• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs

Not what you are looking for? Ask the experts!

This forum thread needs a solution.

Secure VPN causing Google to frequently require Captcha authentication

When I have Secure VPN enabled and I am searching using the google search engine I frequently am required to validate that I am not a robot via Captcha. Turning off Secure VPN during that time stops the prompt from occurring.

On researching this it looks like a common problem during hi traffic times when many requests are being made to google from the same VPN IP address.

Reference Article: https://medium.com/@equinux/why-do-i-see-captcha-when-using-a-vpn-and-how-to-avoid-it-7a33415bf933

Is Norton working with Google to resolve this?

  • Perhaps sharing thier VPN IP Address list with Google so that any Secure VPN users are not flagged for suspicious activity while using google services and connected to the Norton Secure VPN service.

My Device Information:

  • Norton Secure VPN Version
  • Mobile Device: iPhone X (iOS 12.3.1)


Kudos1 Stats

Re: Secure VPN causing Google to frequently require Captcha authentication

From the linked information, at least this is not a Norton specific issue.

I have never seen it personally while I am using Norton VPN.

I'll pass this post along to our Norton contacts. 

Things happen. Export/Backup your Norton Password Manager data.

This thread is closed from further comment. Please visit the forum to start a new thread.