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Kudos0

SD card detected notification

I have suddenly started to receive an "SD card detected - Tap to start Scan" notification on my phone. I recently performed a master reset on my phone and have been getting the notification since that event. I was not prompted to manually scan the card prior to the reset. I have the "Scan SD card" option turned on in settings. I want the card to be automatically scanned. How do I fix this? I am running Norton Mobile Security version 3.22.0.3322 on a Samsung Galaxy S7 Edge with Android 7.0 patched to current levels with Verizon.

Replies

Kudos0

Re: SD card detected notification

Try disabling the SD card scan option and restart the device. Then turn on the SD card scan option again and see if you get the message again.

If that does not work, try going into the Norton Mobile Security, NMS app settings. Tap on the 3 bars at the top left of the NMS screen and tap on Settings. Scroll down to the Anti Theft section and turn off the Device Administrator setting.  Now go to Android Settings - Apps. Scroll to the NMS app and clear the app cache and app Data. Restart the device and turn the Device Administrator setting back on. This will reset your NMS to a trial version. To get the full version back, open the NMS app, tap on the 3 bars at the top left, then tap Sign In. Enter your Norton Account information and you should have the full version again.

Then test to see if things work properly.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: SD card detected notification

Thank you for the quick suggestions. I am testing the first suggestion now and so far so good. I will report back again tomorrow.
Kudos0

Re: SD card detected notification

The notification has returned. I will try the next recommendation.
Kudos0

Re: SD card detected notification

Did you tap to run the scan when you were prompted? That may clear the prompt.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: SD card detected notification

Yes, I did tap the notification which appeared to run the scan & cleared the notification. However, the notification came back very soon afterwards.
Kudos0

Re: SD card detected notification

I have applied the 2nd recommendation, which reinitialized the app. Now I will wait & see.
Kudos0

Re: SD card detected notification

I reinitialized Norton Mobile Security and the "SD Card Detected" notification came back again. I tapped it & the scan ran. Shortly thereafter, the notification returned.
Kudos0

Re: SD card detected notification

Can you access the data on the SD card?

If so, maybe you need to reinstall the NMS app. Start by clearing the app data as above, restart the device, and then reinstall the app and test again.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: SD card detected notification

Yes, I have been able to access files on the SD card with no problems, and apps using data on the SD card also work fine. So I did uninstall the app & I considered just using the McAfee software supplied by Verizon. But I like the Google Play Store prescan & Link Guard features of NMS, so I reinstalled & reconfigured (again) NMS last night. I received 1 "SD Card Detected" notification & tapped it to run the scan. There have been no additional notifications overnight, so I am hopeful that this annoying issue may be resolved.

Kudos0

Re: SD card detected notification

Does the McAfee come preinstalled with the verizon phones? If so, you might want to disable that in Android settings. 

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: SD card detected notification

So the notification came back yet again. I disabled McAfee & rebooted the phone. Alas, the notification returned. I am finished troubleshooting this issue. I'm disabling SD card scan in NMS and letting McAfee keep an eye on my SD card. Thanks for your efforts to help!

Kudos0

Re: SD card detected notification

Sorry to hear that we could not figure this one out. 

I am still inclined to believe McAfee may have something to do with this. Just as with PC, having 2 security apps running can cause conflicts and strange behaviors. 

Maybe if you had allowed that one scan after disabling McAfee, it might have cleared the issue. 

If you do wish to try again, there is a way to gather logs to send to Norton. Let me know if you are willing to try this.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: SD card detected notification

I did run the last scan but forgot to mention it in my response. Sorry for that. If I thought my phone was functionally impaired, I would follow through with logs to Norton but this doesn't rise to that level in my mind. Thanks again .

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