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Kudos0

Search Engine Redirect Problem

I'm getting very annoyed at the search engine redirect problem and the fact that Norton seems to be ignoring the issue.  Anyone know how I can get rid of the problem?  It's an issue with all of the search engines, not just Google or Bing.  A Norton Live worker tinkered with my computer, didn't resolve the issue, and Norton hasn't reponded to my emails. 

Replies

Kudos0

Re: Search Engine Redirect Problem

I'm getting very annoyed at the search engine redirect problem and the fact that Norton seems to be ignoring the issue.  Anyone know how I can get rid of the problem?  It's an issue with all of the search engines, not just Google or Bing.  A Norton Live worker tinkered with my computer, didn't resolve the issue, and Norton hasn't reponded to my emails. 

Kudos0

Re: Search Engine Redirect Problem

You can scan with MalwreBytes or Hitman Pro. If you are a more advanced user, you can use Comodo KillSwitch or Norton Power Eraser to remove the threat.

MalwareBytes: http://www.malwarebytes.org/mbam.php

Hitman Pro: http://www.surfright.nl/en/hitmanpro

Comodo KillSwitch: https://forums.comodo.com/comodo-cleaning-essentials-cce-killswitch-cce/comodo-cleaning-essentials-1618353973-has-been-released-t70957.0.html

Norton power Eraser: http://security.symantec.com/nbrt/npe.asp?lcid=1033

Kudos0

Re: Search Engine Redirect Problem

Hi

the Search redirect issue seems to be related with some kind of a rootkit

i was told so by a community member!

running Power Eraser is not the best option!

You could visit the free malware removal forums

www.bleepingcomputer.com

http://www.geekstogo.com/forum/

http://www.cybertechhelp.com/forums/

http://forums.whatthetech.com/

(Links provided by Delphinium)

Regsiter in anyone Remeber it may take upto 6 days for someone to show up and help you

Midou
Kudos0

Re: Search Engine Redirect Problem

Hi again

You could download malware Bytes and scan but as for Hitman pro and others goes i would say wait for others advice

Midou
Kudos0

Re: Search Engine Redirect Problem

There is no need to post logs and wait for other people to give you advises, as we are here to help, not to redirect you to others for help. Especially Hitman Pro is a multi-vendor cloud scanner that is highly effective in detecting threats due to the 2-engines GData that holds unseen levels of on-demand detection.

Kudos0

Re: Search Engine Redirect Problem

Just be careful to check each file detected by HitmanPro as it lists False Positives including now and then OS and Program files.

GData has 2 engines but in the yearly tests Norton comes out better off in detection, False Positives, etc.

Quads

Kudos0

Re: Search Engine Redirect Problem

Mainly because of SONAR which also scrutinizes data from Norton Insight. In the on-demand scans it holds lower levels of detection. I can't say Hitman gives many false positives, but it's not the only thing that can be used for cleaning. It's very strange that SONAR hasn't blocked the virus. I've tested it with hundreds of viruses and rootkits it blocks them all...

Kudos0

Re: Search Engine Redirect Problem


BorisVasilev22 wrote:

. I've tested it with hundreds of viruses and rootkits it blocks them all...


Hahahaha, I can fall off my chair in laughter, blocks them all, a product that is 100% at detecting and beating Malware doesn't exist.

Quads

Kudos0

Re: Search Engine Redirect Problem

Well, maybe you should go back to your chair, stop the laughter, and do some testing. Norton is beating 100% of the in-the-wild threats, thanks to SONAR and especially to Norton Insight. Every virus won't have good reputation. If the file is missing the good reputation, SONAR blocks it. It's very close to the Default-Deny strategy of COMODO, but it doesn't sandboxes the unknown (still), it directly removes it.

Kudos0

Re: Search Engine Redirect Problem

I do testing and running of Malware all the time,  As Symantec and the Forum knows, 100% is still a NO as that would been No one with Norton / Symantec would appear with a infected PC whether Tidserv or other piece of Malware.

I still have the file that is a TDL modification that Norton is not detecting, and then the odd other file like cycbot and what files can come with that, as I tested.

Quads

Kudos0

Re: Search Engine Redirect Problem

There is no need to post logs and wait for other people to give you advises

__________________________________________________________________________

It is much better to properly identify the problem before offering a multitude of solutions that may or may not work, or may cause damage to the system.  This is why I suggest that users with a problem seek assistance where the best help can be obtained,

Under certain circumstances profanity provides relief denied even to prayer.Mark Twain
Kudos0

Re: Search Engine Redirect Problem

Ohhh we are again comming back to thediscussion about the external forums. People seek here for help and as a community members of the largest security company's forums we are commited to providing it. I don't know what are you testing, but I can't believe SONAR 3 is missing something so malicious as TDL, since it's removing even good portable apps due to the poor reputation. MalwareBytes is proved to be highly effective in removing threats, so are Hitman Pro, and COMODO cleaning essentials. There was no need for the user to loose time in forums, when people have designed good tools for this situation.

Kudos0

Re: Search Engine Redirect Problem

For the most part, the forums are here to assist users with the product functions, not malware removal.  Symantec has its own malware removal.  Quads used to provide the removal assistance but was unable to protect the users from poor or incomplete advice.  To me there is little difference between recommending other tools or recommending other forums, especially if I know that they are capable of both removing the malware and protecting the machine.  We all look a bit foolish if we say run this, run that  and the machine no longer runs. Everyone is entitled to their own opinion, however. 

Under certain circumstances profanity provides relief denied even to prayer.Mark Twain
Kudos0

Re: Search Engine Redirect Problem

Hi

norton 100%

Hmm well that latest update from donz says otherwise

Midou
Kudos0

Re: Search Engine Redirect Problem

Because Tidserv keeps changing it can be missed and does,  I have helped Symantec with certian Malware in the past, present and future, (just wish the aftershocks would stop and have reliable net but due to damage...............)

Like in the past helping with Tidserv 2, 3, 3+ and 4, Whister, which wasn't detected, Worms,  Rogues, Virut.CF and Ramnit which I infected my PC with to figure out what the problem was.

If Norton was detecting at 100% no one would need to post stating they are infected with...................... or I am being redirected, If Norton was at 100%  I wouldn't have any major threads on here in the past where I have had to log, and scripted to remove a infection (s) from a users PC, sometimes one layer at a time.

No AV or security suite can claim 100% as that would be false. In yearly tests no suite tested gets 100%.

The Malware Removal forums are protective by design, so that people not trained in the more advanced tools cannot post!! This protects the users PC against bad advice, malicious advice etc.

Norton 2011 products protection is at 98.9%, 

Quads 

Kudos0

Re: Search Engine Redirect Problem

Boris,

You're a gem.

HitmanPro worked like a charm!

Thank you kindly.

Kudos0

Re: Search Engine Redirect Problem

You're kind and you're always welcome if you need help. :)

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