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Kudos0

Secure VPN

Can someone tell me how to confirm I have Norton Secure VPN on my laptop? My iPhone confirms VPN so no issue.

Thank you!

Replies

Kudos0

Re: Secure VPN

Have you dowloaded and installed the Norton Secure VPN app separately on your laptop? Or are you using the 'brand new' Norton 360 product that includes the VPN feature?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Secure VPN

The new Norton 360 product that includes the VPN feature.

Thanks for responding.

Kudos0

Re: Secure VPN

My installation of the new 360 will not start the VPN feature. When I click on Turn On beside the VPN, nothing happens. Norton is aware of this issue and is working on it.

Did you already have a subscription to Norton Secure VPN that you are using on your iPhone?

You can check whether you have an active VPN by going to   https://www.whatsmyip.org/more-info-about-you/    If it shows your approximate location as very close to your actual location, your VPN is not active.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Secure VPN

Just confirmed my VPN is not active. Will Norton fix the problem remotely when they figure out the problem?

Kudos0

Re: Secure VPN

A LiveUpdate should come through when a fix is made available.

Things happen. Export/Backup your Norton Password Manager data.

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