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Kudos3 Stats

A script in the extension "Norton Safe Web" is causing Firefox to slow down

I am running Firefox 63.0.1 (64-bit) and have the Add-on Norton Safe Web 3.1.0.9 enabled.  Suddenly this is causing a problem when I try to download my website (created using Wordpress) for editing.  The whole download stops and a yellow bar appears at the top of the screen as shown on the attachment.  Eventually it slowly grinds to download what is necessary.  This was fine until recently and the website has not changed materially.  Can anyone suggest how this might be fixed?  A workaround is to disable the Add-on before downloading but that seems a bit excessive.

File Attachment: 

Replies

Kudos0

Re: A script in the extension "Norton Safe Web" is causing Firefox to slow down

Hello rodneyr

Welcome to Norton Community Forum

I will notify someone from Norton about this issue. Please watch for a response from a Symantec Employee.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: A script in the extension "Norton Safe Web" is causing Firefox to slow down

Hi @rodneyf,

Thanks for reporting in Norton Community Forums. Can you please provide website URL with script error issue? 

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: A script in the extension "Norton Safe Web" is causing Firefox to slow down

The address is francisfencing.org.uk when I try to edit the home page using Elementor in Wordpress

Kudos0

Re: A script in the extension "Norton Safe Web" is causing Firefox to slow down

Thanks for the URL, @rodneyf. Issue occurs only when try to edit using Elementor in Wordpress and not while accessing page?

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: A script in the extension "Norton Safe Web" is causing Firefox to slow down

That is correct, Sunil.

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