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Kudos1 Stats

Second Core Can Not Delete Items From "People" Blocked Sites

Seriously, this needs to be fixed. This is my second Core. I had blocked two URL's because they were questionable and I was concerned about the 400 plus botnet Core app alerts. Well, both websites were reviewed and cleared by Blue Coat. So, then I try to go back into my Core App block list and delete the now safe URL's. However, Core would not let me delete those entries from the blocked sites list. I experienced the exact same functionality with my first Core. However, I was younger and dumber than, and tried many things to fix the problem, except the one where you delete your "People" and recreate them which deletes, at least on my Core app, the blocked/allow sites. This IS NOT an acceptable way of resolving such an issue. Neither is resetting the Core, but they work. 

As has been said before in other ways, Symantec your Core core customers purchased, at least I did, what they saw as a new innovative type of router with an additional layer of security, and no sharp edges, because each day more and more miscreants online want to take their stuff. They brushed aside stupid little app issues and such because surely Symantec would tweak the smaller issues. Instead, with the release of the Alexa email it looks like Symantec is NEVER going to fix stuff like allowing us to delete devices at will, allowing us to manually update firmware, and so on. Yeah, Alexa is sexy right now, but unless Core's Alexa functionality has the power to do the things I just mentioned it is worthless to me, and I'm sure, many of your core of existing Core customers.

Replies

Kudos0

Re: Second Core Can Not Delete Items From "People" Blocked Sites

Hi Dolomite

Im sorry you're having these issues. I hope I can help. Currently the Core app doesn't have a way to delete devices but I'll put in a feature request where we can do this and I'll make sure we will release this feature to delete devices in the next version.

As far as editing URL's have you tried going to People: Shared: Allowed/Blocked Websites: and adding/deleting your URL's. Do let me know if they show up there.

Kudos1 Stats

Re: Second Core Can Not Delete Items From "People" Blocked Sites

What happens, and I've seen a couple other folks here say the same is as follows: 1) I have previously blocked websites. 2) Then, I want to delete them. 3) Next, I try to delete them. 4) I use the designed process as you show above. 5) The process appears to function as designed; however, when I exit and return to the blocked list later those previously "deleted", by me, sites are displayed in the blocked lists again. So, I can not ever really delete the items from the blocked list with the basic designed process. There is some type of bug in this process. 5) I can however use one of two methods to delete the blocked items from the list, but both result in extra time and effort. Method one is deleting the "People" the blocked sites are under. For instance, I had to delete my "Family" People this last time to delete the blocked list under it. Method two is resetting the Core to delete the data. Least desirable delete blocked items naturally. 

I may be entirely wrong, but I'd like to suggest what may be happening. From my observations, the Core may not always like it when one combines laptops, tablets, desktops, mobile devices (the things you can install Norton Security on), and the dumber printers, my Roku, and all the other IoT type devices under the same People and try/do add blocked sites to such a People. Maybe it can have issues with trying to attach a blocked sites condition to my HP Printer or my Vizio TV or Roku, and then not be able to delete a blocked site setting from a People it is contained in and all. Not sure if I am on base at all. I hope that helps you in some way.

Like I said I can delete the blocks in other ways, but just swiping and tapping on the red delete button is soooooooo much easier.

Kudos0

Re: Second Core Can Not Delete Items From "People" Blocked Sites

Thanks Dolomite for the detailed explanation. We will definitely look into this and get back to you when I have an update on this

regards

Pronob

Kudos0

Re: Second Core Can Not Delete Items From "People" Blocked Sites

I guess I am just going to keep my 14 devices under "SHARED" as I have no one's internet access to control, but I'll keep testing. More folks must be seeing the above because I've seen it on two Cores. 

How does one post screen prints? 

Kudos0

Re: Second Core Can Not Delete Items From "People" Blocked Sites

Instructions to post screenshots can be found here
https://community.norton.com/forums/how-post-image-forums-0

Things happen. Export/Backup your Norton Password Manager data.
Kudos1 Stats

Re: Second Core Can Not Delete Items From "People" Blocked Sites

Just reset with data erase. Will keep hoping issues are fixed in patches soon,

Kudos0

Re: Second Core Can Not Delete Items From "People" Blocked Sites

Indeed hoping a firmware release comes soon addressing this issue. I had to perform the same as you a few weeks ago to clear all the "junk" from the Core. What a PITA but works nevertheless.

Cheers

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.194 / NSBU 22.16.2.22 / Norton Core v.270 on Android
Kudos0

Re: Second Core Can Not Delete Items From "People" Blocked Sites

Dolomite. Following up to the release of firmware version 270. Did you get it and did it correct the issue you were seeing? Others have said it didn't for them.

Cheers

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.194 / NSBU 22.16.2.22 / Norton Core v.270 on Android
Kudos0

Re: Second Core Can Not Delete Items From "People" Blocked Sites

I am up to the current firmware. I'm seeing the same issues as well.

Kudos0

Re: Second Core Can Not Delete Items From "People" Blocked Sites

This seems related to the issue above. When I attempt to delete a device from a "People" I have to go through the swipe, remove process twice before the device is remove from that "People". I was removing devices from an existing "People" to see if I could delete blocked sites from a smaller set of devices. However, that did not work either. Oh well, I'll try other permutations later.

Kudos0

Re: Second Core Can Not Delete Items From "People" Blocked Sites

No change with latest release here either just the same old issues, 1) I have previously blocked websites. 2) Then, I want to delete them. 3) Next, I try to delete them. 4) I use the designed process as you show above. 5) The process appears to function as designed; however, when I exit and return to the blocked list later those previously "deleted", by me, sites are displayed in the blocked lists again.

THIS NEEDS TO BE ADDRESSED PLEASE. !!

Kudos0

Re: Second Core Can Not Delete Items From "People" Blocked Sites

I was able to move the Core apps "blocked sites" to the "allowed sites" by entering the url's into the browser. Next Core pops up a do you want to move this site to "allowed" type message. I say yes. So, now I no longer see the sites in the Android App list, but they are then moved to the "allowed" "People" device in the app. However, once they are in the "allowed sites" I can not delete them from their either. Still, I can at least I don't need to restart the Core to delete blocked sites now.

thanks

Kudos0

Re: Second Core Can Not Delete Items From "People" Blocked Sites

Thanks for the update. Hoping the basics will be added to Core and soon. Its already lost half its original sale price, one would think, listening to paying customers would be the way to stop the bleeding. Don't see that taking place anytime soon but we can always hope.  Have an awesome Thanksgiving.

Cheers

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.194 / NSBU 22.16.2.22 / Norton Core v.270 on Android