing like this:

and only numbers 2, 3 and 4 are official Symantec Norton support ....

So that's why we keep asking for the URL (sorry that we used a term you are not familiar with) but if you can we need that "address" beginning with http or https that should show in the address box of you browser.

Hope that is a little more clear.

Hugh
Kudos0

Re: Schemes from Customers within the Nortons Corporation

Hello Mr.McGhee

An URL is the address of a website or file.  http://www.google.com  is the URL for Google since you are familiar with Google.

Thanks.

P,S,   When you go to a site, you can highlight and copy and paste the URL in this chat area where you are typing. If you need any further help, please just ask. We are here to help.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.

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